All Technology articles – Page 2
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NewsSquare and OpenTable partnership looks to unify restaurant guest data
The expanded partnership aims to give restaurant operators a single view of reservations, payments and customer data, in order to improve guest engagement and operational decision-making.
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EventsNew sessions announced for MCA’s Innovation Conference
KFC UK&I, Subway, Wagamama, Wahaca, Coco di Mama and Ole & Steen among the brands added to the speaker line up on 8 October.
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NewsPopeyes UK: ‘We’ve got something pretty special’
The Louisiana-style fried chicken chain wants to ensure no customer is more than 30 minutes away from one of its restaurants, CEO Tom Crowley tells The Grocer
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NewsMeta glasses risk ‘invading customer privacy’
Jeremy King and Sir Tim Martin have come out against Meta’s ‘spy glasses’ being worn in their venues
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InterviewsPoolhouse can work in ‘many towns and cities' in UK
CEO and co-founder Andrew O’Brien tells MCA initial reaction to the tech-led pool group’s debut London site has been ‘amazing’ with strong repeat business and opportunities to evolve the concept
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NewsTortilla: ‘2025 was a year of progress and of difficult lessons in equal measure’
While its UK business stabilised, the fast casual Mexican restaurant group says the integration of the France-based Fresh Burritos proved ‘far more challenging’ and it is now exiting underperforming sites
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NewsNell’s Pizza founder launches youth hospitality jobs platform
Called Lenny, the platform aims to help young people secure entry-level work while making it easier for operators to employ under-18s
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Analysis & InsightHow AI can give time back to operators
The expectation that AI will miraculously boost margins and returns has been replaced with realism as its potential impact becomes more widely understood
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NewsMCA’s Innovation Conference returns on 8 October
Hospitality operators already on the programme include Bill’s, WatchHouse, Azzurri Group, Heartwood Group, Five Guys and Nightcap. Save 10% by booking your early bird tickets before the 31 July.
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Analysis & InsightDining for Data: Why AmericanExpress is betting big on reservation platforms
As Amex adds TheFork to a growing stable of restaurant-tech acquisitions, the payments giant is positioning itself at the centre of the dining journey. For operators, the trend offers both opportunity and a fresh set of questions about ownership of the customer relationship
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NewsHospitality warned heatwave could drop bookings by up to 48%
Analysis of the June heatwave carried out by Access Hospitality and DesignMyNight also shows the hot weather caused hospitality covers to decline by 19% and walk-ins to drop by 11%
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NewsMoto Hospitality delivers ‘strong operational performance’ as turnover and profit both rise
The MSA operator said that despite a ‘challenging macroeconomic environment’ it was able to grow turnover to £1.12bn with pre-tax profits reaching £57m
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NewsGuidance: Tips should be for workers providing service
Revised guidance from the Department for Business and Trade clarifies that service charge distribution should be broadly for workers providing service at the place where the tip was left
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Weekend PressCan technology save British hospitality businesses?
In one example, an AI-powered platform increased the accuracy of stocktaking and cut how long it takes, freeing up time to improve customer service, The Times reports
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NewsZonal names new CEO
Joel Chapman has been promoted from COO to chief executive of the UK hospitality technology provider, which was acquired by the Canada-based Volaris Group earlier this year
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NewsWraps & Wings looks to shift away from delivery-led model as it unveils new look
The Eatphoria-owned brand says its new design has been created to transform the customer experience and better reflect its evolved identity as it targets 20 new openings in two years
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Analysis & InsightTipping rate falls but value goes up
Analysis of more than one million transactions found that the proportion of UK hospitality customers leaving a tip fell from 10.9% to 5.5% over the period from June 2024 to February 2026, according to Paynt
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Analysis & InsightOakNorth: ‘We expect the market to remain highly competitive’
There are significant opportunities for growth through consolidation, selective expansion and continued investment in technology, despite the ongoing market challenges faced by hospitality operators, according to the lender.
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NewsAmEx acquires TheFork for $700m
American Express, which is acquiring the Paris-based restaurant reservations booking app from TripAdvisor, also owns Resy and Tock
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InterviewsYum! Brands: ‘There are untapped opportunities in unified systems’
Jatin Chandwani, chief product and growth officer for the parent company of KFC, Taco Bell, and Pizza Hut, told delegates at MCA’s Hostech that Byte by Yum! was developed to remove the need to integrate different tech solutions