All articles by Finn Scott-Delany – Page 31
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Analysis & InsightTreasury support to go beyond current restrictions
The Treasury’s reference that it will do “whatever it takes to get business back making money again” offers a helpful hint that its support will last beyond the current restrictions, Kate Nicholls has said.
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Analysis & InsightHighlights of MCA’s month-long focus on hospitality technology
Rather than convert this year’s Hostech conference into a digital event, we decided to do things a little differently.
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InterviewsNando’s: Tech is now fundamental to the customer experience
Nando’s is a company that has historically preferred to let its service do the talking.
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Analysis & InsightKate Nicholls: ‘This is not going to be a quick bounce back’
Kate Nicholls has described how she has been left “genuinely bemused” by the lack of understanding among ministers over the costs of remaining closed.
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NewsUber case ‘not relevant to food delivery’
Uber’s Supreme Court loss over drivers’ rights does not have implications for food delivery drivers, MCA has been told.
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NewsM&B: £351m fundraise critical for future
Mitchells & Butlers has set out further details of its plans to launch of an open offer to raise up to £351m.
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NewsUber Eats unveils sponsored listing feature
Uber Eats has introduced a sponsored listing feature, which will allow operators to pay extra to appear at the top of the platform.
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InterviewsHero Award: ‘The calmest head in the choppiest sea’
At the start of the pandemic, there was understandably lots of anxiety among staff at Giggling Squid, who were put on furlough.
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InterviewsHow Azzurri is mapping out its digital future
Joining Azzurri from Sainsbury’s in 2019, Joel Robinson was brought in to elevate the conversation around digital at the group. After the wild ride of 2020, the IT and tech director considers the value of partnerships, building solutions in-house, and the holy grail of creating a single customer view.
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Analysis & InsightThe unstoppable growth of delivery
Delivery has boomed during the pandemic, with the key players adapting their offerings to meet the occasion. With customer engagement more important than ever, could Deliveroo’s new Signature feature be the sweet spot operators have been looking for?
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NewsIFS: Phase out furlough gradually
The furlough scheme should be phased out gradually rather than allowed to expire suddenly, the Institute for Fiscal Studies (IFS) has warned the chancellor.
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InterviewsHow Deliveroo pioneered delivery-only kitchens at Editions
Nigel Rivers, general manager of global site operations at Deliveroo Editions, shares the latest tech developments at the platform.
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NewsDes Gunewardena: Why can’t we open at Easter?
D&D London CEO Des Gunewardena has said the hospitality industry is not getting anything intelligible back from government, describing the dialogue as “very, very frustrating”.
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InterviewsPret’s journey from bricks and mortar brand to multi-channel retailer
Pret chief information and transformation officer Sarah Venning discusses the brand’s approach to delivery and click and collect – and how insights from these channels led to the creation of the innovative coffee subscription.
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NewsHeineken writes off UK pub losses, announces global job cuts
Heineken has written off £167m in relation to its UK pubs, according to accounts filed by its parent company.
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NewsCosta losses weigh on Coca-Cola’s global business
Sales declines at Costa Coffee has led to Coca-Cola’s international unit swinging to a loss.
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NewsFarmstand goes 100% online
Farmstand, the healthy eating concept, has relaunched its business model and gone 100% online in response to the pandemic.
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NewsHostech returns for 2021
Hosetch returns this month as a month-long virtual event and editorial series, bringing you the latest developments in digital technology in the hospitality industry.
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Analysis & InsightGraeme Smith: ‘Investment is waiting on the sidelines’
M&A activity in the sector is predicted to pick up once the vaccine rollout gives more clarity on recovery, AlixPartners’ Graeme Smith has forecast.
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InterviewsDavid Page: ‘It’s a frustrating experience, not being in charge’
Franco Manca chairman David Page has spoken of the frustration, but inevitability, of working with delivery partners during the pandemic.