All Cote articles – Page 3
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NewsHow can tech ease the customer journey?
Greggs, Leon and Wagamama are just the latest to join the self-ordering revolution, with the latter’s new grab and go concept Mamago one of the most hotly discussed openings of last year. To share their early exeperiences and more, MCA brought together marketing, IT and digital leaders from across the sector to consider how new technology can help, and sometimes hinder, the customer experience
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NewsGotham’s Christmas-ish Quiz!
It’s the week before Christmas and I hope many thresholds are being crossed, multiple tipples downed and that tills are ringing out! For my part, I have been thinking about what sort of Christmas present to get lucky readers – I have been racking my mind and the best I can do is the joy of a quiz!
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NewsThe Highs and Lows of Promotions
In recent weeks I have looked into various elements of economising behaviour by consumers, including targeting low prices and more spending at weekends as opposed to weekdays, today’s focus is on the widely prevalent, yet potentially damaging, practice of promotional activity. Key questions asked include whether its usage is rising, who’s buying into the offers the most and what are the most popular promotion types. The core focus area is the key dinner day-part within the chain restaurant sector and the source of answers is MCA’s consumer tracking service, the Eating Out Panel.
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Analysis & InsightFocus on: French casual dining chains
For a country associated with such a long established and fine cuisine tradition, it might be considered a little surprising that French food does not have a stronger restaurant chain presence in the UK, but perhaps the two elements of individual flair and multi-site brand consistency are indeed, polemically opposed.
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Analysis & InsightFranco Manca scores UK’s favourite dish
Franco Manca’s chorizo & mozzarella pizza has been named the UK’s most popular menu item by ratings app TopDish.
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OpinionChucs: bringing a slice of the Amalfi coast to West London
Chucs chairman Graziano Arricale knows a thing or two about working for captains of British business.
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OpinionMosaic: A picture of health
Having reached close to 30 sites over the past four years, Georgi Gyton met with the joint chief executives of Mosaic Pub & Dining to find out more about the pub operator’s growth so far and what the future holds.
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NewsCarluccio’s sees 35% lfls growth at Fresca sites
Carluccio’s has seen a 35% upswing in like for like sales at restaurants that have undergone its ‘fresca’ transformation programme, CEO Mark Jones has told MCA’s Restaurant Conference.
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NewsWingstop announces second site
Wingstop, the global wing concept, has announced its second UK site will open in Dalston Kingsland High Street.
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NewsIndico heading for The Mailbox
Indian street food concept Indico has secured a unit at The Mailbox in Birmingham, its second iteration from multiple operator Faheem Badur.
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OpinionShored up: Franco Manca bounces back
Italian casual dining is still dangerously overexposed, but Franco Manca has bucked the trend of consolidation and CVAs with its razor-sharp focus on food, service and value. After posting a year of growth and promising a new expansion drive, MCA’s Finn Scott-Delany speaks to Fulham Shore chairman David Page.
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Analysis & InsightCleanliness next to goodliness?
Following reports by the BBC last month that food delivery platforms are undermining public trust by listing operators with poor hygiene ratings, MCA insight director Steve Gotham takes a look at the latest MCA Eating Out Panel data to find out how consumers view the cleanliness of their eating out experiences.
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Analysis & InsightEvolving before our eyes
The pace of change is speeding up and nowhere is this clearer than in the UK’s eating and drinking-out sector. Over the last five years, AlixPartners and CGA’s Market Growth Monitor has tracked some seismic changes across the industry – from the drinks-led renaissance to the burgeoning impact of delivery. There’s not been a dull moment, say AlixPartners’ Graeme Smith and Craig Rachel.
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Analysis & InsightWine glass half empty?
MCA market insight director Steve Gotham discusses why wine is losing out to other alcohol categories and suggests that lack of innovation may be to blame.
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OpinionNorthern soul
Liverpool has a hot new destination for eating out with the opening of Duke Street Food & Drink Market this week in a 100-year-old refurbished warehouse.
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Analysis & InsightThe not so fantastic Foxlow
Following the demise of Hawksmoor’s secondary brand, MCA director Steve Gotham looks at the sensitivty of spend per head, and how value for money perceptions critically vary at different price points
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Analysis & InsightNPS – A taster menu of brand winners, losers and risers
MCA market insight director Steve Gotham gives an overview of the eating out sector through the prism of Net Promoter Scores, revealing the brands who are truly winning with customers and those still in need of improvement.
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OpinionGotham’s Easter quiz
With the Easter bank holiday weekend almost upon us, MCA’s market insight director Steve Gotham offers up a bit of a light-hearted break from the norm with a test of your knowledge of the eating and drinking out market.
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NewsRunners and riders highlight health of sector
What sets the companies riding high in the AlixPartners Growth Company Index apart from their peers and able to continue to perform in the face of unprecedented headwinds? Graeme Smith and Craig Rachel take a closer look at the what this year’s list tells us about wider trends in the sector.
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Analysis & InsightGender pay gap reporting: Has progress been made?
With the deadline now passed for operators to report their gender pay data for the second year running, MCA takes a look at the numbers from last year to see how they compare.