All Opinion articles – Page 2
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OpinionTelegraph tirade ignores diversity of pub sector
Morning Advertiser editor Ed Bedington responds to a recent newspaper hit piece, arguing the pub sector is a far more innovative and dynamic space than the bland, corporate daydream conjured up in The Telegraph
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OpinionThe unseen backbone of Britain: Why hospitality deserves better
Hospitality remains remarkably resilient in the face of almost impossible odds. But taxing the sector so heavily risks pushing it to breaking point, hollowing out our high streets and destroying our social fabric, writes Philip Harrison
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OpinionCan Prezzo’s rebrand revitalise the embattled casual dining concept?
The Italian restaurant group’s new look, menu and slightly different name mark a new chapter for a brand that looks to have lost its way in recent years
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OpinionHonest Burgers and the revolving CEOs
A survivor of the burger restaurant specialists, Honest has ambitions to quadruple its estate and roll out a QSR smashburger spin-off. But is its difficulty in keeping hold of its CEOs holding back its expansion ambitions?
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OpinionCyber threats on the menu
Hospitality operators have spent much of the past decade investing in their tech-stack, but often underestimate the scale and complexity of their digital footprint and vulnerability to cyber attack, Prestige Purchasing chairman David Read writes
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OpinionHave faith, the pub is not dying
While independents are suffering disproportionately, managed pub groups are both adding sites and seeing real sales growth, writes Peter Martin
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OpinionCathedral thinking: Looking beyond the plate to build a sustainable food future
Food isn’t just about the present. It is about laying the groundwork for a more resilient and balanced future, according to Scott Dixon, managing director of The Flava People
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OpinionWelcome to the agentic future of commerce
AI has the power to reinvent customer experience and loyalty in the QSR industry, Gurdip Clare, UKI Head of Hospitality at Cognizant writes
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OpinionFuller’s succession plan leaves few surprises
Key to the success of Fuller’s management team is a succession process ‘as smooth as a head on a pint of London pride’, says Dominic Walsh, as he considers the implications of the recently announced reshuffle
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OpinionWhat have weight loss drugs got to do with us?
With the use of weight loss drugs like Ozempic rocketing in recent years, David Read, founder and chairman of Prestige Purchasing, reflects on their likely impact upon food and drink consumption
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OpinionThe enigma of the anonymous CEO
Dominic Walsh considers the curious position of Wetherspoon CEO John Hutson, who plays second fiddle to its founder and chair Tim Martin, as well as the latest news from Oakman, as it sells a tranche of pubs to The Restaurant Group
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OpinionIt’s all about the numbers
There’s an avalanche of data for executives to analyse, which should impact have a big impact on financial outcomes both top and bottom lines, writes MCA’s contributing editor Peter Martin
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OpinionSISU: Make your people experience strategy personal
Olajide Alabi, co-founder at people experience agency SISU, challenges traditional approaches to people strategy and discusses the benefits from putting authenticity, vulnerability, and cultural awareness at the heart of workplace experience
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OpinionHow President Donald Trump's tariffs impact the food & drink sector
David Read, founder and chairman of Prestige Purchasing, considers the impacts on food and drink of the emerging tariff wars triggered by Trump’s US Administration
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OpinionUnderstanding the power of going out
Customers may be tempted by the food and drink, but it’s the experience – the value of human interaction – that’s arguably what prompts them to think ‘let’s go out’, suggests Peter Martin, MCA contributing editor
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OpinionCelebrities in the driving seat
With F1 racing champion Fernando Alonso acquiring a meaningful stake in Sticks ‘n’ Sushi, MCA columnist Dominic Walsh digests the backstory to the deal, and questions whether the mechanics of hospitality businesses should really be left to the professionals.
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Opinion‘London is the proving ground and springboard for growth’
Other international cities may offer growth potential for brands, but the capital remains the axis around which many of these global journey pivot, Ted Schama, founder of property consultancy One Voice Hospitality, writes for MCA
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OpinionNo substitute for a visible ops team
As new cost increases come in post-April 1, Jay Heathcote explores how businesses can avoid slipping standards with a strong operational presence across their estate
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OpinionHow QSR and Michelin-starred restaurants can learn from one another
The stigma once attached to QSR has been replaced by admiration for their efficiency, precision and quality fit-outs, according to Brian Turner, F&B retail & leisure director at Blacksheep
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OpinionThe dawn of true AI in hospitality
AI is already doing a lot of heavy lifting when it comes to reservations and guest services. Where it gets more interesting is in its ability to predict the future, writes Ben Dixon, CTO and founder of Sona