All articles by Shwetali Sapte – Page 61
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Analysis & InsightDeliveroo: ‘The foundation is trust’
The delivery company shares new insights into how it is harnessing customer data as well as opportunities for restaurant partners to build loyalty on the platform
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NewsToca raises $100m in Series F funding
The football-themed experiential concept plans to open additional Toca Social venues in the UK and beyond, with investors including Harry Kane
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NewsETM Group appoints new COO
Michael Farquhar brings over two decades of experience in hospitality, including roles at Ottolenghi Group, D&D London, and Intercontinental Hotels
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NewsDishoom: ‘Growth is secondary’
Co-founder Shamil Thakrar speaks to MCA about looking across the pond for expansion, overhauling the offer, and why hospitality will always come first
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NewsVelvet Taco announces Soho debut in spring 2025
Piccadilly Circus will be the US brand’s first international location, with more sites planned across the UK in the coming years
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NewsJoe & the Juice makes new leadership appointments
Kristina Limbrecht has joined as chief people officer and Nicolai Klinkby as chief legal officer as the brand works towards a 1,000-strong global estate
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NewsUKHospitality calls for ongoing consultation on zero-hours contracts
The trade body has welcomed the recognition of the importance of flexibility in the Employment Rights Bill, but warned that changes are not without cost
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InterviewsPizzaExpress: ‘It’s the brand of love’
Following her Leader of the Year win at MCA’s Hospitality Awards, CEO Paula Mackenzie reflects on her career, her time at the helm of PizzaExpress, and reconnecting customers with what makes the brand special
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NewsRed Engine introduces reimagined menu
The overhaul at Flight Club and Electric Shuffle venues is a move to offer customers something new, and also to deliver a more cohesive offer that increases the speed of service, aligns with current F&B trends, and reduces wastage
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NewsAzumi continues to expand portfolio
The global restaurant group, which operates Roka and Zuma in London, has reported £205m in revenue for 2023, along with new additions to its overseas portfolio
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NewsUber Eats announces new sustainability initiatives
The investment aims to support Uber in meeting customer needs while making convenience and sustainability a core part of the user experience across the global platform
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NewsCooks Coffee achieves 26% increase in group sales
The Esquires operator, which trades from 83 coffee shops in the UK and Ireland, further reported a 36% uplift in UK store sales to £11.4m in the 26 weeks to 29 September
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NewsKFC UK delivers 4% increase in turnover
Turnover rose to £294m in 2023 as the QSR giant pushes forward with expansion to reach the 1,500-site mark in the UK
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NewsLoungers continues to outperform market
The all-day café/bar/restaurant operator delivered like-for-like sales growth of 4.7% in the 24 weeks ended 6 October, along with £178.3m in revenue
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NewsPopeyes rollout uplifts revenue to £58m
The business increased its number of sites from 17 to 38 in 2023, and aims to reach the 70-site mark by the end of 2024, supported by investment from TDR Capital
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Analysis & InsightCost-conscious consumers continue to cut spend
Pubs, bars, and clubs saw limited year-on-year growth at 0.6% in September 2024, down from 3.2% in August, while restaurants fared better at 1.4%, according to Barclaycard
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Analysis & InsightDishoom’s new menu is a strong mass market offer
Fourteen years since it was founded, Dishoom has a well-earned position as a leader in Indian cuisine in the UK, introducing the British palate to flavours that go beyond the curryhouses of old. As it shifts its influence further to northern India, the offering shows a maturing group favouring comfort and broad appeal over risk-taking
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NewsBreal Capital and Calveton acquire TGI Fridays
The deal involves 51 restaurants and will secure the future of more than 2,000 jobs, and will see TGI Fridays continue to operate across the UK, with the group hopeful it may be able to secure further locations following discussions with the landlords
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InterviewsFat Hippo sees double-digit growth
The Newcastle-founded better burger brand is becoming more established in cities nationwide, with locations in Leeds, Manchester, and Bristol in the pipeline, director Nick Fountain tells MCA
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InterviewsPizzaExpress to be more 'nimble and agile' with formats
The group sees “lots of whitespace” to continue growing the brand in the UK and will become more creative in its approach to formats, amid an expansion push to reach 1,000 restaurants globally by 2030, CEO Paula Mackenzie tells MCA