All Hostech articles – Page 5
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NewsOperators must ‘co-own customer’ across new sales channels
Omnichannel growth comes with pressure on staff and complex customer ownership, MCA’s Restaurant Conference heard
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OpinionPeter Martin: Life in the fast lane
If Neat Burger is anything to go by, green, fast and tech-centric appear to be key attributes for an attractive investment in the out-of-home market these days
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NewsNeat Burger raises money from SoftBank’s Misra at $70m valuation
Tech executive leads fundraising round for Lewis Hamilton-backed vegan restaurant chain
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NewsAzzurri: ‘Coco di Mama has become omnichannel’
Coco Di Mama has gone from being a central London bricks and mortar business to having a nationwide proposition, with licensing and franching opportunities in play. And it’s all down to the pandemic.
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NewsTechnology drives drinks premiumisation in pubs
Digital technology, implemented during the pandemic, has boosted the popularity of more premium drinks and provided valuable data for operators, MCA’s Pub Conference audience heard.
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NewsPubs turn to tech, IPOs and acquisitions to grow
Data from Lumina’s Operator Data Index highlights the collapse in pub turnover between 2019 and 2021, with pub groups increasingly focused on tech, IPOs and acquisitions to help ‘right size’ estates and grow sales.
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Analysis & InsightCashless society
The pandemic may have accelerated the abandonment of cash as a preferred method of payment, but should operators be ditching it all together? MCA’s deputy editor Georgi Gyton explores the issue
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Analysis & InsightHow to use customer data effectively
A huge advantage to businesses that take a digital approach is the amount of customer data at their disposal that provides them with vital insight into their customers’ purchasing habits and helps them target them more effectively with marketing campaigns.
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InterviewsNando’s: ‘We’ve seen our business fundamentally change’
When Nando’s head of platform Kate Boyle thinks about the future, she sees a business able to deliver its offer to customers wherever and whenever they want it.
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InterviewsPizzaExpress: Tech should enhance, not dictate experiences
Digital channels should enhance rather than replace traditional operating models, PizzaExpress IT director Siobhan Fagan has said.
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InterviewsHow Azzurri is mapping out its digital future
Joining Azzurri from Sainsbury’s in 2019, Joel Robinson was brought in to elevate the conversation around digital at the group. After the wild ride of 2020, the IT and tech director considers the value of partnerships, building solutions in-house, and the holy grail of creating a single customer view.
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Analysis & InsightThe unstoppable growth of delivery
Delivery has boomed during the pandemic, with the key players adapting their offerings to meet the occasion. With customer engagement more important than ever, could Deliveroo’s new Signature feature be the sweet spot operators have been looking for?
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InterviewsHow Deliveroo pioneered delivery-only kitchens at Editions
Nigel Rivers, general manager of global site operations at Deliveroo Editions, shares the latest tech developments at the platform.
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InterviewsPret’s journey from bricks and mortar brand to multi-channel retailer
Pret chief information and transformation officer Sarah Venning discusses the brand’s approach to delivery and click and collect – and how insights from these channels led to the creation of the innovative coffee subscription.
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Analysis & InsightEssential Guide to Order & Pay Solutions
The growing importance of digital order and payments in a post pandemic hospitality sector is explored in a guide produced by MCA and BigHospitality.
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Analysis & InsightDriving through efficiencies in coffee service
Drive-thru technology is helping businesses improve customer service, reduce waiting times and personalise their marketing, as Costa UK has discovered.
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Analysis & InsightPodcast: Honest Burgers uses Workplace to keep staff in touch
Honest Burgers has done a better job than most of keeping its teams engaged throughout the pandemic, using Workplace from Facebook to host everything from 80s-themed HIT classes to interactive conversations about mental health.
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Analysis & InsightBack for good: how back of house technology can transform your business
If there’s one thing those in the restaurant industry have learnt more than anything in the past 12 months, it’s the true value of back of house tech.
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Analysis & InsightMobile order & pay: benefits beyond the obvious
There’s more to mobile ordering and payments than merely simplifying the customer journey, as restaurant businesses are discovering.
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Analysis & InsightKiosks: ‘People are more willing to use them now’
Self-serve kiosks have become a regular sight in fast QSR operations as restaurant groups awaken to their benefits – and the coronavirus pandemic has only served to expedite their uptake.