All Technology articles – Page 4
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NewsEnd of the bartender? The UK vending machines pouring pints for the masses
Self-service EBars have been popping up at sporting and cultural events, replacing the need for lots of bar staff, The Guardian reports
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InterviewsMcDonald’s: ‘It’s not about innovation for the sake of it’
The global fast food chain’s Convenience of the Future programme has sought to improve the experience for staff as well as customers, with retention levels up as a result of its rollout, Alison Gillham, vice president, technology and change at McDonald’s UK & Ireland tells MCA
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InterviewsItsu: The butterfly effect
Chief customer officer Neil Miller speaks to MCA about the brand’s digital progression, integrating loyalty across its restaurant and grocery businesses and the ‘silver bullet’ potential of its app
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Analysis & InsightMan and machine: The future of robotics in hospitality
With operators battling labour shortages and rising costs, could robots be the answer? MCA explores their current usage, the benefits seen by operators, and the potential for their wider usage in the UK hospitality sector
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Analysis & InsightUber Eats: Consumers ordering more frequently
UK general manager Matthew Price said the brand’s subscription loyalty service Uber One was creating a stickier customer with larger basket sizes
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InterviewsSlerp: ‘Three out of 10 customers drive revenue for coffee shops’
WatchHouse, Crosstown and 200 Degrees told MCA’s Hostech how coffee shops can become more digitally led to drive loyalty and visits
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InterviewsBrewDog: ‘Flexible working gives us the ability to react quickly’
App-driven, flexible working has benefited employees as well as businesses in plugging labour gaps, MCA’s Hostech conference heard
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Analysis & InsightFancy a pint… down the metaverse?
The metaverse – aka the next generation of the internet – could become your customers’ new local, Greg Hull, global head of hospitality & leisure at Attensi suggests
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OpinionAttensi: The rise of the machines
As digital kiosks become an increasingly popular way for customers to order, it’s the soft skills that become key for front-of-house staff, Greg Hull, global head of hospitality & leisure, Attensi writes
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NewsCGA acquired by NielsenIQ
The acquisition builds on NielsenIQ’s 2009 investment in CGA and aims to deliver “the most innovative and granular” alcoholic beverage measurement and insights solution
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Analysis & InsightNFTs and the tokenisation of hospitality
As non-fungible tokens make their way into hospitality, MCA examines their value as a source of revenue and considers the risk associated with the digital assets
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NewsButchies: ‘Delivery has been huge for us’
The buttermilk fried chicken concept has used delivery-only kitchens to expand across London, founder Garrett FitzGerald told MCA’s Hostech conference
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NewsReef Technology: ‘We want people who are top of their game’
The virtual kitchen operator has launched hundreds of locations with YouTube influencers such as Sidemen and MrBeast, Hostech heard
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Analysis & InsightFridays: ‘We use data to remove friction’
The removal of transactional aspects of employees’ jobs enables them to focus on enhancing the overall guest experience, CTO Erica Livermore told Hostech
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Analysis & InsightCorbin & King: ‘Our data journey was not joined up’
The London-based restaurant group has been working to ensure that what guests experience from its digital communications matches the personalised experience on the floor
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NewsIn pictures: MCA’s Hostech conference 2022
Itsu’s chief customer officer Neil Miller, Pret’s chief global digital officer Sarah Venning and KFC’s chief technology officer Jatin Chandwani presented at the conference
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NewsKarakuri to launch automated frying solution
The tech start-up will launch an automated fryer later this year to join its meal-assembling robotic solution, CEO Barney Wragg announced at MCA’s Hostech conference
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Analysis & InsightTaster: ‘Our focus on tech really helped us scale’
The digital delivery business Taster is opening more than two new partner kitchens every week, on average, founder and CEO Anton Soulier told Hostech
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Analysis & InsightSocial media is go-to channel for hospitality recommendations
Almost half consumers (48%) look on social media for eating and drink out recommendations, according to the latest GO Tech report from Zonal and CGA.
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Analysis & InsightConsumers prefer in-house delivery apps
Square’s Future of Restaurants Report also found that one in five operators expect the majority of their sales to come from delivery or takeaway channels in the next 12 months.