All Technology articles
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Analysis & InsightIndependent thinkers: how hospitality is harnessing the power of agentic AI
The rise of autonomous artificial intelligence is giving hospitality businesses the opportunity to bolster training, improve order systems and, perhaps ironically, place more emphasis on the human experience
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InterviewsWatchHouse: ‘Tech is adding to the guest experience’
Despite increasing labour costs, the use of new technology is enabling the premium coffee shop business to add labour back into its model, head of people Euan McInytre explains
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InterviewsStar Pubs: ‘We didn’t want training to be a one-off exercise’
Speaking at MCA’s recent Innovation Conference, Star Pubs’ head of licensee training and development, Tracy Bickerdike, said the group is striving for continual learning for its Just Add Talent operators
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InterviewsHonest Burgers: ‘AI is like a new employee that you need to train’
The restaurant group launched its own AI assistant ‘Pickle’ earlier this year, which has now absorbed the entirety of its employee handbook, procedures and troubleshooting steps, and is available 24/7
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Analysis & InsightA breakfast banquet before Christmas
Christmas Eve breakfast is proving an unlikely hit this December, with pre-bookings accounting for 23% of all reservations made on 24 December
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InterviewsNory: ‘We will never look back when it comes to AI’
AI will ultimately be ingrained in every facet of our professional and personal lives much like the transformative nature of internet, co-founder and CEO Conor Sheridan told MCA’s Innovation Conference
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InterviewsAzzurri Group’s Steve Holmes: ‘We can change prices five times a day if we want to’
Azzurri’s in-house data platform Openr has eased the impact of food and drink inflation while making menu changes simplier and smoother
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NewsMcDonald’s trials ‘smoother’ order ahead app feature
The new feature uses geofencing technology to alert the restaurant when the user is three minutes away, meaning their order will be available to pick up on arrival
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Analysis & Insight‘There’s such appetite for innovation’ – hospitality leaders on new formats, tech opportunities and food development
Leaders from some of the UK hospitality sector’s biggest groups, including Wingstop, Leon, German Doner Kebab, Moto Hospitality and Franco Manca gathered for a roundtable ahead of MCA’s Innovation Conference last week to discuss how they are evolving their businesses for the future
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![InnoConf-161[1]](https://d36hgjhwuw81py.cloudfront.net/Pictures/100x67/7/6/9/373769_innoconf1611_564867.jpg)
NewsGail’s: ‘We’re at the point of growing up the business’
Gail’s MD Nick Ayerst told MCA’s Innovation Conference that the rapidly expanding bakery chain is looking to grow its estate from 180 to 300 sites
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NewsMitchells & Butlers: ‘AI helps us move faster’
The managed pub and restaurant operator has integrated artificial intelligence into its operations to improve efficiency in menu development, marketing and customer service, according to director of digital product and transformation Richard Whitehouse
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NewsAI driving new habits in hospitality
New data shows that AI is changing how consumers discover and review restaurants, pubs and bars, with 26% of consumers now using tools such as ChatGPT to learn more about a venue
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Weekend PressThe rise of drive-through US coffee chains with a need for speed
The proliferation of roadside caffeine stops draws sharp contrast with Starbucks’ ‘connect and gather’ strategy, the Financial Times reports
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InterviewsNory doubles down on product strategy with $37m fundraise
The tech provider is developing autonomous AI systems while planning to extend its reach into the US, CEO Conor Sheridan tells MCA
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NewsLoyalty schemes under pressure as expectations rise
Customer loyalty in hospitality remains highly fragile, with consumers loyal to just 2.1 brands on average, according to new research from Zonal
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Event NewsAI – revolution, risk or reality check?
At this year’s inaugural Innovation Conference, leaders from Popeyes, Papa Johns, M&B and Honest Burgers, among others, will spotlight the strategies and technologies shaping the future of the sector
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OpinionTechnology will transform every hospitality business – and sooner than you think
AI, robotics and biotechnology will soon deliver vast and profound change in the hospitality sector, David Read, founder and chairman of Prestige Purchasing, writes
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NewsKuvi Hospitality appoints CEO
The investment platform, which aims to bring the best US brands to international markets, has appointed Shereen Ritchie as chief executive
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NewsHeartwood Inns launches debut loyalty app
The scheme, called Treats, rewards guests each time they visit a Heartwood Inn, with five treats to collect before users reach VIP status
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Weekend PressTaco Bell rethinks AI drive-through after man orders 18,000 waters
Since 2023, the fast-food chain has introduced the technology at over 500 locations in the US, with the aim of reducing mistakes and speeding up orders