All People articles
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Analysis & InsightMajority of hospitality employees blame high staff turnover on unfairness and exclusion at work
Half of the respondents to Be Inclusive Hospitality’s latest survey also said their employers showed little or no meaningful action on the issue
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NewsJW Lees makes board appointments
The Manchester family brewer and pub operator has promoted Lee Reeves and Gary Stafford to its management board following a record year for the brewer and pub operator
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NewsDiageo appoints new CFO
Joanne Wilson, currently CFO at WPP plc, will join Diageo’s board and executive committee some time in 2027, replacing Nik Jhangiani.
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NewsKnoops CEO and property director step down
Investor and global CEO William Gordon-Harris has stepped down as chief executive of the premium hot chocolate café and retailer, with chief operating officer Jo Brett and CFO Martin Long to lead the business.
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NewsCooks Coffee appoints new group marketing director
Louise Buet joins from Tim Hortons UK, with the newly created non-board role reflected the increasing scale of Cook’s coffee shop franchise Esquires.
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NewsThe Wolseley Hospitality Group appoints marketing director
Claire Gibson, formerly of the Dorchester Collection and Marriott International, replaces Louise Philip who stepped down in May
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Analysis & InsightInappropriate and unacceptable behaviour still commonplace in hospitality
More than half of hospitality workers polled in a new survey have experienced inappropriate, unsafe or unacceptable behaviour within the past year, according to independent hospitality standard VERiFAIR.
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NewsDiageo drops responsible drinking and diversity targets from execs’ bonus
Under the new policy, CEO Sir Dave Lewis and his fellow executives will have their long-term rewards tied entirely to financial performance, rather than environmental, social and governance targets
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NewsPunch announces additions to L&T leadership team
Henry Fairbanks joins the business next month, from Chestnut Group, as innovations operations director, while Sarah Edmunds has been promoted to operations director for the Midlands.
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Analysis & InsightCould new NEET figures be start of downward trend?
The number of young people not in education, employment or training fell by 30,000 in the last quarter, but with the figures still up year-on-year trade bodies call on the government to cut the cost of employment
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NewsBBPA warns of the potential cost of guaranteed hours
The proposed introduction of the right to guaranteed hours, for those on zero- and low-hours contracts undermine growth in the sector and the flexible arrangements many workers value, it said.
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NewsThe Nero Group appoints new CFO
Morten Schott Knudsen has joined the Caffè Nero UK and Coffee#1 operator as it continues to expand globally
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NewsPublic House Group appoints MD
Oliver Clifford previously held roles at TOCA Social, the competitive socialising football concept, and Soho House
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NewsWahaca appoints new head of people
Tom Mercer was formerly people director UK at crazy golf concept Swingers, having left the business in April this year.
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NewsPret appoints new international president
Anita McDonnell, who joins from her role as Taco Bell’s MD for Asia Pacific and the Middle East, will lead Pret’s business across Europe, Asia and Africa
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NewsWhitbread appoints new non-executive director
Mark Allan, CEO at Land Securities Group, begins his role on 1 October 2026 and will also join the audit committee and nomination committee.
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NewsJulio Santoyo steps down as Leon MD after two months
Santoyo left his role as director of UK operations at Pret to join Leon in May 2025, but has stepped down after less than two months
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NewsBrewDog appoints new director of bars
Former director at London restaurant and pub group Soltaire, Gemma Hampton-Stone will lead the Tilray Brands-owned business’ bars in the UK and Europe
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InterviewsMcDonald’s CEO: ‘Franchisees are gatekeepers of the culture I want’
Lauren Schultz believes the business acted “as swiftly and robustly” as it could in terms of the training it rolled out following allegations of sexual harassment, racism and bullying in its restaurants
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NewsWithdrawal of revised tipping code leaves hospitality ‘in limbo’
UKHospitality says the revised code, expected to come into effect this October, has been withdrawn by government with no explanation and is calling for urgent clarity on its status and implementation