All Innovation & Trends articles – Page 19
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Analysis & InsightAre drinks the way to Gen Z diners’ hearts?
The surge in popularity of drinks such as matcha and bubble tea among younger consumers has led QSR brands to give their beverage offers a glow up. Is it enough to entice them into their venues?
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InterviewsPopeyes: ‘The kiosk experience is entirely different’
Building its own kiosk software platform has given the QSR brand the flexibility to adapt to consumer behaviour, and has resulted in a noticeable uplift in average spend, CTO David Carey’s tells MCA about the recently completed roll out
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NewsNoble Inns to launch French bistro concept
The London-based gastropub group will open Bistro Sablé on the site that it previously operated as The Smokehouse in Islington
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Analysis & InsightIndependent thinkers: how hospitality is harnessing the power of agentic AI
The rise of autonomous artificial intelligence is giving hospitality businesses the opportunity to bolster training, improve order systems and, perhaps ironically, place more emphasis on the human experience
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InterviewsSandwich Sandwich: ‘Grab and go is the future of the business’
Founder Nick Kleiner tells MCA the brand will open its first grab and go location focusing on pre-made sandwiches in London in the coming months and is also scoping out further international opportunities
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NewsThe spud wars: SpudBros fire off legal letter to potato pretenders
Newly launched Portsmouth operator The Spud Father has accused SpudBros of placing ‘stress and worry’ on the business after being threatened with legal action over its name
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InterviewsStar Pubs: ‘We didn’t want training to be a one-off exercise’
Speaking at MCA’s recent Innovation Conference, Star Pubs’ head of licensee training and development, Tracy Bickerdike, said the group is striving for continual learning for its Just Add Talent operators
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InterviewsNory: ‘We will never look back when it comes to AI’
AI will ultimately be ingrained in every facet of our professional and personal lives much like the transformative nature of internet, co-founder and CEO Conor Sheridan told MCA’s Innovation Conference
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InterviewsSides: ‘We want to be the largest UK-founded chicken brand’
The fried chicken brand has unveiled a major revamp of its menu that will fuel a rapid period of growth across the UK and beyond
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OpinionNo longer cheap as chips – QSR embraces the £5 meal deal
Amid a clamour for customers, more and more QSR operators are introducing their own meal deals all pitched around the same price point in a hopeful bid to demonstrate value
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Analysis & InsightInvestors still see sustainability as ‘a key element of the sector’
According to Burger King UK CFO Tim Doubleday, running a responsible business and having a strong sustainability agenda are “massively linked together”
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Analysis & Insight‘Definite disconnects’ between consumers and businesses over environment
Data show that operators do not see sustainability being as important for driving reputation as consumers do, UKHospitality’s Sustainability Seminar heard
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NewsMcDonald’s trials ‘smoother’ order ahead app feature
The new feature uses geofencing technology to alert the restaurant when the user is three minutes away, meaning their order will be available to pick up on arrival
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NewsGreene King boss: Cafés and delivery apps are ‘taking away leisure time from the pub’
Nick Mackenzie has said that pubs across the UK are having to adapt to bring in a generation of Brits who drink less and less often
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Analysis & Insight‘There’s such appetite for innovation’ – hospitality leaders on new formats, tech opportunities and food development
Leaders from some of the UK hospitality sector’s biggest groups, including Wingstop, Leon, German Doner Kebab, Moto Hospitality and Franco Manca gathered for a roundtable ahead of MCA’s Innovation Conference last week to discuss how they are evolving their businesses for the future
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NewsGail’s: ‘We’re at the point of growing up the business’
Gail’s MD Nick Ayerst told MCA’s Innovation Conference that the rapidly expanding bakery chain is looking to grow its estate from 180 to 300 sites
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NewsPopeyes UK: ‘We wanted to do innovation our own way’
Changes introduced by Popeyes UK included new uniforms and store designs, as well as changes to the music played in the restaurants
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NewsPizzaExpress’ equity markets in Hong Kong and UAE are ’outposts of innovation’
PizzaExpress CEO Paula MacKenzie has said the launch of the casual dining group’s Pod concept in the UK last year followed the development of smaller footprint locations in Hong Kong
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Analysis & InsightFirst party vs third party: the changing face of delivery in the UK
As delivery proves to be an ever more crucial revenue stream across all segments of the hospitality sector, questions over whether to adopt a first or third party-focused approach dominate
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Event NewsMCA launches all-new Innovation Conference
The Innovation Conference 2025 will debut on 9 October at London’s Ham Yard Hotel, leading operators and innovators to explore the real-world impact of innovation across food, drink, digital and operations