All Nando's articles – Page 7
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NewsCosy Club and Zizzi among operators to open at Drake Circus
A number of restaurants, bars and leisure brands will be opening at a new leisure and entertainment development in Plymouth city centre, called Drake Circus Leisure.
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Analysis & InsightWhy chicken restaurants could rule the roost
With a new wave of fried chicken shops opening in the UK in the past few years, Lauren Wellman, leasing agent at Shelley Sandzer, discusses the fundamentals that can make a focused on poultry a smart choice for emerging operators and whether there will be an operator who can steal KFC’s crown.
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NewsJane O’Riordan joins Caravan as chairman
Jane O’Riordan has been appointed chairman at Caravan Restaurants.
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NewsTurtle Bay appoints Be At One’s Gregory as ops director
Adam Gregory has left Be At One to join Turtle Bay as its new operations director.
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NewsChiktopia lines up first site at Intu Lakeside
Industry-backed chicken concept Chiktopia has lined up its first site at Intu Lakeside in Essex, for a July opening, MCA has learnt.
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NewsAirline adds Nando’s to in-flight menu
Budget airline Jet2.com has become the first to serve Nando’s food on its flights.
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Analysis & InsightSoft skills development is vital for multi-unit managers
Promoting a general manager to one with multi-unit responsibilities is not always as straight forward a process as operators may think, if the employee is to perform at their best. Former Turtle Bay operations director and founder of Purple Story, a people-focused consultancy, Karen Turton discusses why soft skills are so important in the experience economy.
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Analysis & InsightNPS – A taster menu of brand winners, losers and risers
MCA market insight director Steve Gotham gives an overview of the eating out sector through the prism of Net Promoter Scores, revealing the brands who are truly winning with customers and those still in need of improvement.
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OpinionMark out of 10: People Power gets you a free Nando’s
When Nando’s decided to remind its customers about cashing in their loyalty points, it went big. Its stunt of erecting billboard-sized tear-down loyalty cards won it publicity across the media mix. In his latest MCA column, Mark McCulloch – the brand and marketing guru behind Supersonic Inc – looks at how Nando’s hit the PR jackpot.
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OpinionCoronation street
For any company succession planning is an absolute priority but for founder-led businesses it can present particular challenges. How can you ever replace a founder and how should they be involved in the process? MCA editor James Wallin talks to recruitment experts to get their view on the pitfalls of managing succession. They discuss what the sector can learn from examples such as Loungers as well as examining a high-profile internal promotion yesterday, in James Spragg’s succession to chief executive at Casual Dining Group.
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NewsLoungers raises £83m through IPO
Loungers, the 146-strong café-bar group, has announced it has raised £83.3m through its IPO with admission to AIM on 29 April.
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OpinionGotham’s Easter quiz
With the Easter bank holiday weekend almost upon us, MCA’s market insight director Steve Gotham offers up a bit of a light-hearted break from the norm with a test of your knowledge of the eating and drinking out market.
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Analysis & InsightWhy BrewDog is really cultured
MCA contributing editor Peter Martin looks at the remarkable rise of Scottish brewer and pub operator BrewDog from a disruptor to a global beer titan now valuing itself at £1.8bn.
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OpinionCan US sensation The Halal Guys conquer the UK?
MCA’s sister title Food Spark talks to Jan van Delden, partner at franchisee ITICO UK, about The Halal Guys’ entry into Britain’s fast-casual food market.
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Analysis & InsightTime for a chain reaction?
CVAs offer a lifeline for struggling chains. But long-term, can the very notion of a ‘quality chain’ survive this current casual dining crisis? In his monthly column for MCA’s sister-title Restaurant, Tony Naylor shares his, perhaps controversial, views.
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NewsNando’s promotes Horn to acting CEO
Nando’s has appointed Maria Horn to the position of acting CEO for the UK & Ireland, while the company looks to recruit a permanent replacement for Robb Papps.
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Analysis & InsightGender pay gap reporting: Has progress been made?
With the deadline now passed for operators to report their gender pay data for the second year running, MCA takes a look at the numbers from last year to see how they compare.
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Analysis & InsightLoungers – the one and only?
This week, Loungers announced its much-anticipated intention to float. One line in the accompanying documentation caught the eye of MCA market insight director, Steve Gotham – that Loungers is “the only growing all-day operator of scale in in the UK with a strong reputation for value for money”. He delves into MCA’s wealth of data to determine whether this claim stacks up.
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Analysis & InsightInvestment is crucial to boost brand momentum
“The outperformers in the market are the ones who aren’t standing still,” Molly Johnson-Jones, head of customer and strategy at strategic consultants Stone & River told delegates at yesterday’s CGA Insight conference.