• Pret pilots Perks loyalty scheme

  • Operators must ‘co-own customer’ across new sales channels

  • Peter Martin: Life in the fast lane

  • Neat Burger raises money from SoftBank’s Misra at $70m valuation

  • Azzurri: ‘Coco di Mama has become omnichannel’

  • Technology drives drinks premiumisation in pubs

  • Pubs turn to tech, IPOs and acquisitions to grow

  • Cashless society

  • How to use customer data effectively

  • Nando’s: ‘We’ve seen our business fundamentally change’

  • KFC expands reach after scaling delivery ‘dramatically’

  • Franchising on the cards for Marugame

  • A good wage is great, but great culture is better

  • ‘Businesses need to be resilient and robust’

  • Five Guys: ‘We’ve made a bet on the future’

  • Sustainability: ‘It’s about starting small and gaining momentum’

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