All Hostech articles – Page 2
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NewsIn pictures: Hostech 2024
MCA’s Hostech conference featured speakers from itsu, Popeyes, Caffe Nero UK, PizzaExpress, Big Table Group, KFC, Papa Johns, The Restaurant Group, M&S Cafes, TikTok and many more
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Analysis & Insightitsu: ‘Revenue through our app is up 200% this year’
By tweaking the loyalty mechanic to make it more engaging to customers, the healthy Asian brand has seen a huge uplift in transactions via its app, chief customer officer Neil Miller told MCA’s Hostech conference
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Analysis & InsightKFC: AI will have a big role to play in future of restaurants
With 70% of all orders now digital, the QSR chain has been testing AI chatbots for ordering and has found rising ticket values, UK&I CTO Jatin Chandwani told MCA’s Hostech conference
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NewsThe future of digital in hospitality
Hear from the likes of Five Guys and Papa John’s during a ‘blue sky’ panel at MCA’s Hostech Conference later this month on how operators are embracing a digital future
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NewsTikTok to share recipe for standout social content at Hostech
Rameez Al Aghbar,QSR lead at the rapidly growing social media platform, will share his thoughts on how marketers can win on social at the conference next month
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InterviewsSlerp: ‘White label will dominate in the long term’
White label delivery solutions have grown in “leaps and bounds” over the past few years, chief commercial officer Zal Dordi told MCA’s Hostech
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InterviewsHow JKS is unlocking growth through the digital guest journey
The group delves into strategic integration of its reservation platform with the guest digital experience, and how this is improving operational efficiency and driving revenue growth
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InterviewsBurger King: ‘It’s not just about throwing tech at customers’
The business is building a consistent digital strategy that works across its diverse estate, Tim Love, BKUK director of digital, told MCA’s Hostech
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Analysis & InsightPizza Pilgrims: ‘It’s about delivering our vision with tech as the driver’
Finance director Sophie Gilchriest discussed the pizzeria group’s in-house business intelligence system at MCA’s Hostech, telling delegates how it leans into AI and drives happier teams
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InterviewsCaravan: ‘Our database is the biggest digital tool’
The group is attracting consumers to the coffee side of the business through targeted communications, Jess Wright, marketing & sales director for Caravan Coffee Roasters, told MCA’s Hostech
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InterviewsThe restaurant experience will be ‘difficult for AI to replace’
Tech entrepreneur, author and futurist Tom Weaver says the restaurant industry’s service element is hard to replace, with high potential for optimising data collection through AI
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InterviewsGail’s: Building craft at scale has forced ingenuity
Gail’s head of e-commerce, Rosie Hill explores how the bakery brand identifies as a “craft” business whilst also making room for innovation and technology, as it continues to grow at scale.
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InterviewsHow Stonegate is adopting a retailer’s mindset with its MiXR network
The pub company has ambitions to create the “UK’s biggest retail media network” harnessing data from its new loyalty app, and 4,500 digital screens across its estate, to create targetable audiences and deliver revenue from advertising impressions.
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InterviewsM&B: ‘Our strategy is to appeal to different parts of the market’
Mitchells & Butlers has adopted a brand-specific approach to its digital evolution, Richard Whitehouse, director of digital product and transformation, told MCA’s Hostech
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InterviewsRed Engine refocuses on the bar to drive dwell time
Adapting brand messaging to foreground its bar element has increased dwell time by around 30 minutes, at the Flight Club and Electric Shuffle operator, marketing director Juliette Keyte told MCA’s Hostech conference
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NewsF1 Arcade: ‘The potential of AI is legitimately exciting’
The competitive socialising concept is trialling the use of artificial intelligence across departments, exploring how it can enhance productivity, operational intelligence, and consumer engagement
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Analysis & InsightDigital evolution drives growth for The Ivy
Group chief technology officer Jon Davis tells MCA’s Hostech conference how members of its Ivy Premier Rewards loyalty scheme are spending £4 more per head, with a 1.6% increase in visits
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InterviewsCreams: ‘AI has been a boon’
Speaking at MCA’s Hostech conference, CMO Simran Sablok discussed how the move into AI has helped boost productivity and speed in terms of copywriting and CRM
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InterviewsPizzaExpress pushing loyalty across all touchpoints
The omnichannel pizza brand is harnessing its PizzaExpress Club app to better understand consumer habits, improve advocacy, and drive frequency and spend, digital and loyalty director Arslan Sharif told delegates at MCA’s Hostech conference yesterday
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NewsThe Ivy, Stonegate, Azzurri Group, Pizza Express and Gail’s sign up for Hostech
The digital technology-focused conference features keynote presentations from leaders on the latest innovations across the sector – find out more here