All Hostech articles – Page 4
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Analysis & InsightHow Itsu overhauled its customer experience with kiosks
Chief customer officer Neil Miller describes the “goddamn painful” experience of installing 600 self-ordering kiosks across the brand’s 88-strong estate in nine months
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InterviewsHop Vietnamese: ‘New model means we can hit accelerator on growth’
An increasing desire for personalised dishes was a huge driver of the overhaul of its model, founder Paul Hopper told Hostech
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NewsGail’s: ‘We underwent a quiet tech revolution’
The business has undergone a “seismic shift” over the past 18 months, launching home delivery and click and collect, going multi-aggregator on delivery, and relaunching a catering service and loyalty scheme, MCA’s Hostech conference heard
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NewsOne week to go until Hostech 2023
The tech and digital conference features contributions from Itsu, BrewDog, Burger King, Gail’s Bakery, Crosstown Doughnuts, Chopstix, Boparan and BAO
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EventsMCA’s Hostech Conference to return on 8 February
The event will be held at London’s Ham Yard Hotel, with exclusive insight sessions from speakers representing Burger King, Bao, Chopstix, and WatchHouse Coffee
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NewsFinding a balance between digitisation and personalisation
MCA brought together a variety of operators at its recent Hostech conference to understand the sector’s progress in its digital journey
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NewsButchies: ‘Delivery has been huge for us’
The buttermilk fried chicken concept has used delivery-only kitchens to expand across London, founder Garrett FitzGerald told MCA’s Hostech conference
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NewsPret reveals next stage of Pret Perks
With a major marketing campaign planned, the scheme will introduce more enhanced personalisation, targeted promotion to add and retain subscribers, and deeper alignment with Pret’s brand values, MCA’s Hostech heard.
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NewsIn pictures: MCA’s Hostech conference 2022
Itsu’s chief customer officer Neil Miller, Pret’s chief global digital officer Sarah Venning and KFC’s chief technology officer Jatin Chandwani presented at the conference
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Analysis & InsightCorbin & King: ‘Our data journey was not joined up’
The London-based restaurant group has been working to ensure that what guests experience from its digital communications matches the personalised experience on the floor
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Analysis & InsightFridays: ‘We use data to remove friction’
The removal of transactional aspects of employees’ jobs enables them to focus on enhancing the overall guest experience, CTO Erica Livermore told Hostech
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NewsReef Technology: ‘We want people who are top of their game’
The virtual kitchen operator has launched hundreds of locations with YouTube influencers such as Sidemen and MrBeast, Hostech heard
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Analysis & InsightKFC: digitisation has boosted sales and production
Speaking at MCA’s Hostech conference, CTO Jatin Chandwani said analytics, automated kitchens, and a digitised customer experience had driven sales up
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NewsKarakuri to launch automated frying solution
The tech start-up will launch an automated fryer later this year to join its meal-assembling robotic solution, CEO Barney Wragg announced at MCA’s Hostech conference
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Analysis & InsightTaster: ‘Our focus on tech really helped us scale’
The digital delivery business Taster is opening more than two new partner kitchens every week, on average, founder and CEO Anton Soulier told Hostech
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NewsVictor Lugger: Digital payment boosts productivity and revenue
Speaking at MCA’s Hostech Conference, the co-founder and CEO of Big Mamma Group and the Sunday payment app reported a 20% increase in revenue after launching the solution
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NewsWendy’s operator joins Hostech
REEF Technology’s Chris Sargeant will discuss the SoftBank-backed company’s commitment to open 700 Wendy’s delivery-only kitchens in the U.S., Canada and the UK over the next five years
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NewsDeliveroo continues expansion of Editions
Deliveroo has opened a trio of ‘dark kitchens’ in Acton, Brent and Dulwich, as it looks to rollout more sites across the country
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NewsHostech returns in April
Pret A Manger, McDonald’s, KFC and Itsu will deliver some of the keynote sessions at technology-focussed conference Hostech, which returns on April 27
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NewsPret pilots Perks loyalty scheme
The scheme will be rolled out in phases, with Pret coffee subscribers getting early access to the programme as part of its beta testing