All Hostech articles – Page 2
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NewsAI in hospitality: ‘The opportunities are vast’
Former PizzaExpress digital chief Arslan Sharif told MCA’s Hostech conference how operators can save up to 15% in labour costs by using AI tools
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EventsYolk and Vita Mojo on driving revenue through customisation
Taking place tomorrow at the Ham Yard Hotel, Nick Philpot, founder of Yolk, will be joined by Danna Gurbaxani, chief revenue officer at Vita Mojo, to explore the evolving role of personalisation in hospitality
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EventsOperators share digital investment strategies at Hostech 2025
At this year’s Hostech, MCA contributing editor Peter Martin will head a panel of senior leaders from across the sector to examine the digital strategies that are helping operators stay competitive
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EventsHostech 2025: Majestic CEO on unlocking growth with omnichannel insights
At this year’s Hostech, exec chairman and CEO John Colley will unpack the brand’s evolving data strategy and recent acquisition of Vagabond wine bars
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EventsTwo weeks to go until Hostech 2025
Book your tickets now to hear from the likes of Costa, Pizza Pilgrims, Tortilla, and Majestic Wines at the conference on 22 May
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EventsFuture trends, AI, robotics and loyalty at Hostech 2025
Leading hospitality brands reveal the strategies, technologies and investment priorities shaping the future of guest experience next month
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EventsMCA partners with Pennies for Hostech 2025
A pioneer in micro-donation technology, Pennies enables customers to round up payments when paying by card or digitally – creating powerful impact for charities through small, everyday contributions
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InterviewsLack of data harmony is holding back agility
Azzurri Group developed common data model Openr in order to try and provide a single solution as operators struggle to manage massive data streams across multiple platforms, MCA’s Hostech heard
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InterviewsEfficiencies help Moto drive down labour costs
The MSA operator has achieved a 1.5% reduction in labour costs by continually refining its labour model, according to chief information officer Guy Latchem
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InterviewsM&S uses tech to ensure resilience of café offering
The retail giant’s grab-and-go concept is bringing AI into some functions as it looks to expand its new offering further, according to director of hospitality Alicia Thompson
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Analysis & InsightFive Guys: ‘Continued investment in tech is improving the guest experience’
More streamlined delivery operations mean a better experience for restaurant customers and allows staff to focus on providing better hospitality, Rory Scallan, commercial director at Five Guys, told MCA’s Hostech
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NewsBig Table uses CRM to finetune portfolio
The Bella Italia and Frankie & Benny’s operator has consolidated its CRM platform to capitalise on cross-brand synergies and optimize its estate, MCA’s Hostech conference heard
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Analysis & Insightitsu: ‘Revenue through our app is up 200% this year’
By tweaking the loyalty mechanic to make it more engaging to customers, the healthy Asian brand has seen a huge uplift in transactions via its app, chief customer officer Neil Miller told MCA’s Hostech conference
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NewsIn pictures: Hostech 2024
MCA’s Hostech conference featured speakers from itsu, Popeyes, Caffe Nero UK, PizzaExpress, Big Table Group, KFC, Papa Johns, The Restaurant Group, M&S Cafes, TikTok and many more
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Analysis & InsightKFC: AI will have a big role to play in future of restaurants
With 70% of all orders now digital, the QSR chain has been testing AI chatbots for ordering and has found rising ticket values, UK&I CTO Jatin Chandwani told MCA’s Hostech conference
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NewsThe future of digital in hospitality
Hear from the likes of Five Guys and Papa John’s during a ‘blue sky’ panel at MCA’s Hostech Conference later this month on how operators are embracing a digital future
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NewsTikTok to share recipe for standout social content at Hostech
Rameez Al Aghbar,QSR lead at the rapidly growing social media platform, will share his thoughts on how marketers can win on social at the conference next month
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InterviewsHow JKS is unlocking growth through the digital guest journey
The group delves into strategic integration of its reservation platform with the guest digital experience, and how this is improving operational efficiency and driving revenue growth
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InterviewsSlerp: ‘White label will dominate in the long term’
White label delivery solutions have grown in “leaps and bounds” over the past few years, chief commercial officer Zal Dordi told MCA’s Hostech
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InterviewsBurger King: ‘It’s not just about throwing tech at customers’
The business is building a consistent digital strategy that works across its diverse estate, Tim Love, BKUK director of digital, told MCA’s Hostech