All Technology articles – Page 7
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OpinionHow to create long-lasting change in a hospitality business
Change is part of the hospitality industry’s DNA. But to truly adopt a change mindset, the sector should look at how transformation is approached in the world of tech, writes Vita Mojo co-founder Nick Popovici
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Analysis & InsightDeals and rewards key to maintain customer ‘loyalty’
Customer loyalty is a hard-fought battle, with 31% of consumers stating they are likely to switch to competitor brands when it comes to eating and drinking out, a new report from Zonal finds
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NewsDeliveroo achieves profit milestone
The delivery company reported total profit of £1m in the first half, following a loss of £83m in 2023
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OpinionAn agile rethink of labour costs
As restaurateurs face a perfect storm of spiralling labour costs and continuing operational expenses, labour allocation is becoming the most expensive decision they make each week, Vita Mojo co-founder Stefan Catoiu writes
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NewsPret ends five-coffees-a-day subscription deal
As part of major changes to its Club Pret loyalty offer, from September Pret will offer 50% off up to five barista made drinks a day for a monthly fee of £10
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OpinionHospitality must invest in its people, not just technology
The hospitality sector is filled with talented individuals, but there is an immense opportunity to better capture, retain, and develop the full breadth of human potential, writes Stefan Catoui, co-founder of Vita Mojo
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NewsJust Eat grows UK sales by 11%
The delivery company accelerated gross transaction value (GTV) growth in Q1 2024, according to an update to the London Stock Exchange
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NewsDeliveroo Q3 sales up 7% to £297m in UKI
In the UK & Ireland, growth transaction value (GTV) was up 9%, while orders were up by 3%
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NewsGordon Ramsay gets on board with delivery
The chef’s Street Pizza, Street Burger, Pizza East, and Bread Street Kitchen have joined Uber Eats
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NewsRobot chef company broken up after collapse
Parts of London start-up Karakuri have been sold off to Henry Penny, a US foodservice equipment supplier to KFC and Wendy’s
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InterviewsDeliveroo: ‘We don’t obsess about our competitors’
Chief business officer Carlo Mocci tells MCA that the current market conditions have led to a “substantial slowdown” in the growth of dark kitchen model Deliveroo Editions, but the company still sees plenty of headroom for growth
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NewsEnd of the bartender? The UK vending machines pouring pints for the masses
Self-service EBars have been popping up at sporting and cultural events, replacing the need for lots of bar staff, The Guardian reports
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InterviewsMcDonald’s: ‘It’s not about innovation for the sake of it’
The global fast food chain’s Convenience of the Future programme has sought to improve the experience for staff as well as customers, with retention levels up as a result of its rollout, Alison Gillham, vice president, technology and change at McDonald’s UK & Ireland tells MCA
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InterviewsItsu: The butterfly effect
Chief customer officer Neil Miller speaks to MCA about the brand’s digital progression, integrating loyalty across its restaurant and grocery businesses and the ‘silver bullet’ potential of its app
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Analysis & InsightMan and machine: The future of robotics in hospitality
With operators battling labour shortages and rising costs, could robots be the answer? MCA explores their current usage, the benefits seen by operators, and the potential for their wider usage in the UK hospitality sector
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InterviewsSlerp: ‘Three out of 10 customers drive revenue for coffee shops’
WatchHouse, Crosstown and 200 Degrees told MCA’s Hostech how coffee shops can become more digitally led to drive loyalty and visits
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Analysis & InsightUber Eats: Consumers ordering more frequently
UK general manager Matthew Price said the brand’s subscription loyalty service Uber One was creating a stickier customer with larger basket sizes
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InterviewsBrewDog: ‘Flexible working gives us the ability to react quickly’
App-driven, flexible working has benefited employees as well as businesses in plugging labour gaps, MCA’s Hostech conference heard
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Analysis & InsightFancy a pint… down the metaverse?
The metaverse – aka the next generation of the internet – could become your customers’ new local, Greg Hull, global head of hospitality & leisure at Attensi suggests
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OpinionAttensi: The rise of the machines
As digital kiosks become an increasingly popular way for customers to order, it’s the soft skills that become key for front-of-house staff, Greg Hull, global head of hospitality & leisure, Attensi writes