All Technology articles – Page 2
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Analysis & InsightTipping rate falls but value goes up
Analysis of more than one million transactions found that the proportion of UK hospitality customers leaving a tip fell from 10.9% to 5.5% over the period from June 2024 to February 2026, according to Paynt
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Analysis & InsightOakNorth: ‘We expect the market to remain highly competitive’
There are significant opportunities for growth through consolidation, selective expansion and continued investment in technology, despite the ongoing market challenges faced by hospitality operators, according to the lender.
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NewsAmEx acquires TheFork for $700m
American Express, which is acquiring the Paris-based restaurant reservations booking app from TripAdvisor, also owns Resy and Tock
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InterviewsYum! Brands: ‘There are untapped opportunities in unified systems’
Jatin Chandwani, chief product and growth officer for the parent company of KFC, Taco Bell, and Pizza Hut, told delegates at MCA’s Hostech that Byte by Yum! was developed to remove the need to integrate different tech solutions
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NewsTube strikes deliver ‘sharp blow’ to London hospitality trading
Analysis by Tenzo shows the median London hospitality venue saw sales fall by 13.1% last Thursday (4 June) with one in five experiencing a sales declines of more than 30%
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NewsMore than nine million Brits planning to watch World Cup matches at the pub
New research from Zonal and NIQ also shows that 34% of consumers planning to tune in to the tournament will do so from a local hospitality venue
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Analysis & InsightHeartwood Collection: ‘We’ve got too much data’
Rob Trippett, IT director for the Alchemy Partners-backed operator, has warned the amount of information available can leave teams ‘blinded by what they have to wade through’
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InterviewsInternal comms a key area of focus for new tech solutions
Investment in tech solutions that can improve internal communications emerged as one of the key focuses for people teams, in a panel session on human capital management at MCA’s Hostech Conference.
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NewsBrava to roll out delivery-only concept Pronto Pasta
CEO James Brown tells MCA the virtual brand, which operates out of Prezzo Italian kitchens, is set to go live across more than 40 sites following a successful trial phase
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Analysis & InsightMoto Hospitality: ‘We are focused on game-changing tech’
From looking 10 years into the future, to actionable insights that can be used today, chief digital and information officer Arslan Sharif shares how the business is optimising AI and data to drive performance.
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Analysis & InsightFootball fans clamour for World Cup pub bookings
The first England match of the FIFA World Cup 2026 has seen reservations in pubs up +184% according to insight from Zonal
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Analysis & InsightRestaurants aren’t done - but they’re being tested like never before
Leon’s co-founder John Vincent has accused the government of killing the restaurant industry. Yet despite the challenges, operators with strong cost control, a clear strategy, and data-led decision-making continue to thrive
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NewsJust Eat to pilot WhatsApp ordering in Europe
The delivery platform says its latest innovation, which will initially be trialled in the Netherlands and Spain, is ‘redefining the paradigm of convenience’
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Analysis & InsightHow hospitality is integrating AI assistants into the workplace
Virtual assistants to support staff and enhance the customer experience are becoming more prevalent across the sector, but, as delegates at MCA’s Hostech Conference were told, adoption remains a challenge
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Analysis & InsightPopeyes: ‘Our control of the basics has enabled us to scale’
The fast-growing fried chicken chain’s CTO, David Carey, told MCA’s Hostech Conference that the unification of different tech systems is a big focus as the group continues to scale
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NewsBook your tickets for Hostech next week
A must-attend event for the pioneers of hospitality’s AI, tech and digital revolution, MCA’s Hostech conference takes place on 19 May, featuring speakers from Burger King UK, Popeyes, Starbucks, Mitchells & Butlers, WatchHouse, Moto Hospitality and many more.
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NewsDeliveroo sees UK gross order volumes jump 20%
CEO Miki Kuusi said the delivery aggregator has been ‘scrambling to get enough riders on the streets’ after seeing an acceleration of volumes in recent months
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NewsIn pictures: Pret opens first drive thru in Warrington
Launched in partnership with Motor Fuel Group, the shop marks a new trial format for the food to go operator as it continues to grow its estate
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Weekend PressRestaurants lean on AI to cut waste and reduce costs
Hospitality sector has been slower than others at adopting the technology, the FT writes
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NewsTossed: ‘Central London isn’t the focus for current growth’
Neil Sebba, managing director of the healthy eating brand, tells MCA the group sees more interesting expansion opportunities outside of London, as underscored by its newly announced Gatwick Airport location