All Technology articles
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OpinionWelcome to the agentic future of commerce
AI has the power to reinvent customer experience and loyalty in the QSR industry, Gurdip Clare, UKI Head of Hospitality at Cognizant writes
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NewsGDK ups investment in kitchen automation
The doner kebab chain is trialling robotic meat shavers, with a view to rolling them out within the next year, in order to boost productivity and keep labour costs down
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InterviewsFourth turns to AI to increase manager-level support
The software provider is shifting focus away from data dashboards to decision-making support, by offering new actionable insights to managers
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NewsPub groups develop loyalty schemes to increase frequency
Greene King, Fuller’s, Mitchells & Butlers and Butcombe Group, are launching or revamping loyalty programmes in a bid to lure back customers with more frequency, the Financial Times reports
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Event News‘There is still an education piece to be done around social media marketing’
Brands could be using more than just popular social channels, such as Instagram and TikTok, to boost website traffic and engagement, according to JP Then, founder and CEO at Slerp.
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Event NewsPho: ‘Digital touchpoints are important, but so is human connection’
Targeted content and personalisation are effective at driving awareness and engagement, but brands need to remember that real life experiences help create that emotional connection with a customer, Pho’s marketing director Libby Andrews told Hostech
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Event News‘Loyalty isn’t just a touchpoint, it’s a journey’: Operators get personal at Hostech
Comptoir, Heartwood Collection, 200 Degrees and Uber Eats discuss how they are moving beyond transactional approaches and embedding loyalty across every customer interaction
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NewsASK Italian launches first loyalty app
ASK Perks is designed to enhance value and drive repeat visits, and includes instant ‘always on’ treats, member discounts, birthday offers and regular perk promotions
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NewsDeliveroo pilots drone delivery in Dublin
The delivery company aims to expand the service to more restaurants and launch grocery and retail deliveries within the next six months
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Analysis & InsightBill’s: ‘We were in a scary place when it came to tech and innovation’
The all-day brand was determined to get out from behind the tech curve, with effective change management, a solid brand proposition and core goals key to its successful evolution, MD Tom James tells MCA’s Hostech
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NewsHonest launches first digital loyalty scheme
The burger restaurant chain will launch Honest Insiders on 10 June, a digital rewards app which will offer exclusive rewards for customers, when they visit any of its 39 restaurants.
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Event NewsHospitality leaders weigh AI’s real impact
Costa Coffee, Pizza Pilgrims, Individual Restaurants and Sona shared how AI is shaping hospitality, via real-world applications that balance operational efficiency with human experience, at MCA’s Hostech
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Analysis & InsightHow Stonegate navigates challenging trading periods using MiXR
The app and media network has helped the pub group drive sales and frequency during quieter periods, through personalised and more effective communications
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Analysis & InsightDigital transformation: ‘Show empathy, as change is hard’
Creams Cafe COO Oliver Rodbard took delegates at MCA’s Hostech conference through the challenges behind a tech implementation processes
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Event NewsHospitality leaders embrace loyalty integration, kiosk innovation and AI
Representatives from over 20 operators convened for MCA’s roundtable at Hostech 2025, with a wide-ranging discussion spanning loyalty integration, back-of-house AI, and customer-centric kiosk strategy
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Event NewsIn pictures: Hostech 2025
This year’s packed Hostech conference brought together senior leaders from across the UK’s hospitality sector to explore the technologies and trends shaping the industry’s digital future
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InterviewsTortilla: ‘Tech is a massive part of our journey’
CEO Andy Naylor discusses the fast casual Mexican-inspired chain’s partnership with food robotics company Kaikaku at MCA’s Hostech conference
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NewsCultivated seafood edges closer to UK restaurant menus
Cultivated meat and seafood could soon offer UK restaurants a new sustainable, premium dining option, according to Singapore-based food tech company Umami Bioworks
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NewsAI in hospitality: ‘The opportunities are vast’
Former PizzaExpress digital chief Arslan Sharif told MCA’s Hostech conference how operators can save up to 15% in labour costs by using AI tools
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Analysis & InsightDeloitte: restaurant operators must embrace innovation, sustainability and efficiency
Restaurant operators face rising complexity, but there are clear routes to growth for brands willing to rethink traditional models, according to Deloitte’s 2025 Future of Restaurants and Food Service report