All Costa articles – Page 32
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NewsTragus makes senior management changes
Tragus has completed the re-organisation of its management team, with James Spragg set to return to the company as managing director of Café Rouge and Andrew Walker, the former managing director of Pret A Manger UK, appointed to the newly-created role of managing director of business development
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Analysis & Insight
Eating out brands named in customer service poll
Millie’s Cookies, Costa, Greggs, TGI Fridays, Dunkin’ Donuts, Nando’s, Krispy Kreme, Pizza Hut and Pizza Express have been named in Nunwood’s top 100 companies for customer experience in its 2014 analysis
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News
Irish coffee chain Insomnia eyes UK launch
Insomnia, the Irish coffee chain, plans to open its first site in the UK, the Irish Independent reports
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NewsCosta extends retail park presence
Costa Coffee has secured six new sites on retails parks owned by British Land
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NewsCosta trials next generation high street format
Costa is trialling a next generation high street format, which has a more “independent operator” feel, in two locations in the UK
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News
Salussolia: create a story for your products
Glendola Leisure managing director Alex Salussolia says operators must rise above the temptation to increase trade through offers and focus instead on ‘creating a story’ for their products
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News
Hospitality industry to create 6,000 jobs by year end
The British Hospitality Association, along with representatives from across the industry, has announced the creation of 6,000 new jobs for 16-24 year olds by the end of the year
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NewsRestaurants must innovate and adapt to improve satisfaction
Restaurants must innovate and adapt to improve falling customer satisfaction scores as revealed in the latest National Customer Satisfaction Index.
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NewsSustainable cafe accreditation scheme set to launch
Costa and the Sustainable Restaurant Association (SRA) are to launch a scheme that accredits cafes for their approach to sustainability
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Analysis & Insight
Diners happy to pay more for sustainability
Almost half of consumers will happily pay more when eating out at restaurants where there are clearly set out ethical practices, according to new research which found 46% of people will pay a premium
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NewsRollo raises Whitbread EPS forecast
Leading analyst Jamie Rollo has increased his earnings per share (EPS) forecast for Whitbread by 1-2% following “another strong trading update” on Tuesday
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Analysis & InsightQSR outperforms full-service restaurants on customer satisfaction
Quick-service restaurants are outperforming full-service restaurants in terms of customer satisfaction for the first time, according to the latest National Customer Satisfaction Index
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NewsCosta has "lots to do" to reach openings target
Costa has seen more closures than it expected this year which has left the task to reach 300 net new store openings this year more challenging, said Andy Harrison chief executive at Whitbread
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NewsEllis raises Whitbread TP
Leading analyst Wyn Ellis has increased his Target Price for Whitbread from £43 to £45 after its “very strong” trading update
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NewsWhitbread Q2 lfls grow 6.8%
Whitbread has maintained its like-for-like sales growth in its most recent trading period, with growth of 6.8% in the 11 weeks to 14 August, and said it “remains on track for another good year”
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NewsElectra Partners agrees £91m Original Bowling Co acquisition
Private equity group Electra Partners has reached an agreement to buy The Original Bowling Company (TOBC), the UK’s largest ten-pin bowling operator that owns the Hollywood Bowl brand, in a deal valued at £91m
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NewsGov’t holds talks on future of Responsibility Deal
The Government has held talks with leading food industry representatives in a bid to revive the Responsibility Deal
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OpinionAnalyse this: your shopping data
Retailers compile a lot of information from customers’ purchases. James England looks at how these statistics can add up to greater profits
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NewsCosta signs up for Simply Cups recycling initiative
Costa Coffee has signed up to the ‘Simply Cups’ paper cup recovery and recycling initiative
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Analysis & InsightYoung like it hot
Whether they’re concerned for their teeth or watching their waistlines, young people are turning off fizzy drinks and reaching for coffee