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All articles by Shwetali Sapte – Page 49
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NewsPizza Hut launches new app
The app will offer exclusive deals, recipes, and live order tracking among other benefits, and is part of the chain’s brand reset announced earlier this year
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Analysis & InsightHow Greene King is building a new legacy
In celebration of Black History Month, the pub company partnered with historian and curator Tony Fairweather to bring the social history of the Windrush Generation into its pubs. MCA visits the Greene Man in London’s Euston to find out more
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NewsChipotle could open ‘thousands’ more locations in Europe
Interim CEO Scott Boatwright reiterated that Western Europe is a ‘sizeable’ growth opportunity for the fast casual Mexican chain
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NewsCamerons Brewery secures new funding
The Hartlepool-based brewer and pub company has agreed a refinance and new funding package with Sandton Capital Partners and IGF
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NewsMinimum wage increase set to add £1.9bn to hospitality wage bill
Unsustainable increases will threaten jobs, future investment, and business viability, while contributing to price increases for customers, according to UKHospitality
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InterviewsHeartwood Collection on the future of loyalty
The Brasserie Blanc and pubs-with-rooms operator is working on an ’overt loyalty scheme that people can understand, follow, and feel motivated to use’, marketing director Caz Taylor told MCA’s Hostech
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InterviewsComptoir to refine loyalty proposition
The Comptoir Libanais and Shawa operator is ensuring its offering “has more touchpoints in guests’ lives,” marketing director Nicole Goodwin told MCA’s Hostech
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InterviewsHawksmoor on the success of its ‘journey to regular’ scheme
The ‘invisible’ approach to loyalty led to an immediate positive impact on NPS scores, repeat visits, and multi-surface usage, CMO Emma King told MCA’s Hostech
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NewsBeds and Bars announces management changes
Luke Knowles is to replace CEO Keith Knowles, who will step up to executive chairman as managing director Murray Roberts retires after three decades with the pub, bar, and hostel operator
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NewsCosta reaches £1.2bn revenue
The 2023 figure represented an increase of £105m (9%) from £1.1bn in 2022, with the coffee business continuing to invest in new stores, renewing existing sites, and proposition development
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NewsOpenings of the week
MCA rounds up this week’s biggest openings stories, featuring Shake Shack, King Pins, Jamie Oliver Group, Bun House Disco, and more
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NewsHouse of Lords report calls for ‘complete ban’ on junk food advertising
A 10-month inquiry has recommended measures such as taxes on junk food and a new law requiring large food companies to reduce the salt, sugar, and calories in their products
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NewsWimpy UK revenue drops 17%
The sharp drop was caused by a decline in footfall, along with economic uncertainty, parent company Famous Brands reported in its interim results
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NewsStonegate invests £1m into launching new beer hall concept
Rita’s Beerhall and Ballroom will open in Leeds city centre before Christmas, offering live music, entertainment, and all-day dancing seven days a week
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NewsKnoops designed to ‘scale in parallel’ across markets
CEO William Gordon-Harris reflected on Knoops’ fundraise on CrowdCube, which closed 480% above its £1m target and will support the chocolate specialist in establishing an international presence
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NewsDishoom’s Brian Trollip promoted to CEO
Having joined the group in 2010 and serving as MD since 2020, Trollip will now overlook all aspects of the business, with co-founders Shamil and Kavi Thakrar continuing in their roles
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Analysis & InsightTikTok: ‘When brands show up, it’s not advertising’
Brands should create content that entertains and adds value rather than disrupts the social media user experience, Rameez Al Aghbar, QSR lead at TikTok, told MCA’s Hostech
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NewsTGI Fridays Inc seeking new financing
The American business is preparing to file for bankruptcy protection in the coming weeks, according to Bloomberg
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NewsNew head of acquisitions at Bill’s
Raj Manek, who has worked in property roles at Cornish Bakery, Various Eateries, and Loungers, joins Bill’s as the group returns to the expansion trail
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NewsThe Revel Collective looks ahead to improved trading
The Revolution and Peach Pubs operator reported sales of £149.5m in FY24, with an improved performance since year end due to the return of students and early bookings for the festive period