All Omnichannel articles – Page 6
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Analysis & Insight
Taking a single customer view
Adopting omnichannel can help you serve up a better customer experience, argues Sharon Manikon, managing director of Customer Solutions at Barclaycard
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News
British Land sees dip in footfall but says f&b resilient
British Land has reported footfall up 0.1% and sales dropping 0.2% across its portfolio in the six months to 30 September and said it will continue to adopt a cautious approach” to development.
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Analysis & Insight
76% of customers demand ‘a proper loyalty scheme’
New research has shown that 76% of customers will not hand over their data to a business unless it has a ‘proper loyalty scheme’.
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Analysis & Insight
Retail footfall decreased again in May
High streets and shopping centres across the UK saw a second fall in footfall in a month, dropping 1% year-on-year for May.
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Analysis & Insight
One in four using social media to complain
One in four social media users in the UK used the platform to make a complaint over the past three months, according to new research.