All Nando's articles – Page 5
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NewsAndrew Lynch replaced as Nando’s chairman by Graham Allan
Nando’s non-executive chairman Andrew Lynch has stepped down from the business after six years to be replaced by Graham Allan, MCA can reveal. Lynch originally joined the peri-peri specialist in 2014 as its first group CEO, before deciding to withdraw from executive life in 2018. He moved into a role as non-executive chairman and was succeeded as group CEO by Rob Papps in November 2018.
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Analysis & InsightSteve Gotham: The devil in the detail on outlet growth
Outlet numbers are a critical metric we closely study within MCA’s Operator Data Index. Recently we rechecked December 2019 numbers, reassessed growth trends and reviewed outlook announcements from operators, ahead of producing our own forecasts of expansion/contraction across 250 leading casual dining brands.
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NewsNando’s denies unpaid work claim
Nando’s has come under fire over reports which claim staff are cleaning its restaurants without pay.
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NewsAre chains offering enough Low and No?
Miller & Carter rightly wins plaudits for the impressiveness of its food and the quality of its customer service, but it also beats any leading restaurant chain competitor with its choice of Low and No alcohol beers. The steakhouse offers four, including a low alcohol beer, and a no alcohol beer, ale and cider. Across the UK’s 25 largest restaurant brands chains, four have two options, 16 have just one and four list none.
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NewsAzzurri crowned at Casual Dining Awards second year running
Azzurri Group, Wagamama and The Ivy Collection were amongst those named as the UK’s best pub, bar and restaurant operators at the Casual Dining Awards yesterday.
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NewsAll’s fair in love and restaurants – how did the operators line up to fight for the Valentine’s share of wallet?
If French is the language of love, then presumably a French restaurant should be where I head with my true love on Valentine’s Day. Certainly, the leading French chains are using several seduction techniques to secure my custom – and for good reason. February is a slow trading month and an event where consumers might be more inclined to loosen the purse strings for fear of having their heart strings damaged, is well worth aiming to capitalise upon. So who offered what on the big day?
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NewsRetailers’ Retailer full nominees list revealed
The finalists for MCA’s Retailers’ Retailer Awards 2020 have been announced, with the cohort reflecting a diverse and vibrant range of eating and drinking out operators.
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NewsBababoom: ‘People aren’t rebelling against chains, they’re rebelling against bad value’
Having established two profitable restaurants, and raised close to a million pounds in crowdfunded investment, Eve Bugler is ready to take Bababoom to a prime site London.
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Analysis & InsightThe Dynamic Meal Equation
There are times when even some basic mathematics can provide valuable concision and perspective.
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NewsGreggs voted top fast food brand by YouGov
Greggs has been ranked ‘top’ and ‘most improved’ brand in the fast food and pubs sector of YouGov’s 2019 BrandIndex Buzz survey.
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NewsPret most admired brand for eleventh consecutive year
Pret has been crowned the ‘most admired brand’ by leading industry professionals for the eleventh consecutive year.
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Analysis & InsightAnd the 2019 consumer award winners are…
While we are in the midst of the entertainment awards season it would be most neglectful not to extend this to the worlds of foodservice and hospitality.
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NewsHow can tech ease the customer journey?
Greggs, Leon and Wagamama are just the latest to join the self-ordering revolution, with the latter’s new grab and go concept Mamago one of the most hotly discussed openings of last year. To share their early exeperiences and more, MCA brought together marketing, IT and digital leaders from across the sector to consider how new technology can help, and sometimes hinder, the customer experience
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NewsDecember 2019
The build up to Christmas and New Year’s Eve is always a busy time for the industry and this year will be no exception. It’s also a good time to look back and reflect on the events of the last 12 months. In this issue, Alix Partners take a look back over the last 12 months in M&A and columnist Dom Walsh chooses his annual awards. It’s also been a year of challenges. Peter Martin dives into the challenge of hiring and retaining talent, while Georgia Cronin examines the dangerous world of allergens. But as ever, there is cause for optimism. Steve Gotham looks at the ever popular Nando’s, and our exclusive interviews with the new CEO at Paul, Mark Hilton, and Coco Di Mama MD Jim Attwood, reveal bright plans for the future.
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NewsDark kitchen boom throws-up licensing and regulatory concerns
Practically unheard of 18-months-ago, ‘dark kitchens’ is a phrase fast becoming common currency in the burgeoning food-delivery market. However, the very nature of them, coupled with the speed at which they’re being opened, is throwing-up a number of licensing issues, with some local authorities said to be playing catch-up when ...
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NewsGunwharf Quays – Restaurant and retail therapy a plenty!
With more than 30 bars, cafés and restaurants (as well as over 90 shops) Gunwharf Quays offers an abundance of opportunities for plenty of remedial treatment. Supported by its impressive waterfront location, attractive design and assorted leisure-related reasons to visit, Gunwharf Quays is one of the UK’s finest outlet shopping centres. So amongst some Christmas shopping, I was keen to see how it is using its extensive assortment of Food & Beverage purveyors to both restore weary shoppers as well as to act as a footfall driver in its own right. But also, and more critically, I was keener to see some something new and surprising.
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NewsFlank: ‘You’ve got to give customers what they want.’
From pub pop-up origins, Flank has gone through various iterations since arriving in London, its latest poultry focussed format Good Birds created specifically for Market Halls West End. Directors Tom Griffiths and Ben Rowland discuss developing a more commercial edge at the business, while keeping in touch with their founding ethos.
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News
Flyt co-founders depart company
Flyt co-founders Tom Weaver and Chris Evans are leaving day to day leadership roles at the payments technology company, MCA understands.
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NewsThe Highs and Lows of Promotions
In recent weeks I have looked into various elements of economising behaviour by consumers, including targeting low prices and more spending at weekends as opposed to weekdays, today’s focus is on the widely prevalent, yet potentially damaging, practice of promotional activity. Key questions asked include whether its usage is rising, who’s buying into the offers the most and what are the most popular promotion types. The core focus area is the key dinner day-part within the chain restaurant sector and the source of answers is MCA’s consumer tracking service, the Eating Out Panel.
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OpinionA Novel Idea: No. 9 A better game
Every month, Marcel Khan, chief executive of Thunderbird Fried Chicken, reads a book (so you don’t have to) and applies insight into the sector based on what he’s learned between the covers and beyond. This month: The Infinite Game by Simon Sinek.