All Technology articles
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NewsPub-goers favour pre-booking
Gen Z are three times more likely to prefer tech-based ordering, with 34% of pub customers overall, preferring to order from their table via an app or website, found the new report from Zonal.
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NewsUber integrates OpenTable reservations into Eats app
Customers will be able to make reservations directly through the Uber Eats app, the first time OpenTable reservations have been integrated into a major delivery platform in the UK
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NewsJust Eat founder Jitse Groen steps down as CEO
Groen’s departure from the company he founded 25 years ago comes after the delivery platform was acquired by investment group Prosus in a €4.1bn deal earlier this year
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Analysis & InsightMarston’s targets expansion of 'sports lover's dream' Grandstand concept
CEO Justin Platt says the pub group’s five new concepts, each one targeted at a different core consumer demographic, present a ‘real growth opportunity’ going into the new financial year
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NewsPret to take Express format off the market
The self-service branded coffee stations were launched in 2021 with JDE Peet’s, targeting convenience stores, forecourts, universities, healthcare facilities and workplaces
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NewsUber Eats to launch autonomous deliveries in UK
The partnership with robotics company Starship will begin in Leeds next month with an initial ten robots, before being rolling out to Sheffield
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NewsVagabond launches direct to consumer platform
The bar group, which is backed by wine retailer Majestic, says the new platform will ‘bring its signature self-pour discovery experience into homes across the UK’
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EventsMCA Hospitality Awards: finalists announced
Voting is now open for the prestigious annual celebration of hospitality excellence, with finalists including Azzurri Group’s Dave’s Hot Chicken, Arc Inspirations’ BOX, Flat Iron and WatchHouse Coffee
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NewsSunday app raises £16m in Series B round
The payment platform from the founders of Big Mamma Group is looking to expand internationally and into new restaurant segments such as fast-casual and fine dining
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InterviewsLaine: ‘We’re built by young people for young people’
The Brighton-based pubco has launched its first site in Norwich under its Dead Wax brand as it continues to place greater emphasis on the Gen-Z market and data-driven expansion
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Analysis & InsightIndependent thinkers: how hospitality is harnessing the power of agentic AI
The rise of autonomous artificial intelligence is giving hospitality businesses the opportunity to bolster training, improve order systems and, perhaps ironically, place more emphasis on the human experience
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InterviewsWatchHouse: ‘Tech is adding to the guest experience’
Despite increasing labour costs, the use of new technology is enabling the premium coffee shop business to add labour back into its model, head of people Euan McInytre explains
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InterviewsStar Pubs: ‘We didn’t want training to be a one-off exercise’
Speaking at MCA’s recent Innovation Conference, Star Pubs’ head of licensee training and development, Tracy Bickerdike, said the group is striving for continual learning for its Just Add Talent operators
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InterviewsHonest Burgers: ‘AI is like a new employee that you need to train’
The restaurant group launched its own AI assistant ‘Pickle’ earlier this year, which has now absorbed the entirety of its employee handbook, procedures and troubleshooting steps, and is available 24/7
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Analysis & InsightA breakfast banquet before Christmas
Christmas Eve breakfast is proving an unlikely hit this December, with pre-bookings accounting for 23% of all reservations made on 24 December
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InterviewsNory: ‘We will never look back when it comes to AI’
AI will ultimately be ingrained in every facet of our professional and personal lives much like the transformative nature of internet, co-founder and CEO Conor Sheridan told MCA’s Innovation Conference
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InterviewsAzzurri Group’s Steve Holmes: ‘We can change prices five times a day if we want to’
Azzurri’s in-house data platform Openr has eased the impact of food and drink inflation while making menu changes simplier and smoother
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NewsMcDonald’s trials ‘smoother’ order ahead app feature
The new feature uses geofencing technology to alert the restaurant when the user is three minutes away, meaning their order will be available to pick up on arrival
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Analysis & Insight‘There’s such appetite for innovation’ – hospitality leaders on new formats, tech opportunities and food development
Leaders from some of the UK hospitality sector’s biggest groups, including Wingstop, Leon, German Doner Kebab, Moto Hospitality and Franco Manca gathered for a roundtable ahead of MCA’s Innovation Conference last week to discuss how they are evolving their businesses for the future
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NewsGail’s: ‘We’re at the point of growing up the business’
Gail’s MD Nick Ayerst told MCA’s Innovation Conference that the rapidly expanding bakery chain is looking to grow its estate from 180 to 300 sites