All People articles – Page 4
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News
St Austell strengthens leadership team
The pub operator has promoted Andrew Turner to COO and appointed Paul Harbottle as commercial director alongside its first acquisition in two years
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News
Just Eat reports 7% growth in revenue
The delivery service announced enhanced profitability and revenue growth in H1 2022, despite a post-pandemic decline in gross transaction value
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Analysis & Insight
CACI: ‘You need to understand who your staff are’
Long-term thinking and manageable changes are key to solving hospitality’s recruitment crisis, says managing consultant, head of leisure Arabella Dalloz
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Opinion
Peter Martin: Is this really how we treat people?
Businesses are being squeezed and many are on the edge of insolvency, but that is no excuse to take advantage of or mistreat staff, or wannabe staff, argues Peter Martin
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Analysis & Insight
Disabled being denied full access to hospitality
Almost half of disabled consumers feel their choice of pub, restaurant or cafe is limited due to unsuitable access needs, a new survey has found
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News
Record staff shortages causing hospitality to lose £21bn in trade
The staffing crisis is causing a £21bn loss in revenue and an estimated £5bn loss in tax for the Exchequer, according to a new survey
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Opinion
Peter Martin: This is not ‘wokery’ – just good business sense
If hospitality is ever going to solve its people problem, it needs to stop paying lip service to diversity, writes Peter Martin, contributing editor at MCA
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News
Itsu planning 50 franchise sites in France
The Asian-inspired brand has signed a master franchise agreement with French restaurant empire Groupe Bertrand and appointed Nick Schapira as its director of international
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News
Staff shortages at record high
The sector currently has a record high of 174,000 available jobs, with 83% more vacancies than in March-May 2019, according to the ONS
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News
Conference launched to support progression of female leaders in hospitality
Plan B, the mentoring platform designed to accelerate women’s representation on boards, is to host its debut conference in October
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Analysis & Insight
Impact of Deliveroo’s union deal called into question
Following the announcement of the “historic union recognition deal” between Deliveroo and GMB, MCA asks what the real impact might be of the move by Deliveroo and its implications for the wider courier model
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Analysis & Insight
Hospitality workers clocking up more hours
The post-pandemic weekly average varied across the sector with employees in wet-led businesses working an average of 23 hours compared to +40 hours in fine dining establishments
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Analysis & Insight
Worrying levels of racism experienced in hospitality
More than third of black and mixed ethnicity said they had experienced or witnessed racism in their current place of work, according to Be Inclusive Hospitality’s latest report
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News
Cat Rock urges votes against Just Eat board
Alex Captain, founder and managing partner at the activist investor, said JET shareholders had been “punished” by a -75% stock price decline in less than two years
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Analysis & Insight
Recruitment: ‘You have to go the extra mile’
With EU workers having left the UK hospitality sector and Brits failing to fill the gaps, MCA asks operators how they are mitigating the challenges around recruitment
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News
Operators boost benefits amid staff shortages
Higher wages, free birthday prosecco, and gym discounts are being offered to prospective staff in the hope of filling vacancies
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Opinion
Peter Martin: ‘Engagement has never been more vital’
Churn hurts our brands, it demoralises employees, and it’s expensive, so isn’t it time to start listening to what our teams are telling us, asks Peter Martin
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News
Hospitality staff under increasing pressure
Job satisfaction rates among front line-line hospitality workers has fallen as staff feel under increasing pressure, according to a new survey by employee experience platform Harri and CGA.
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Weekend Press
JustEat couriers’ strike hits rush for lunch
In a city with a long history of industrial action, gig workers are staging a very modern dispute over their pay, reports The Sunday Times
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Interviews
Hero Award: ‘Nik Lowery was a tower of strength’
In the latest in a series profiling nominees for MCA’s Hero Award at the Retailers’ Retailer Awards, we speak to Arc Inspirations CEO Martin Wolstencroft about his property director Nik Lowery