All Technology articles
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Analysis & InsightDining for Data: Why AmericanExpress is betting big on reservation platforms
As Amex adds TheFork to a growing stable of restaurant-tech acquisitions, the payments giant is positioning itself at the centre of the dining journey. For operators, the trend offers both opportunity and a fresh set of questions about ownership of the customer relationship
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NewsHospitality warned heatwave could drop bookings by up to 48%
Analysis of the June heatwave carried out by Access Hospitality and DesignMyNight also shows the hot weather caused hospitality covers to decline by 19% and walk-ins to drop by 11%
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NewsMoto Hospitality delivers ‘strong operational performance’ as turnover and profit both rise
The MSA operator said that despite a ‘challenging macroeconomic environment’ it was able to grow turnover to £1.12bn with pre-tax profits reaching £57m
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NewsGuidance: Tips should be for workers providing service
Revised guidance from the Department for Business and Trade clarifies that service charge distribution should be broadly for workers providing service at the place where the tip was left
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Weekend PressCan technology save British hospitality businesses?
In one example, an AI-powered platform increased the accuracy of stocktaking and cut how long it takes, freeing up time to improve customer service, The Times reports
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NewsZonal names new CEO
Joel Chapman has been promoted from COO to chief executive of the UK hospitality technology provider, which was acquired by the Canada-based Volaris Group earlier this year
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NewsWraps & Wings looks to shift away from delivery-led model as it unveils new look
The Eatphoria-owned brand says its new design has been created to transform the customer experience and better reflect its evolved identity as it targets 20 new openings in two years
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Analysis & InsightTipping rate falls but value goes up
Analysis of more than one million transactions found that the proportion of UK hospitality customers leaving a tip fell from 10.9% to 5.5% over the period from June 2024 to February 2026, according to Paynt
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Analysis & InsightOakNorth: ‘We expect the market to remain highly competitive’
There are significant opportunities for growth through consolidation, selective expansion and continued investment in technology, despite the ongoing market challenges faced by hospitality operators, according to the lender.
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NewsAmEx acquires TheFork for $700m
American Express, which is acquiring the Paris-based restaurant reservations booking app from TripAdvisor, also owns Resy and Tock
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InterviewsYum! Brands: ‘There are untapped opportunities in unified systems’
Jatin Chandwani, chief product and growth officer for the parent company of KFC, Taco Bell, and Pizza Hut, told delegates at MCA’s Hostech that Byte by Yum! was developed to remove the need to integrate different tech solutions
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NewsTube strikes deliver ‘sharp blow’ to London hospitality trading
Analysis by Tenzo shows the median London hospitality venue saw sales fall by 13.1% last Thursday (4 June) with one in five experiencing a sales declines of more than 30%
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NewsMore than nine million Brits planning to watch World Cup matches at the pub
New research from Zonal and NIQ also shows that 34% of consumers planning to tune in to the tournament will do so from a local hospitality venue
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Analysis & InsightHeartwood Collection: ‘We’ve got too much data’
Rob Trippett, IT director for the Alchemy Partners-backed operator, has warned the amount of information available can leave teams ‘blinded by what they have to wade through’
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InterviewsInternal comms a key area of focus for new tech solutions
Investment in tech solutions that can improve internal communications emerged as one of the key focuses for people teams, in a panel session on human capital management at MCA’s Hostech Conference.
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NewsBrava to roll out delivery-only concept Pronto Pasta
CEO James Brown tells MCA the virtual brand, which operates out of Prezzo Italian kitchens, is set to go live across more than 40 sites following a successful trial phase
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Analysis & InsightMoto Hospitality: ‘We are focused on game-changing tech’
From looking 10 years into the future, to actionable insights that can be used today, chief digital and information officer Arslan Sharif shares how the business is optimising AI and data to drive performance.
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Analysis & InsightFootball fans clamour for World Cup pub bookings
The first England match of the FIFA World Cup 2026 has seen reservations in pubs up +184% according to insight from Zonal
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Analysis & InsightRestaurants aren’t done - but they’re being tested like never before
Leon’s co-founder John Vincent has accused the government of killing the restaurant industry. Yet despite the challenges, operators with strong cost control, a clear strategy, and data-led decision-making continue to thrive
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NewsJust Eat to pilot WhatsApp ordering in Europe
The delivery platform says its latest innovation, which will initially be trialled in the Netherlands and Spain, is ‘redefining the paradigm of convenience’