All Omnichannel articles – Page 5
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News
CDG’s Pronto named in FTSE 100 Women to Watch list
Celia Pronto of the Casual Dining Group (CDG) has been named in the Cranfield School of Management’s FTSE 2017 100 Women to Watch List. Introduced in 2009 as part of the Cranfield Female FTSE Board Report, this is the eighth edition of the list, which aims to showcase the “broad ...
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Analysis & InsightReasons to be cheerful
Reports of high profile backers looking to exit their investments in the sector, or at least limit their exposure to it, are sadly becoming more frequent. However, Mike Hinchliffe, of law firm Addleshaw Goddard, says there is still plenty of cause for optimism that private equity will continue to support the sector in various ways. He also points to lessons the industry can learn from the experiences of the retail sector in 2008.
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Analysis & Insight
Taking a single customer view
Adopting omnichannel can help you serve up a better customer experience, argues Sharon Manikon, managing director of Customer Solutions at Barclaycard
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News
British Land sees dip in footfall but says f&b resilient
British Land has reported footfall up 0.1% and sales dropping 0.2% across its portfolio in the six months to 30 September and said it will continue to adopt a cautious approach” to development.
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Analysis & Insight
76% of customers demand ‘a proper loyalty scheme’
New research has shown that 76% of customers will not hand over their data to a business unless it has a ‘proper loyalty scheme’.
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Analysis & Insight
Retail footfall decreased again in May
High streets and shopping centres across the UK saw a second fall in footfall in a month, dropping 1% year-on-year for May.
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Analysis & Insight
One in four using social media to complain
One in four social media users in the UK used the platform to make a complaint over the past three months, according to new research.
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