All Itsu articles
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NewsScoffs Group reports substantial increase in EBITDA
Costa Coffee’s largest UK franchisee has reported adjusted EBITDA of £4.1m for FY24 – up 92%, with the opening of its first franchise Itsu location marking a “significant milestone” in its diversification strategy
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InterviewsSteady growth ahead for itsu
CEO Clive Schlee and CFO Greg Thorp speak to MCA as the retail and grocery group gears up for another record year, with revenue set to surpass £200m in 2025
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NewsItsu appoints new marketing director
Annabel Mackie has joined the business from her role as managing director at creative agency Five by Five Global, having previously held senior positions at M&C Saatchi London
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NewsOpenings of the week
MCA rounds up this week’s biggest openings stories, including Vagabond Wines, Mouse Tail Coffee, HBR, and more
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Newsitsu ‘embraced technology too quickly’
Founder Julian Metcalfe said the brand would add more staffed tills back into stores, after rolling out 600 kiosks in six months
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Weekend PressItsu vs Pret: sushi chain takes aim at sandwich shop in lunch break battle
Julian Metcalfe, founder of both brands, believes Asian food challenger will soon be bigger than the UK high street staple, he tells the Financial Times
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NewsOpenings of the week
MCA rounds up this week’s biggest openings stories, including itsu, Bancone and German Doner Kebab
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NewsUncertain future for itsu franchise stores
Itsu is pressing for “the best possible outcome” for staff caught up in the pre-pack administration sale of franchise group Heart with Smart
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Newsitsu appoints former Pret CFO to board
Adam Jones joins the healthy Asian brand as a non-executive director, where he reunites with Pret co-founder Julian Metcalfe and former CEO Clive Schlee
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NewsJulian Metcalfe on mitigating labour cost inflation
The itsu founder told the Daily Mail the brand will continue relying on technology to ensure its offer remains affordable, as it looks to open “thousands” of stores
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Analysis & InsightHow retail ranges became an essential part of a restaurant group’s toolkit
As more casual dining chains launch products into supermarkets, Simon Brooke explores the strategic logic behind adopting an omnichannel strategy, what premium consumers place on such branded products – and whether there is a risk of cannibalising dine-in trade
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Newsitsu secures partnership with Emirates Stadium
The health-focused Asian-inspired brand has signed a deal with catering business Delaware North, which will see it deliver its sushi to the hospitality boxes at Arsenal’s football ground
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Analysis & Insightitsu: ‘Revenue through our app is up 200% this year’
By tweaking the loyalty mechanic to make it more engaging to customers, the healthy Asian brand has seen a huge uplift in transactions via its app, chief customer officer Neil Miller told MCA’s Hostech conference
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NewsItsu launches sushi meal deal with Tesco
Developing the range has taken several years, with “so many challenges in terms of quality” to overcome, according to grocery MD Claudia Santagada
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NewsClive Schlee to take helm at itsu
Schlee, former CEO of Pret a Manger, replaces Jason Cotta, who will leave itsu to take up another position later this year
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NewsItsu to share digital progress at Hostech Conference
MCA is delighted to welcome back itsu’s chief customer officer Neil Miller, who will update delegates on the brand’s transformation journey and development of its CRM, kiosks, loyalty and app
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Newsitsu: pipeline of big sites ‘reflects our confidence’
The healthy eating brand is increasingly bullish about opening prominent city centre sites, and is currently on-site in four or five, CFO Greg Thorp and CMO Neil Miller tell MCA
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NewsScoffs Group aims for 400
The Costa Coffee and itsu franchise business is looking to reach the target within five years, with a minimum of 20 stores a year planned
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NewsItsu looks to double estate
The Julian Metcalfe-led group is looking to strengthen its foothold in London, as well as grow its presence in new locations across the country with its ‘temple’ flagship stores
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NewsTom Sugarman swaps Wasabi for itsu
The former Wasabi managing director has left the sushi and bento brand for itsu, where he has joined as hospitality & development director