All Technology articles
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NewsHot honey to AI: what’s shaping menu innovation
From Dubai chocolate to spice bags, operators at MCA’s Innovation Conference urged delagtes to look beneath the surface of viral trends and let customer feedback, careful execution and smarter technology guide their menu decisions
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NewsWagamama opens up reservations for the first time
The pan-Asian restaurant chain, known for its first-come, first-served approach, will now allow customers to book tables of any size at all restaurants
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OpinionWhy AI is quietly damaging your hospitality brand
From synthetic food photography to generic social posts, the hospitality industry’s rush to embrace AI risks undermining the very authenticity that keeps customers coming back
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InterviewsThe Salad Project: ‘We’re a team of creative foodies, but we’re actually behaving like a tech team’
Product director Clem Haxby discusses how the fast-growing salad concept is putting technology at the heart of its expansion
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NewsAI tools driving almost one fifth of decisions on eating out
Many consumers are already using AI tools, such as ChatGPT, to help them plan visits to hospitality venues, with 50% considering adopting them into their decision-making process, according to a new report
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Weekend PressDeliveroo to roll out food delivery robots in the UK
The delivery giant will soon use autonomous couriers for takeaways and groceries in some parts of Britain, according to The Times
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Analysis & InsightCan McDonald’s new strategy re-energise growth?
The fast food giant is looking to gain market share in chicken and beverages, defends its leadership in beef, while invest in its restaurants and AI operating system
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NewsMcDonald’s focuses on chicken, AI and franchise investment to reboot growth
The fast food giant has unveiled a new long-term global growth strategy centred on expanding its share of the chicken market, deploying artificial intelligence across restaurants and providing billions of dollars in support to franchisees
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Weekend PressOne in three pubs pressuring drinkers to tip at the bar
British establishments turn to American-style gratuity prompts as higher costs squeeze margins, The Telegraph reports
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NewsDigital ID can now be used in pubs and bars
Customers can choose to use a certified app on their phone to prove they are over 18 when buying alcohol, without showing physical ID. The new law, which came in today, applies to licensed venues in England and Wales
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NewsFirst Table raises £5m in new funding
The restaurant booking platform that gives diners 50% off their food bill during off-peak times is looking to deepen its presence in the stand-out markets, the UK and Ireland
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Weekend PressThe hotels hiring robots to cut their wage bills
Hospitality bosses are reconsidering automation as labour costs surge, The Telegraph reports
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Analysis & InsightSunday the stand-out trading day of long weekend
Sunday accounted for 43% of all bookings made across the recent Bank Holiday weekend, according to insight from Zonal
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EventsFull programme revealed for MCA’s Innovation Conference
Caffè Nero, The Salad Project, Knoops, Ennismore, Yard Sale Pizza, The Alchemist and Kerb are among the newly announced brands to be speaking at MCA’s cross-sector hospitality conference, dedicated to innovation, on Thursday 8 October
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NewsOlivia FitzGerald to join Airship & Toggle as CEO
The former chief sales and marketing officer for Zonal will take the reins of the integrated CRM and hospitality commerce platform in November, succeeding co-founder Dan Brookman
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NewsPopeyes launches debut rewards programme
Developed in-house, Popeyes Rewards will allow registered customers to earn 100 points for every £1 spent on eligible purchases, which can be redeemed against menu items.
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NewsTech on Toast rebrands as Stacked
The hospitality tech platform said the rebrand has been carried out to unify its services and expand its free support for operators wanting to digitise their businesses.
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NewsHeyGuest partners with OpenTable
Available to all restaurants using OpenTable, the integration makes HeyGuest’s AI concierge technology accessible to more than 70,000 restaurants, bars, wineries and hospitality venues worldwide
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Analysis & InsightThe £3bn question: can hospitality absorb another employment cost increase?
With labour costs already under intense pressure, businesses are assessing the implications of zero-hours contract reforms that could restrict workforce flexibility and create significant new compliance obligations
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NewsUK cinemas mull Meta glasses ban
Many of the UK’s chains could introduce policies to prohibit and/or restrict the wearing of camera-enabled smart glasses, according to the industry’s trade body