All Hostech articles
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Analysis & InsightHeartwood Collection: ‘We’ve got too much data’
Rob Trippett, IT director for the Alchemy Partners-backed operator, has warned the amount of information available can leave teams ‘blinded by what they have to wade through’
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Analysis & InsightWatchHouse: ‘The most important thing we’re monitoring is guest opinion score’
Finance director James Elliott told MCA’s Hostech Conference the financial performance of the coffee house group is the result of getting that guest experience right
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InterviewsInternal comms a key area of focus for new tech solutions
Investment in tech solutions that can improve internal communications emerged as one of the key focuses for people teams, in a panel session on human capital management at MCA’s Hostech Conference.
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InterviewsSticks’n’Sushi: ‘Hospitality is in its infancy when it comes to loyalty’
For the Danish-Japanese restaurant group, loyalty is about rewarding frequency and not only spend, CMO Simon Gaske told MCA’s Hostech conference
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Analysis & InsightMoto Hospitality: ‘We are focused on game-changing tech’
From looking 10 years into the future, to actionable insights that can be used today, chief digital and information officer Arslan Sharif shares how the business is optimising AI and data to drive performance.
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Analysis & InsightHostech: ‘Don’t add new tech if it doesn’t add value’
From choosing the right tech solution for your business, to the importance of data, speakers from Fireaway Pizza and Ottolenghi discussed the evolution of their tech stacks in a panel at the MCA Conference
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Analysis & InsightHow hospitality is integrating AI assistants into the workplace
Virtual assistants to support staff and enhance the customer experience are becoming more prevalent across the sector, but, as delegates at MCA’s Hostech Conference were told, adoption remains a challenge
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Analysis & InsightPopeyes: ‘Our control of the basics has enabled us to scale’
The fast-growing fried chicken chain’s CTO, David Carey, told MCA’s Hostech Conference that the unification of different tech systems is a big focus as the group continues to scale
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NewsMCA’s Hostech returns next month
Popeyes, Moto Hospitality, Burger King UK, Mitchells & Butlers, Honest Burgers, and Starbucks are among the brands speaking at the event on 19 May
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InterviewsFourth turns to AI to increase manager-level support
The software provider is shifting focus away from data dashboards to decision-making support, by offering new actionable insights to managers
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InterviewsBig Table turns to AI for sales forecasting and labour deployment
Speakers from The Big Table Group and Heartwood Collection discussed how tech can support functions beyond sales forecasting and labour scheduling at MCA’s Hostech
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InterviewsAzzurri Group: ‘We’re trying to invest for growth’
Digital & technology director Jim Hingston discusses how the restaurant group is using tech to drive sales and frequency, rather than only to cut costs
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Event News‘There is still an education piece to be done around social media marketing’
Brands could be using more than just popular social channels, such as Instagram and TikTok, to boost website traffic and engagement, according to JP Then, founder and CEO at Slerp.
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Event NewsPho: ‘Digital touchpoints are important, but so is human connection’
Targeted content and personalisation are effective at driving awareness and engagement, but brands need to remember that real life experiences help create that emotional connection with a customer, Pho’s marketing director Libby Andrews told Hostech
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Event News‘Loyalty isn’t just a touchpoint, it’s a journey’: Operators get personal at Hostech
Comptoir, Heartwood Collection, 200 Degrees and Uber Eats discuss how they are moving beyond transactional approaches and embedding loyalty across every customer interaction
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Event NewsHospitality leaders weigh AI’s real impact
Costa Coffee, Pizza Pilgrims, Individual Restaurants and Sona shared how AI is shaping hospitality, via real-world applications that balance operational efficiency with human experience, at MCA’s Hostech
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Analysis & InsightDigital transformation: ‘Show empathy, as change is hard’
Creams Cafe COO Oliver Rodbard took delegates at MCA’s Hostech conference through the challenges behind a tech implementation processes
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Event NewsHospitality leaders embrace loyalty integration, kiosk innovation and AI
Representatives from over 20 operators convened for MCA’s roundtable at Hostech 2025, with a wide-ranging discussion spanning loyalty integration, back-of-house AI, and customer-centric kiosk strategy
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Event NewsIn pictures: Hostech 2025
This year’s packed Hostech conference brought together senior leaders from across the UK’s hospitality sector to explore the technologies and trends shaping the industry’s digital future
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InterviewsTortilla: ‘Tech is a massive part of our journey’
CEO Andy Naylor discusses the fast casual Mexican-inspired chain’s partnership with food robotics company Kaikaku at MCA’s Hostech conference