MCA’s prestigious Retailer’s Retailer awards will be back in 2021 and we are delighted to announce our finalists for each of the categories. Voting will be open very soon, but in the meantime below are all of the details of our finalists, the best of the best in the hospitality industry.

More about the Retailers’ Retailer Award

It’s been a monumentally challenging year for the sector, and to recognise that, we believe the time is now right to celebrate the ingenuity, innovation and fortitude of the hospitality industry’s most inspiring companies and individuals. The Retailer’s Retailer awards, known as a high water mark for distinguishing best in class operators, will be an online experience in 2021.

To ensure the awards meet the highest standards of credibility, we asked our subscribers to cast their nominations for the first-rate concepts that have kept the torch of hope alive during this time of existential crisis. The nominations put forward have been used to create a shortlist of finalists, and voting will soon be opened up to the wider industry itself.

In past years, the awards have picked the best of the best, and despite the drastically different circumstances, this year will be no different. Awards such as Best Concept, Best Company and Best Venue will celebrate the businesses that have risen to the challenge and striven to provide great experiences amid sometimes severe restrictions.

With technological enhancement a major trend of the pandemic, the Best Use of Technology award will go to an operator that has innovated to enhance its business and boosted engagement.

Alongside the flagship Retailer’s Retailer of the Year award, an outstanding individual leader will be chosen by a select academy of senior operators – our 2021 Hero. This award will celebrate an exceptional manager, from HR, finance, or operations, who met each and every challenge to navigate their business through coronavirus.

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