All Technology articles – Page 2
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NewsMitchells & Butlers: ‘AI helps us move faster’
The managed pub and restaurant operator has integrated artificial intelligence into its operations to improve efficiency in menu development, marketing and customer service, according to director of digital product and transformation Richard Whitehouse
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NewsAI driving new habits in hospitality
New data shows that AI is changing how consumers discover and review restaurants, pubs and bars, with 26% of consumers now using tools such as ChatGPT to learn more about a venue
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Weekend PressThe rise of drive-through US coffee chains with a need for speed
The proliferation of roadside caffeine stops draws sharp contrast with Starbucks’ ‘connect and gather’ strategy, the Financial Times reports
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InterviewsNory doubles down on product strategy with $37m fundraise
The tech provider is developing autonomous AI systems while planning to extend its reach into the US, CEO Conor Sheridan tells MCA
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NewsLoyalty schemes under pressure as expectations rise
Customer loyalty in hospitality remains highly fragile, with consumers loyal to just 2.1 brands on average, according to new research from Zonal
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Event NewsAI – revolution, risk or reality check?
At this year’s inaugural Innovation Conference, leaders from Popeyes, Papa Johns, M&B and Honest Burgers, among others, will spotlight the strategies and technologies shaping the future of the sector
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OpinionTechnology will transform every hospitality business – and sooner than you think
AI, robotics and biotechnology will soon deliver vast and profound change in the hospitality sector, David Read, founder and chairman of Prestige Purchasing, writes
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NewsKuvi Hospitality appoints CEO
The investment platform, which aims to bring the best US brands to international markets, has appointed Shereen Ritchie as chief executive
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NewsHeartwood Inns launches debut loyalty app
The scheme, called Treats, rewards guests each time they visit a Heartwood Inn, with five treats to collect before users reach VIP status
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Weekend PressTaco Bell rethinks AI drive-through after man orders 18,000 waters
Since 2023, the fast-food chain has introduced the technology at over 500 locations in the US, with the aim of reducing mistakes and speeding up orders
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Weekend PressThe coffee machine that knows when you need a cuppa
Scott Martin, the man behind the Costa Express dispenser, is setting up hundreds of AI-powered machines around Britain, The Sunday Times reports
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Analysis & InsightHow hospitality businesses can safeguard their organisation from evolving cyberthreat attacks
In the past year alone, 43% of UK businesses experienced a cybersecurity breach or attack - an estimated 612,000 organisations - with the overall cost of incidents rising by 32% since 2024.
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NewsJust Eat Takeaway takeover approved
The European Commission has approved the €4.1bn takeover of Just Eat Takeaway by Prosus, after the technology investment group offered to make significant concessions in order to gain permission for the food-delivery deal
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Weekend PressHow the gig economy conquered Britain and stoked the migration crisis
Uber and Deliveroo have transformed the UK, but concerns are growing that they attract illegal workers, The Telegraph reports
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Event NewsMCA launches all-new Innovation Conference
The Innovation Conference 2025 will debut on 9 October at London’s Ham Yard Hotel, leading operators and innovators to explore the real-world impact of innovation across food, drink, digital and operations
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NewsMoto appoints Arslan Sharif
Formerly of Pizza Express, Sharif joins Moto’s operating board in the role of chief digital and information officer, replacing outgoing CIO Guy Latchem after 33 years’ service
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Analysis & InsightNew research reveals appetite for elevated experiences
Managed groups’ sales have been broadly flat this year, but while people are going out less, they are spending more when they do, according to Zonal and CGA
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Analysis & InsightThe growth of the third space: How pubs and restaurants can benefit from hybrid working
Coffee shops have traditionally been the go-to place for digital nomads with a desire for caffeine and community, but pubs and restaurants are developing ‘third spaces’ in their venues to capitalise on the number of hybrid workers. MCA takes a deeper look at the trend
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NewsStar Pubs to roll out Just Add Talent loyalty card
The Heineken-owned business said that following a successful trial of its Pub Perks cards, the scheme would be rolled out to around 190 of its Just Add Talent pub operators.
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OpinionCyber threats on the menu
Hospitality operators have spent much of the past decade investing in their tech-stack, but often underestimate the scale and complexity of their digital footprint and vulnerability to cyber attack, Prestige Purchasing chairman David Read writes