All Hostech articles
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InterviewsSlerp: ‘White label will dominate in the long term’
White label delivery solutions have grown in “leaps and bounds” over the past few years, chief commercial officer Zal Dordi told MCA’s Hostech
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InterviewsHow JKS is unlocking growth through the digital guest journey
The group delves into strategic integration of its reservation platform with the guest digital experience, and how this is improving operational efficiency and driving revenue growth
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InterviewsBurger King: ‘It’s not just about throwing tech at customers’
The business is building a consistent digital strategy that works across its diverse estate, Tim Love, BKUK director of digital, told MCA’s Hostech
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Analysis & InsightPizza Pilgrims: ‘It’s about delivering our vision with tech as the driver’
Finance director Sophie Gilchriest discussed the pizzeria group’s in-house business intelligence system at MCA’s Hostech, telling delegates how it leans into AI and drives happier teams
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InterviewsCaravan: ‘Our database is the biggest digital tool’
The group is attracting consumers to the coffee side of the business through targeted communications, Jess Wright, marketing & sales director for Caravan Coffee Roasters, told MCA’s Hostech
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InterviewsThe restaurant experience will be ‘difficult for AI to replace’
Tech entrepreneur, author and futurist Tom Weaver says the restaurant industry’s service element is hard to replace, with high potential for optimising data collection through AI
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InterviewsGail’s: Building craft at scale has forced ingenuity
Gail’s head of e-commerce, Rosie Hill explores how the bakery brand identifies as a “craft” business whilst also making room for innovation and technology, as it continues to grow at scale.
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InterviewsHow Stonegate is adopting a retailer’s mindset with its MiXR network
The pub company has ambitions to create the “UK’s biggest retail media network” harnessing data from its new loyalty app, and 4,500 digital screens across its estate, to create targetable audiences and deliver revenue from advertising impressions.
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InterviewsM&B: ‘Our strategy is to appeal to different parts of the market’
Mitchells & Butlers has adopted a brand-specific approach to its digital evolution, Richard Whitehouse, director of digital product and transformation, told MCA’s Hostech
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InterviewsRed Engine refocuses on the bar to drive dwell time
Adapting brand messaging to foreground its bar element has increased dwell time by around 30 minutes, at the Flight Club and Electric Shuffle operator, marketing director Juliette Keyte told MCA’s Hostech conference
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NewsF1 Arcade: ‘The potential of AI is legitimately exciting’
The competitive socialising concept is trialling the use of artificial intelligence across departments, exploring how it can enhance productivity, operational intelligence, and consumer engagement
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Analysis & InsightDigital evolution drives growth for The Ivy
Group chief technology officer Jon Davis tells MCA’s Hostech conference how members of its Ivy Premier Rewards loyalty scheme are spending £4 more per head, with a 1.6% increase in visits
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InterviewsCreams: ‘AI has been a boon’
Speaking at MCA’s Hostech conference, CMO Simran Sablok discussed how the move into AI has helped boost productivity and speed in terms of copywriting and CRM
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InterviewsPizzaExpress pushing loyalty across all touchpoints
The omnichannel pizza brand is harnessing its PizzaExpress Club app to better understand consumer habits, improve advocacy, and drive frequency and spend, digital and loyalty director Arslan Sharif told delegates at MCA’s Hostech conference yesterday
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NewsThe Ivy, Stonegate, Azzurri Group, Pizza Express and Gail’s sign up for Hostech
The digital technology-focused conference features keynote presentations from leaders on the latest innovations across the sector – find out more here
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NewsBKUK: ‘We are focused on delivering the next phase of Your Burger King’
Burger King UK’s director of digital Tim Love discussed the brand’s achievements with its loyalty scheme and what its evolution will look like at MCA’s recent Hostech conference
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Analysis & InsightUber Eats: Consumers ordering more frequently
UK general manager Matthew Price said the brand’s subscription loyalty service Uber One was creating a stickier customer with larger basket sizes
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InterviewsSlerp: ‘Three out of 10 customers drive revenue for coffee shops’
WatchHouse, Crosstown and 200 Degrees told MCA’s Hostech how coffee shops can become more digitally led to drive loyalty and visits
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NewsBAO: ‘Our app is a digital version of our universe’
The Taiwanese restaurant group is hoping to close the data loop in its business with its new app which is designed to gamify the loyalty experience, delegates at Hostech heard.
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InterviewsBrewDog: ‘Flexible working gives us the ability to react quickly’
App-driven, flexible working has benefited employees as well as businesses in plugging labour gaps, MCA’s Hostech conference heard