All Opinion articles – Page 10

View all stories of the same content type.

  • GettyImages-177853320

    Disrupting the monthly pay cycle


    With increasing pressure to retain staff, operators are seeking out innovative new ways to meet the demands of an evolving workforce. MCA’s Finn Scott-Delany looks at how employer demand and emerging technology is opening the door for flexible income.

  • Burgers

    Burger battleground in Covent Garden


    MCA market insight director Steve Gotham examines the fierce competition for the patty pound in one of London’s busiest markets and asks whether Covent Garden can be viewed as a microcosm of the wider market.

  • Andy Hornby

    Analysts corner: TRG


    Analysts at Shore Capital and Goodbody give their views on the appointment of Andy Hornby as the new chief executive of The Restaurant Group.

  • Itsu gyoza

    Heating up: Itsu’s growing hot food sales


    The grab-and-go chain’s group marketing director speaks to MCA’s sister title Food Spark about how past successes are informing future menu development.

  • Chloe Combi

    Q&A to Z


    In the first of a new series of columns, Generation Z expert, Chloe Combi, answers questions posed by MCA readers about how to best connect with young consumers. In her first article, Chloe discusses Gen Z’s attitudes towards promotions, co-working spaces and transgender toilets.

  • X-9024

    Simple Simmons


    Lonsdale-backed bar group Simmons has spent the past 12 months getting its house in order and is now ready to kick off the next stage of its growth plan. Georgi Gyton spoke to chief executive Nick Campbell about its journey since entering the world of private equity and why keeping it simple doesn’t have to mean boring.

  • Karen Turton

    Soft skills development is vital for multi-unit managers


    Promoting a general manager to one with multi-unit responsibilities is not always as straight forward a process as operators may think, if the employee is to perform at their best. Former Turtle Bay operations director and founder of Purple Story, a people-focused consultancy, Karen Turton discusses why soft skills are so important in the experience economy.

  • Menu pricing analysis - December 2016

    NPS – A taster menu of brand winners, losers and risers


    MCA market insight director Steve Gotham gives an overview of the eating out sector through the prism of Net Promoter Scores, revealing the brands who are truly winning with customers and those still in need of improvement.

  • Tronc guidance

    Wallet winners have the Woo Factor


    Fierce competition in the eating out market coupled with the increasing promiscuity of consumers has meant that operators are having to fight harder than ever to make their offer standout. MCA market insight director, Steve Gotham, examines which brands have proved most effective at wooing hard-to-get customers.

  • Nando's interior

    Mark out of 10: People Power gets you a free Nando’s


    When Nando’s decided to remind its customers about cashing in their loyalty points, it went big. Its stunt of erecting billboard-sized tear-down loyalty cards won it publicity across the media mix. In his latest MCA column, Mark McCulloch – the brand and marketing guru behind Supersonic Inc – looks at how Nando’s hit the PR jackpot.

  • Handshake

    Coronation street


    For any company succession planning is an absolute priority but for founder-led businesses it can present particular challenges. How can you ever replace a founder and how should they be involved in the process? MCA editor James Wallin talks to recruitment experts to get their view on the pitfalls of managing succession. They discuss what the sector can learn from examples such as Loungers as well as examining a high-profile internal promotion yesterday, in James Spragg’s succession to chief executive at Casual Dining Group.

  • Island Poke

    Island Poke: 'We are really trying to change the landscape of grab and go'


    Poke has long been considered one to watch, though had yet to make in-roads in the UK – until recently. Leading the charge and looking to redefine lunchtime is Island Poke, whose founder James Gould-Porter speaks to Finn Scott-Delany about establishing the Hawaiian speciality as a new genre of food in London.

  • RROTY Evolution award Caravan

    Caravan: ‘Pressures on the sector are forcing everyone to look at new formats’


    Almost nine years since the Caravan team opened their first restaurant at Exmouth Market, they are still winning awards for their concept, collecting the Retailers’ Retailer Evolution Award last month. Co-founder Miles Kirby spoke to MCA’s sister title, Food Spark, about the brand’s constant thirst for innovation.

  • costa

    Under new management


    Normal 0 false false false EN-GB ...

  • Quiz

    Gotham’s Easter quiz


    With the Easter bank holiday weekend almost upon us, MCA’s market insight director Steve Gotham offers up a bit of a light-hearted break from the norm with a test of your knowledge of the eating and drinking out market.

  • Dodo

    ​What customers really want


    Any intelligent operator knows the value of constructive customer feedback. Yet finding a balance between British face-to-face politeness of, and moanerati online culture can be challenging amid a deluge of data. MCA’s Finn Scott-Delany seeks advice from experts at MCA Insight/HIM, Yumpingo, and Supersonic Inc. 

  • Lucky Cat

    Culture wars


    This week Gordon Ramsay’s latest Lucky Cat was slammed for its ‘authentic Asian’ offering, while Aldo Zilli claimed only Italian chefs should cook in Italian restaurants. To help navigate the cultural appropriation minefield, MCA’s Finn Scott-Delany spoke to contributing editor Peter Martin and Mowgli’s Nisha Katona.

  • MeatLiquor interior

    ‘The burger and barbecue markets are currently being cleansed’


    Meat Liquor co-founder Scott Collins chats to Food Spark’s Sarah Sharples about the success of his vegan hotdog, chef collaborations, the terror of opening in today’s market and how innovation needs to come into marketing.

  • Morris Greenberg

    International operators still see opportunity in London


    Never-ending confusion over Brexit and news of CVAs being agreed by restaurant operators has not tainted overseas operators’ view that London is a land of opportunity, says Morris Greenberg, managing director, CDG Leisure.

  • Opinion

    Going Global: All gone to look for America


    In the first of a two-part column on international expansion, Jasper Reid looks at the big prize for many operators – cracking the US – with some help from the A-Team of operators.