All MCA Insight articles in September 2012 – Page 7
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News
Customer satisfaction on the rise
Customer satisfaction with restaurants in the United Kingdom is on an upswing, with limited-service restaurants achieving an all-time high score for customer satisfaction, with 76 points out of 100 during the second quarter of the year, according to the latest National Customer Satisfaction Index (NCSI).The report found that full-service restaurants’ ...
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News
Food-on-the-go driving eating-out market
Quality food-on-the-go has become the key growth area in the UK’s eating out market with concepts consistently emerging in transport hubs and shopping centres as well as high streets locations, as consumers increasingly eat when they want, where they want, according to leading foodservice consultancy HorizonsThe group’s the latest Ones ...