All Hostech articles
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NewsBKUK: ‘We are focused on delivering the next phase of Your Burger King’
Burger King UK’s director of digital Tim Love discussed the brand’s achievements with its loyalty scheme and what its evolution will look like at MCA’s recent Hostech conference
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Analysis & Insight
Uber Eats: Consumers ordering more frequently
UK general manager Matthew Price said the brand’s subscription loyalty service Uber One was creating a stickier customer with larger basket sizes
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Interviews
Slerp: ‘Three out of 10 customers drive revenue for coffee shops’
WatchHouse, Crosstown and 200 Degrees told MCA’s Hostech how coffee shops can become more digitally led to drive loyalty and visits
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News
BAO: ‘Our app is a digital version of our universe’
The Taiwanese restaurant group is hoping to close the data loop in its business with its new app which is designed to gamify the loyalty experience, delegates at Hostech heard.
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Interviews
BrewDog: ‘Flexible working gives us the ability to react quickly’
App-driven, flexible working has benefited employees as well as businesses in plugging labour gaps, MCA’s Hostech conference heard
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News
Boparan: ‘We are looking at new ways to use robots’
The restaurant group currently has robots on trial at two Slim Chickens but is looking at ways it could expand their use to other sites and to carry out a wider range of tasks, Hostech delegates heard
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News
In pictures: MCA’s Hostech conference 2023
Highlights included presentations from Itsu’s chief customer officer Neil Miller, Burger King’s director of digital Tim Love and Gail’s head of e-commerce Rosie Hill.
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News
Chopstix: ‘Our app is driving up spend and visit frequency’
Introduced last summer, the Asian QSR brand has seen its app drive customer spend up by around £1 per transaction, marketing director Rob Burns told Hostech.
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Analysis & Insight
How Itsu overhauled its customer experience with kiosks
Chief customer officer Neil Miller describes the “goddamn painful” experience of installing 600 self-ordering kiosks across the brand’s 88-strong estate in nine months
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Interviews
Hop Vietnamese: ‘New model means we can hit accelerator on growth’
An increasing desire for personalised dishes was a huge driver of the overhaul of its model, founder Paul Hopper told Hostech
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News
Gail’s: ‘We underwent a quiet tech revolution’
The business has undergone a “seismic shift” over the past 18 months, launching home delivery and click and collect, going multi-aggregator on delivery, and relaunching a catering service and loyalty scheme, MCA’s Hostech conference heard
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News
One week to go until Hostech 2023
The tech and digital conference features contributions from Itsu, BrewDog, Burger King, Gail’s Bakery, Crosstown Doughnuts, Chopstix, Boparan and BAO
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Events
MCA’s Hostech Conference to return on 8 February
The event will be held at London’s Ham Yard Hotel, with exclusive insight sessions from speakers representing Burger King, Bao, Chopstix, and WatchHouse Coffee
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News
Finding a balance between digitisation and personalisation
MCA brought together a variety of operators at its recent Hostech conference to understand the sector’s progress in its digital journey
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News
Butchies: ‘Delivery has been huge for us’
The buttermilk fried chicken concept has used delivery-only kitchens to expand across London, founder Garrett FitzGerald told MCA’s Hostech conference
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News
Pret reveals next stage of Pret Perks
With a major marketing campaign planned, the scheme will introduce more enhanced personalisation, targeted promotion to add and retain subscribers, and deeper alignment with Pret’s brand values, MCA’s Hostech heard.
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News
Reef Technology: ‘We want people who are top of their game’
The virtual kitchen operator has launched hundreds of locations with YouTube influencers such as Sidemen and MrBeast, Hostech heard
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Analysis & Insight
Fridays: ‘We use data to remove friction’
The removal of transactional aspects of employees’ jobs enables them to focus on enhancing the overall guest experience, CTO Erica Livermore told Hostech
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Analysis & Insight
Corbin & King: ‘Our data journey was not joined up’
The London-based restaurant group has been working to ensure that what guests experience from its digital communications matches the personalised experience on the floor
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News
In pictures: MCA’s Hostech conference 2022
Itsu’s chief customer officer Neil Miller, Pret’s chief global digital officer Sarah Venning and KFC’s chief technology officer Jatin Chandwani presented at the conference
