All People articles
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Analysis & InsightImpact of Deliveroo’s union deal called into question
Following the announcement of the “historic union recognition deal” between Deliveroo and GMB, MCA asks what the real impact might be of the move by Deliveroo and its implications for the wider courier model
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Analysis & Insight
Hospitality workers clocking up more hours
The post-pandemic weekly average varied across the sector with employees in wet-led businesses working an average of 23 hours compared to +40 hours in fine dining establishments
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Analysis & Insight
Worrying levels of racism experienced in hospitality
More than third of black and mixed ethnicity said they had experienced or witnessed racism in their current place of work, according to Be Inclusive Hospitality’s latest report
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News
Cat Rock urges votes against Just Eat board
Alex Captain, founder and managing partner at the activist investor, said JET shareholders had been “punished” by a -75% stock price decline in less than two years
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Analysis & Insight
Recruitment: ‘You have to go the extra mile’
With EU workers having left the UK hospitality sector and Brits failing to fill the gaps, MCA asks operators how they are mitigating the challenges around recruitment
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News
Operators boost benefits amid staff shortages
Higher wages, free birthday prosecco, and gym discounts are being offered to prospective staff in the hope of filling vacancies
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Opinion
Peter Martin: ‘Engagement has never been more vital’
Churn hurts our brands, it demoralises employees, and it’s expensive, so isn’t it time to start listening to what our teams are telling us, asks Peter Martin
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News
Hospitality staff under increasing pressure
Job satisfaction rates among front line-line hospitality workers has fallen as staff feel under increasing pressure, according to a new survey by employee experience platform Harri and CGA.
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Weekend Press
JustEat couriers’ strike hits rush for lunch
In a city with a long history of industrial action, gig workers are staging a very modern dispute over their pay, reports The Sunday Times
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Interviews
Hero Award: ‘Nik Lowery was a tower of strength’
In the latest in a series profiling nominees for MCA’s Hero Award at the Retailers’ Retailer Awards, we speak to Arc Inspirations CEO Martin Wolstencroft about his property director Nik Lowery
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Analysis & Insight
Staff numbers heading in right direction
The number of people working in hospitality in December 2021 was the highest it has been since the summer of 2020, figures from Fourth reveal
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Opinion
Building a fair and inclusive sector
The way forward lies in supporting the development of talent already within the sector, which will in turn attract more diverse talent to it, suggests Lorraine Copes, founder of Be Inclusive Hospitality
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Longreads
Boiling point: How the pandemic inflamed the sector’s mental health challenges
When an entire workforce is under intense stress, acknowledgement of vulnerability must come from the top, Helen Gilbert reports
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News
Businesses on ‘a knife edge’ as numbers self-isolating rise
Absences by staff in self-isolation have been rocketing in recent weeks with operators losing tens of thousands of pounds in revenue.
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Opinion
Recruitment: ‘There are spoils for the brave'
The funnel by which candidates are viewed may have got smaller, but smart operators know great people are key to success, writes Daniel Cornwell, managing director, SPE Resourcing
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Interviews
Fulham Shore: ‘20% pay rise made a massive difference’
The business, which operates Franco Manca and The Real Greek restaurants, had “a big issue” with recruitment over the summer months, but an uplift in pay has seen the problem largely disappear, chairman David Page told MCA.
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Analysis & Insight
Hourly pay rates climb steadily
Data from Fourth shows back-of-house pay for over 23s in pubs has almost hit the £10 an hour mark, up 72p in a year
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Interviews
San Carlo rues missed opportunities
Following the launch of Isola near Bond Street, MD Marcello Distefano tells MCA San Carlo has turned down good opportunities over fears of over-stretching staff
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Analysis & Insight
Proportion of EU workers continues to decrease
The proportion of hospitality staff from the European Union (EU) has continued to decrease, with British workers filling more roles than ever, according to the latest data from software provider Fourth.
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Opinion
How hospitality can tackle its image problem
Recruitment has been a key challenge for hospitality businesses over the course of the pandemic, and as furlough comes to an end and restrictions ease to something close to normal, there will be challenges ahead as competition for staff heats up in the run up to Christmas and New Year.
