All TGI Friday’s UK articles – Page 8
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Analysis & InsightFilter out the ‘fake news’
Gauging customer satisfaction has never been easier – just check social media. However, getting that feedback in time to diffuse any potential problems, remains a key challenge for operators. Gary Goodman explores how Net Promoter Scores can be mined and fake news avoided online
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Analysis & Insight
Jones goes back to the coalface
TPG Capital has returned to a trusted lieutenant, and one of the most impressive operators in the UK’s hospitality sector over the last 25 years, in a bid to move Prezzo forward. But why has Karen Jones decided this was the right time and opportunity to get back to the shop floor and how long will she need to be there, asks Mark Wingett
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OpinionEvolution in the food chain
The next 12 months is going to be a key period for the Quilvest-backed, burrito and taco concept Tortilla. Mark Wingett sits down with founder Brandon Stephens and managing director Richard Morris to talk about the year ahead – just don’t mention black beans
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NewsTGI’s facing strike over tips policy
TGI Friday’s is facing the first strike over tips in the UK
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News
ResDiary software sold to AccorHotels
Global investment bank GCA Altium has advised ResDiary, a provider of online restaurant reservation software, on its sale to French-listed global hospitality group AccorHotels.
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Analysis & InsightBrand building in adversity
A number of high-profile restaurant brands are currently in the limelight for their economic woes. But how much of their difficulties can be traced back to the strength or otherwise of the brand, and what can be done to rescue it once it has been damaged? Ian Dunstall shares his thoughts
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NewsPrezzo appoints chief commercial officer
Prezzo has appointed Darrell Wade, formerly of TGI Fridays UK, as its new chief commercial officer.
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NewsWagamama & TGIs flagged up on minimum wage
Wagamama and TGI Fridays are among the latest companies named and shamed by the Government for failing to pay the legal minimum wage.
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News
Hollywood Bowl diner rollout near completion
Hollywood Bowl Group is set to complete the rollout of its Hollywood Diner menu across its estate by the end of this financial year.
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NewsTGI Fridays reviews options
Electra Partners, the private equity backers of TGI Fridays UK, has appointed advisers to review its options for the group
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Analysis & InsightThe new normal
After a tumultuous year across the eating and drinking-out sector, 2018 is likely to represent the establishment of a ‘new normal’ in terms of trading conditions. AlixPartners managing director Graeme Smith talks to James Wallin about the likely winners and losers of this new era
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News
Discounting predicted to remain at elevated levels
The level of discounting in the eating and drinking-out sector hit epic proportions last year and shows no sign of abating as we head into 2018, according to industry experts.
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Analysis & InsightTake a bow leading operators
MCA director of insight Steve Gotham, takes a look at which brands stood out in 2017 to an increasingly demanding and promiscuous consumer base
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NewsTGI Fridays: “We haven’t slowed down at all”
Karen Forrester, chief executive of TGI Fridays, has no plans to slow down expansion as the group targets another seven sites this year.
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NewsForrester: “Something has to give on discounts”
TGI Fridays chief executive Karen Forrester has said “something has to give” on the plethora of discounts being offered across the sector.
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News
Dowell steps down as Krispy Kreme UK CEO
Mike Dowell has stepped down as chief executive of Krispy Kreme UK, the British subsidiary of the US doughnut and coffee brand, after four and a half years with the business. Dowell joined the company in June 2013 and was credited with presiding over revenue and profit growth leading up ...
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Analysis & InsightAutumn / winter menu prices up 3.4%
Menu prices for same-line dishes rose 3.4% year-on-year, initial data from the MCA Menu Tracker has shown.
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News
Westminster launches Best Bar None scheme
Westminster City Council has launched its own Best Bar None scheme.
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NewsGBK and Let’s Sushi set for Meadowhall
GBK and local operator Let’s Sushi are to join the line-up at the Oasis Dining Quarter in Sheffield’s Meadowhall scheme
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News
Chain restaurants still failing to serve healthy children’s meals
Children’s menus at some of the UK’s leading restaurant and pub chains are still dominated by super-sized calorific puddings and unlimited refills of unhealthy sugary drinks – undermining efforts to tackle the obesity crisis, according to a new report.