All Technology articles
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NewsJust Eat Takeaway takeover approved
The European Commission has approved the €4.1bn takeover of Just Eat Takeaway by Prosus, after the technology investment group offered to make significant concessions in order to gain permission for the food-delivery deal
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Weekend PressHow the gig economy conquered Britain and stoked the migration crisis
Uber and Deliveroo have transformed the UK, but concerns are growing that they attract illegal workers, The Telegraph reports
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Event NewsMCA launches all-new Innovation Conference
The Innovation Conference 2025 will debut on 9 October at London’s Ham Yard Hotel, leading operators and innovators to explore the real-world impact of innovation across food, drink, digital and operations
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NewsMoto appoints Arslan Sharif
Formerly of Pizza Express, Sharif joins Moto’s operating board in the role of chief digital and information officer, replacing outgoing CIO Guy Latchem after 33 years’ service
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Analysis & InsightNew research reveals appetite for elevated experiences
Managed groups’ sales have been broadly flat this year, but while people are going out less, they are spending more when they do, according to Zonal and CGA
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Analysis & InsightThe growth of the third space: How pubs and restaurants can benefit from hybrid working
Coffee shops have traditionally been the go-to place for digital nomads with a desire for caffeine and community, but pubs and restaurants are developing ‘third spaces’ in their venues to capitalise on the number of hybrid workers. MCA takes a deeper look at the trend
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NewsStar Pubs to roll out Just Add Talent loyalty card
The Heineken-owned business said that following a successful trial of its Pub Perks cards, the scheme would be rolled out to around 190 of its Just Add Talent pub operators.
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OpinionCyber threats on the menu
Hospitality operators have spent much of the past decade investing in their tech-stack, but often underestimate the scale and complexity of their digital footprint and vulnerability to cyber attack, Prestige Purchasing chairman David Read writes
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OpinionWelcome to the agentic future of commerce
AI has the power to reinvent customer experience and loyalty in the QSR industry, Gurdip Clare, UKI Head of Hospitality at Cognizant writes
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NewsGDK ups investment in kitchen automation
The doner kebab chain is trialling robotic meat shavers, with a view to rolling them out within the next year, in order to boost productivity and keep labour costs down
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InterviewsFourth turns to AI to increase manager-level support
The software provider is shifting focus away from data dashboards to decision-making support, by offering new actionable insights to managers
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NewsPub groups develop loyalty schemes to increase frequency
Greene King, Fuller’s, Mitchells & Butlers and Butcombe Group, are launching or revamping loyalty programmes in a bid to lure back customers with more frequency, the Financial Times reports
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Event News‘There is still an education piece to be done around social media marketing’
Brands could be using more than just popular social channels, such as Instagram and TikTok, to boost website traffic and engagement, according to JP Then, founder and CEO at Slerp.
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Event NewsPho: ‘Digital touchpoints are important, but so is human connection’
Targeted content and personalisation are effective at driving awareness and engagement, but brands need to remember that real life experiences help create that emotional connection with a customer, Pho’s marketing director Libby Andrews told Hostech
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Event News‘Loyalty isn’t just a touchpoint, it’s a journey’: Operators get personal at Hostech
Comptoir, Heartwood Collection, 200 Degrees and Uber Eats discuss how they are moving beyond transactional approaches and embedding loyalty across every customer interaction
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NewsASK Italian launches first loyalty app
ASK Perks is designed to enhance value and drive repeat visits, and includes instant ‘always on’ treats, member discounts, birthday offers and regular perk promotions
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NewsDeliveroo pilots drone delivery in Dublin
The delivery company aims to expand the service to more restaurants and launch grocery and retail deliveries within the next six months
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Analysis & InsightBill’s: ‘We were in a scary place when it came to tech and innovation’
The all-day brand was determined to get out from behind the tech curve, with effective change management, a solid brand proposition and core goals key to its successful evolution, MD Tom James tells MCA’s Hostech
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NewsHonest launches first digital loyalty scheme
The burger restaurant chain will launch Honest Insiders on 10 June, a digital rewards app which will offer exclusive rewards for customers, when they visit any of its 39 restaurants.
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Event NewsHospitality leaders weigh AI’s real impact
Costa Coffee, Pizza Pilgrims, Individual Restaurants and Sona shared how AI is shaping hospitality, via real-world applications that balance operational efficiency with human experience, at MCA’s Hostech