All Technology articles
-
NewsBlack Box Intelligence acquires Yumpingo
Black Box seeks to elevate its AI-driven restaurant performance solutions through the acquisition of the guest experience management and survey platform
-
EventsFuture trends, AI, robotics and loyalty at Hostech 2025
Leading hospitality brands reveal the strategies, technologies and investment priorities shaping the future of guest experience next month
-
InterviewsPopeyes UK: ‘We see our use of tech as a point of difference’
The fast-growing QSR brand’s chief technology officer David Carey talks to MCA about AI, the development of its app and why the brand wants to “own the customer experience” through building its own tech stack
-
EventsMCA partners with Pennies for Hostech 2025
A pioneer in micro-donation technology, Pennies enables customers to round up payments when paying by card or digitally – creating powerful impact for charities through small, everyday contributions
-
NewsVision of tech future to be shared at Hostech
Where is AI leading us, and how is hospitality positioned to benefit? These are some of the big questions hospitality tech leader Arslan Sharif will look to answer in a special landscape and futurist session at MCA’s Hostech Conference next month.
-
InterviewsFlight Club prepares loyalty launch and next-gen tech rollout
The social darts pioneer is preparing to launch a new loyalty programme, supported by a next-gen tech platform designed to enhance the customer journey and drive repeat visits
-
OpinionThe dawn of true AI in hospitality
AI is already doing a lot of heavy lifting when it comes to reservations and guest services. Where it gets more interesting is in its ability to predict the future, writes Ben Dixon, CTO and founder of Sona
-
NewsHostech boasts bumper line-up for 2025
Costa Coffee, Pizza Pilgrims, Pho, Turtle Bay, Comptoir and 200 Degrees join the line-up of panellists at MCA’s Hostech Conference next month
-
NewsGreene King invests £10m in HR and payroll platform
The pub company is investing £10m in the new platform, Workday, to support its team members and enhance people-focused services over the next five years
-
NewsDeliveroo: London restaurants can’t take more tax hikes
Chief business officer Carlo Mocci said the hospitality sector is being “taken for granted” by policymakers
-
NewsWagamama loyalty scheme integrated with Deliveroo
The delivery service has integrated a restaurant loyalty programme into its app for the first time, launching Wagamama’s Soul Club rewards scheme for UK customers
-
NewsPapa Johns partners with Google Cloud to drive AI-enhanced experience
The pizza group will leverage Google Cloud’s AI, data analytics, and machine learning capabilities to provide a more frictionless and consistent experience for customers
-
InterviewsLeon prioritises digital loyalty as expansion gathers pace
The health-focused QSR brand is increasing investment in digital loyalty and customer retention as it accelerates domestic growth and international franchising, Mac Plumpton tells MCA
-
InterviewsMajestic Wine: Driving growth by uncorking data
Last year’s acquisition of wine bar chain Vagabond provides an opportunity to draw upon the power of data and take Majestic into a new phase, chief executive John Colley reveals
-
NewsHospitality embraces AI to boost efficiency and experience
Workers are rapidly adopting AI to improve operations, with 91% of employees reporting a positive impact on their workplace, according to new research
-
EventsHow Honi Poke is using AI to predict customers’ orders
The Hawaiian-inspired brand is betting on AI to boost sales, using real-time data to personalise menu recommendations based on weather conditions and customer habits
-
NewsDeliveroo achieves profit milestone
The delivery company achieved a full year of profit for the first time of £3m in 2024, compared to £32m loss in 2023
-
OpinionBuilding vs buying hospitality tech
In-house development may be best for a large customization solution, whereas vendors could offer a quicker, cost-effective option, Vita Mojo’s Boris Popovschi writes
-
EventsHow loyalty apps drive sales and customer engagement
Leaders from Ole & Steen, Knoops, and Honi Poke explore how loyalty apps are transforming customer engagement and driving repeat business, at MCA’s Food To Go Conference 2025
-
NewsImbiba invests £3m in Openr
The investment firm has committed £3m to the hospitality data platform, alongside majority shareholder Azzurri Group