All Hostech articles
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Event News‘There is still an education piece to be done around social media marketing’
Brands could be using more than just popular social channels, such as Instagram and TikTok, to boost website traffic and engagement, according to JP Then, founder and CEO at Slerp.
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Event NewsPho: ‘Digital touchpoints are important, but so is human connection’
Targeted content and personalisation are effective at driving awareness and engagement, but brands need to remember that real life experiences help create that emotional connection with a customer, Pho’s marketing director Libby Andrews told Hostech
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Event News‘Loyalty isn’t just a touchpoint, it’s a journey’: Operators get personal at Hostech
Comptoir, Heartwood Collection, 200 Degrees and Uber Eats discuss how they are moving beyond transactional approaches and embedding loyalty across every customer interaction
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Event NewsHospitality leaders weigh AI’s real impact
Costa Coffee, Pizza Pilgrims, Individual Restaurants and Sona shared how AI is shaping hospitality, via real-world applications that balance operational efficiency with human experience, at MCA’s Hostech
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Analysis & InsightDigital transformation: ‘Show empathy, as change is hard’
Creams Cafe COO Oliver Rodbard took delegates at MCA’s Hostech conference through the challenges behind a tech implementation processes
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Event NewsHospitality leaders embrace loyalty integration, kiosk innovation and AI
Representatives from over 20 operators convened for MCA’s roundtable at Hostech 2025, with a wide-ranging discussion spanning loyalty integration, back-of-house AI, and customer-centric kiosk strategy
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Event NewsIn pictures: Hostech 2025
This year’s packed Hostech conference brought together senior leaders from across the UK’s hospitality sector to explore the technologies and trends shaping the industry’s digital future
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InterviewsTortilla: ‘Tech is a massive part of our journey’
CEO Andy Naylor discusses the fast casual Mexican-inspired chain’s partnership with food robotics company Kaikaku at MCA’s Hostech conference
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NewsAI in hospitality: ‘The opportunities are vast’
Former PizzaExpress digital chief Arslan Sharif told MCA’s Hostech conference how operators can save up to 15% in labour costs by using AI tools
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EventsYolk and Vita Mojo on driving revenue through customisation
Taking place tomorrow at the Ham Yard Hotel, Nick Philpot, founder of Yolk, will be joined by Danna Gurbaxani, chief revenue officer at Vita Mojo, to explore the evolving role of personalisation in hospitality
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EventsOperators share digital investment strategies at Hostech 2025
At this year’s Hostech, MCA contributing editor Peter Martin will head a panel of senior leaders from across the sector to examine the digital strategies that are helping operators stay competitive
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EventsHostech 2025: Majestic CEO on unlocking growth with omnichannel insights
At this year’s Hostech, exec chairman and CEO John Colley will unpack the brand’s evolving data strategy and recent acquisition of Vagabond wine bars
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EventsTwo weeks to go until Hostech 2025
Book your tickets now to hear from the likes of Costa, Pizza Pilgrims, Tortilla, and Majestic Wines at the conference on 22 May
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EventsFuture trends, AI, robotics and loyalty at Hostech 2025
Leading hospitality brands reveal the strategies, technologies and investment priorities shaping the future of guest experience next month
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EventsMCA partners with Pennies for Hostech 2025
A pioneer in micro-donation technology, Pennies enables customers to round up payments when paying by card or digitally – creating powerful impact for charities through small, everyday contributions
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InterviewsLack of data harmony is holding back agility
Azzurri Group developed common data model Openr in order to try and provide a single solution as operators struggle to manage massive data streams across multiple platforms, MCA’s Hostech heard
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InterviewsEfficiencies help Moto drive down labour costs
The MSA operator has achieved a 1.5% reduction in labour costs by continually refining its labour model, according to chief information officer Guy Latchem
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InterviewsM&S uses tech to ensure resilience of café offering
The retail giant’s grab-and-go concept is bringing AI into some functions as it looks to expand its new offering further, according to director of hospitality Alicia Thompson
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Analysis & InsightFive Guys: ‘Continued investment in tech is improving the guest experience’
More streamlined delivery operations mean a better experience for restaurant customers and allows staff to focus on providing better hospitality, Rory Scallan, commercial director at Five Guys, told MCA’s Hostech
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NewsBig Table uses CRM to finetune portfolio
The Bella Italia and Frankie & Benny’s operator has consolidated its CRM platform to capitalise on cross-brand synergies and optimize its estate, MCA’s Hostech conference heard