All Itsu articles – Page 6
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NewsMetcalfe: ‘You don’t need loyalty schemes, just be better than everyone else’
You don’t need to invest in loyalty schemes – as long as you are doing a good enough job then your customers will keep returning, believes Pret A Manger and Itsu founder Julian Metcalfe.
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News
Fourth acquires Choice HR
Hospitality operations platform Fourth has acquired Choice HR, the American full-service Payroll, Benefits and HR Services business for the hospitality sector.
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Analysis & InsightA Novel Idea: No 3. Blue Ocean Strategy
Every month, former Five Guys operations and development director Marcel Khan reads a book (so you don’t have to) and applies insight to the sector based on what he’s learned between the covers and beyond. This month: Blue Ocean Strategy by W. Chan Kim and Renée Mauborgne.
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NewsTravelodge revamps dinner menu to appeal to 'modern budget traveller'
Travelodge has announced a revamp of its dinner menu across its bar café hotels in major UK cities, towns and airport locations.
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News
Itsu trials paperless receipts
Itsu, the Julian Metcalfe-led, food-to-go chain, is launching a trial of paperless receipts across all of its UK stores
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Opinion
Pure thoughts
Mark Wingett talks to Pure co-founder Spencer Craig about giving people a reason to visit his stores, becoming the concept of choice for landlords and working with Whitbread
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News
Itsu and EAT sign up to gamified training with Attensi
Itsu and EAT have both signed up Attensi to run gamified simulation-based training schemes for their staff.
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Analysis & InsightSurvey flags up high salt content of OOH salads
Campaign group Action on Salt is calling for mandatory colour-coded nutrition labelling in restaurants and fast food outlets, following the results of its latest survey, which highlighted the high levels of salt in some bought salads.
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Analysis & InsightThe opportunity is to be better
Loosening the reins on profit margins, improving your engagement with customers, and making sure you are offering something different to the competition are key to surviving in a saturated market, according to industry experts at Cedar Dean Leisure’s latest panel discussion, including former Five Guys operations director Marcel Khan and Jon Lake, managing director at Chopstix Group
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News
Itsu makes US debut
Itsu, the Julian Metcalfe-founded chain, has opened its first site in the US, in New York
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OpinionNip and Tuk
Health-focused chain Leon has partnered with David Thompson’s Aylmer Aaharn food group to transform its Shaftesbury Avenue site into a Thai fast food restaurant that could become a major growth brand. Restaurant magazine deputy editor Joe Lutrario meets Leon founder John Vincent to discuss the prospects for Tuk Shop.
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News
Itsu to double up in Oxford
Itsu, the Julian Metcalfe-led chain, is to double its presence in Oxford, MCA understands.
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NewsTravelodge partners with Itsu
Travelodge has announced a partnership with Itsu to supply its non-bar café hotels.
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NewsOsmond appoints Walter as Various Eateries CEO
Various Eateries, the Hugh Osmond-backed parent company of Strada and Coppa Club, has appointed Sue Walter as chief executive, MCA has learnt.
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Analysis & InsightIs everyone in position?
The latest sector most powerful people list has unsurprisingly sparked debate on where people were positioned and who was included and left out. It has also put the spotlight on some of those roles that need filling across the sector, including at Drake & Morgan. At the same time, Wagamama has filled some roles of its own in its US operation, highlighting its determination to succeed Stateside, writes Mark Wingett.
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OpinionPret’s restless psyche
Last month Clive Schlee celebrated 15 years as chief executive of Pret A Manger, and was named Retailers’ Retailer of the Year at MCA’s annual industry awards. To celebrate both milestones, Schlee shared his thoughts with James Wallin on the expansion of Pret and its closeness to customers.
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News
McDonnell swaps Be At One for Turtle Bay
Graham McDonnell, who recently left Be At One, has joined Turtle Bay as its new head of talent
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Analysis & Insight
Gender pay gap reporting: A sector overview
Gender pay gap reporting has been dominating the headlines this week. With the deadline now passed, what were the numbers reported by some of the biggest players in the eating and drinking out market? MCA takes a look
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NewsBe At One promotes Stones to MD
Be At One has promoted former chief operating officer Andrew Stones to the role of managing director, as part of a trio of appointments at the specialist cocktail operator.
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Analysis & InsightBrand building in adversity
A number of high-profile restaurant brands are currently in the limelight for their economic woes. But how much of their difficulties can be traced back to the strength or otherwise of the brand, and what can be done to rescue it once it has been damaged? Ian Dunstall shares his thoughts