All Omnichannel articles – Page 4
-
InterviewsItsu: ‘We now have both eyes outside London’
Itsu’s chief executive Ganan Kanagathurai is relatively mild-mannered compared to the gregarious, outsized personality of the group’s founder, Julian Metcalfe, which might explain why his promotion more than a year ago slipped under the radar.
-
NewsPret creates omnichannel director
Pret A Manger has created a new senior management role to reflect its ongoing shift towards becoming on multi-channel business.
-
Analysis & InsightContactless brands: Chilango’s digital-only trial
If the pandemic has highlighted anything, it is that human beings crave contact. Those everyday interactions mean so much and have been sorely missed over the past 12 months. So it felt like counter-intuitive for a hospitality brand to move away from human contact with its customers altogether, towards a purely digital experience.
-
Analysis & InsightWho will win as the food-to-go market recovers?
Coronavirus wiped almost £10bn off the value of the food to go market in 2020, but while 2021 has got off to a tough start with continued restrictions and limited travel, a full recovery is expected in 2022.
-
InterviewsClare Clough: Data is informing Pret’s decisions
Pret a Manger has used the pandemic to develop the brand’s convenience factor, with data from its newly developed digital channels helping to inform decisions on products and property strategy.
-
NewsFood to go sector expected to surpass 2019 value by next year
The food to go sector is expected to reach a total market value of £21.6bn by 2022, exceeding its value in 2019 when the sector was booming, according to the latest data from Lumina Intelligence.
-
Analysis & InsightHow to use customer data effectively
A huge advantage to businesses that take a digital approach is the amount of customer data at their disposal that provides them with vital insight into their customers’ purchasing habits and helps them target them more effectively with marketing campaigns.
-
InterviewsNando’s: ‘We’ve seen our business fundamentally change’
When Nando’s head of platform Kate Boyle thinks about the future, she sees a business able to deliver its offer to customers wherever and whenever they want it.
-
InterviewsPizzaExpress: Tech should enhance, not dictate experiences
Digital channels should enhance rather than replace traditional operating models, PizzaExpress IT director Siobhan Fagan has said.
-
InterviewsPret’s journey from bricks and mortar brand to multi-channel retailer
Pret chief information and transformation officer Sarah Venning discusses the brand’s approach to delivery and click and collect – and how insights from these channels led to the creation of the innovative coffee subscription.
-
OpinionPeter Martin: ‘No way back from the digital world’
You don’t need to be clairvoyant to spot the major trends that are going to reshape our business landscape. Most are already out there in clear sight.
-
Analysis & InsightHow technology is revolutionising the post-pandemic restaurant sector
At the end of 2019, if a customer wanted to order and pay for their food using their mobile phone the number of restaurants in which they could do this would have been relatively small. Fast forward to this year and, once lockdown is lifted, the number of places offering digital order and pay will be significantly bigger.
-
Analysis & InsightOmnichannel trading and format diversity tipped as top sector trends this year
Omnichannel trading and format diversity will be among key trends that could underpin investment and development for the food-to-go sector this year.
-
Analysis & InsightThe leading edge in IT and digital marketing
As part of our Agenda series of roundtable discussions, MCA – in partnership with US-based digital marketing solutions leader Punchh – brought together marketing and IT directors from diverse, sector-leading UK operators for a debate on tech and digital marketing. Hosted by James Wallin, here are the highlights from the day.
-
Analysis & InsightAmazon gives Deliveroo 'capital and kudos'
Does Amazon’s $575m lead investment in Deliveroo represent more than just capital? MCA’s Finn Scott-Delany looks at the potential synergies of the partnership, and the implications for restaurant brands. With commentary from MCA’s Steve Gotham, CGA’s Karl Chessell and YFood’s Nadia El Hadery.
-
NewsDeliveroo hires Voces as VP of restaurants
Deliveroo’s newly appointed Global VP of Restaurants, Susana Voces, has told MCA of the platform’s plans to broaden its digital services to restaurants beyond delivery.
-
OpinionKaizen chiefs
Southeast cuisine is seen as one of the few areas where demand still outstrips supply in casual dining and one of the rising stars in this field is Tonkotsu. Stephen Evans, managing director of the ramen restaurant brand, talks to Jo Bruce about expansion plans, engineering gizmos and buddies
-
NewsCarluccio’s launches £10m estate refresh
Carluccio’s has confirmed the launch of a £10m refurbishment plan triggered by the approval of its Company Voluntary Arrangement plan.
-
NewsCarluccio’s creditors approve CVA
The approval of a Company Voluntary Arrangement (CVA) plan by Carluccio’s creditors will kickstart a “comprehensive turnaround programme” involving investment of up to £250,000 per site within the brand’s core estate.
-
NewsLfl covers down 6% at Carluccio’s
The Company Voluntary Arrangement (CVA) proposal for Carluccio’s has shown how a lack of investment in its existing sites has impacted trading at the company, with like-for-like covers down 6% in its current financial year.