All Opinion articles – Page 9

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  • beefeater-chef

    Whitbread F&B – some extra meat on the restaurant bones


    MCA market insight director Steve Gotham asks why Whitbread is so shy about discussing its substantial restaurant and pub portfolio. He delves into the available data to see what can be gleaned about Whitbread’s F&B brands and their resonance with consumers

  • Zizzi

    Mark out of Ten: Zizzi doing it for the ‘Gram


    This week the Azzurri Group became the first UK restaurant group to hire a dedicated Instagrammer, to promote its Zizzi chain. In his latest MCA column, Mark McCulloch – the brand and marketing guru behind Supersonic Inc – gives his view on the appointment and asks why the sector as a whole has been so slow to embrace this sort of innovation.

  • Beyond Burger at Honest burgers

    Bun fight


    Competition in the premium burger space is at an all-time high. Some are concentrating on getting the basics right, while others are expanding menus with novelty items. Restaurant Magazine’s Joe Lutrario investigates

  • Loungers - Nick Collins, CEO, and Alex Reilley, Chair, seated 5

    The end of the beginning


    Loungers’ admission to AIM at the end of last month caps a remarkable 17-year growth story, but as chief executive Nick Collins and chairman Alex Reilley tell James Wallin, they are only just getting started. They discuss the learnings from the IPO and the next steps for Loungers, including the potential for further sites in big cities as well as an eventual entry to the Scottish market.

  • Waitress

    Satisfaction or sales – how can you measure success?


    New ways to “measure the unmeasurable” mean that satisfaction data could start to rival sales data as a key metric for operators, according to Gary Goodman, chief executive of Yumpingo.

  • Wagamama Flickr needs credit

    Analysts corner: When will the wheels fall off the Waga?


    Peel Hunt analyst Douglas Jack gives his view on the prospects for The Restaurant Group, which is due to report on Q1 trading next week. He says that while Wagamama’s like-for-like sales are likely to flatter for a while yet, the cost of labour inflation and broadly flat lfls in the rest of the company leaves the brand with little room to slow. He also asks whether it is time for companies like TRG to break out their in-store and delivery revenues and lfl sales.

  • IMG_9159

    Second coming


    Taco Bell may be a well-known brand by name, but it’s only been in the past five years that it has made its mark on the streets of Britain. Georgi Gyton meets with general manager for Europe, Jorge Torres to discuss why the brand has an advantage over other operators and how social media is enabling is to tap into its target fan base.

  • GettyImages-177853320

    Disrupting the monthly pay cycle


    With increasing pressure to retain staff, operators are seeking out innovative new ways to meet the demands of an evolving workforce. MCA’s Finn Scott-Delany looks at how employer demand and emerging technology is opening the door for flexible income.

  • Burgers

    Burger battleground in Covent Garden


    MCA market insight director Steve Gotham examines the fierce competition for the patty pound in one of London’s busiest markets and asks whether Covent Garden can be viewed as a microcosm of the wider market.

  • Andy Hornby

    Analysts corner: TRG


    Analysts at Shore Capital and Goodbody give their views on the appointment of Andy Hornby as the new chief executive of The Restaurant Group.

  • Itsu gyoza

    Heating up: Itsu’s growing hot food sales


    The grab-and-go chain’s group marketing director speaks to MCA’s sister title Food Spark about how past successes are informing future menu development.

  • Chloe Combi

    Q&A to Z


    In the first of a new series of columns, Generation Z expert, Chloe Combi, answers questions posed by MCA readers about how to best connect with young consumers. In her first article, Chloe discusses Gen Z’s attitudes towards promotions, co-working spaces and transgender toilets.

  • X-9024

    Simple Simmons


    Lonsdale-backed bar group Simmons has spent the past 12 months getting its house in order and is now ready to kick off the next stage of its growth plan. Georgi Gyton spoke to chief executive Nick Campbell about its journey since entering the world of private equity and why keeping it simple doesn’t have to mean boring.

  • Karen Turton

    Soft skills development is vital for multi-unit managers


    Promoting a general manager to one with multi-unit responsibilities is not always as straight forward a process as operators may think, if the employee is to perform at their best. Former Turtle Bay operations director and founder of Purple Story, a people-focused consultancy, Karen Turton discusses why soft skills are so important in the experience economy.

  • Menu pricing analysis - December 2016

    NPS – A taster menu of brand winners, losers and risers


    MCA market insight director Steve Gotham gives an overview of the eating out sector through the prism of Net Promoter Scores, revealing the brands who are truly winning with customers and those still in need of improvement.

  • Tronc guidance

    Wallet winners have the Woo Factor


    Fierce competition in the eating out market coupled with the increasing promiscuity of consumers has meant that operators are having to fight harder than ever to make their offer standout. MCA market insight director, Steve Gotham, examines which brands have proved most effective at wooing hard-to-get customers.

  • Nando's interior

    Mark out of 10: People Power gets you a free Nando’s


    When Nando’s decided to remind its customers about cashing in their loyalty points, it went big. Its stunt of erecting billboard-sized tear-down loyalty cards won it publicity across the media mix. In his latest MCA column, Mark McCulloch – the brand and marketing guru behind Supersonic Inc – looks at how Nando’s hit the PR jackpot.

  • Handshake

    Coronation street


    For any company succession planning is an absolute priority but for founder-led businesses it can present particular challenges. How can you ever replace a founder and how should they be involved in the process? MCA editor James Wallin talks to recruitment experts to get their view on the pitfalls of managing succession. They discuss what the sector can learn from examples such as Loungers as well as examining a high-profile internal promotion yesterday, in James Spragg’s succession to chief executive at Casual Dining Group.

  • Island Poke

    Island Poke: 'We are really trying to change the landscape of grab and go'


    Poke has long been considered one to watch, though had yet to make in-roads in the UK – until recently. Leading the charge and looking to redefine lunchtime is Island Poke, whose founder James Gould-Porter speaks to Finn Scott-Delany about establishing the Hawaiian speciality as a new genre of food in London.

  • RROTY Evolution award Caravan

    Caravan: ‘Pressures on the sector are forcing everyone to look at new formats’


    Almost nine years since the Caravan team opened their first restaurant at Exmouth Market, they are still winning awards for their concept, collecting the Retailers’ Retailer Evolution Award last month. Co-founder Miles Kirby spoke to MCA’s sister title, Food Spark, about the brand’s constant thirst for innovation.