All MCA Insight articles in February 2023 – Page 6
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News
BAO: ‘Our app is a digital version of our universe’
The Taiwanese restaurant group is hoping to close the data loop in its business with its new app which is designed to gamify the loyalty experience, delegates at Hostech heard.
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Interviews
BrewDog: ‘Flexible working gives us the ability to react quickly’
App-driven, flexible working has benefited employees as well as businesses in plugging labour gaps, MCA’s Hostech conference heard
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News
Subway explores $10bn sale
The sandwich giant, which has over 37,000 restaurants in more than 100 countries, said same-store sales climbed 9.2% last year
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News
Pret hires 250 Ukrainian refugees
The vast majority of those employed on the programme are women whose partners and families have stayed in Ukraine
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News
Turtle Bay hosts anti-racist roadshow
It’s All About Race Roadshow (IAAR) was delivered to 47 restaurants to facilitate conversations about privilege, bias, microaggressions and anti-racism
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News
Boparan: ‘We are looking at new ways to use robots’
The restaurant group currently has robots on trial at two Slim Chickens but is looking at ways it could expand their use to other sites and to carry out a wider range of tasks, Hostech delegates heard
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News
City centre footfall bounces back after rail strikes
Footfall in Britain’s city centres came back strongly last week, following several days of rail strikes in the first week of February, new Springboard data has found
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News
Honest Burgers proposes to scrap paid breaks
The Active Partners-backed business has said it was “frankly a mistake” to introduce paid breaks during Covid – and one it could no longer afford.
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News
Caffè Nero UK, Domino’s and Leon to speak at MCA’s Food to Go Conference
Big-name operators join the line-up for the 7 March event, with panels to be held on recruitment, coffee shop innovation and digital evolution
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Analysis & Insight
Average spend remains behind inflation levels
Average spend on eating and drinking out has risen 8% year-on-year, but remains behind inflation as consumers look to accessibly priced options, according to Lumina Intelligence
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News
Coffee brand Bear secures investment
The Midlands-based Bear has closed an equity investment round, securing funding from Clark Group Investments to expand its store presence
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News
Gelato brand Amorino pushing forward to UK expansion
The Italian brand is looking to expand from 20 sites currently to 50 by the end of 2025 through its partnership with Seeds Consulting.
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News
Boxpark pushes revenue past pre-pandemic levels
Group revenue rose by 24% vs the year ending April 2020, reflecting post-pandemic growth and changes across the business
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News
Nearly one-third of nightclubs lost since pandemic
Almost 30% of UK nightclubs have been lost, highlighting the urgency of support required by the sector, according to the Night Time Industries Association
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News
In pictures: MCA’s Hostech conference 2023
Highlights included presentations from Itsu’s chief customer officer Neil Miller, Burger King’s director of digital Tim Love and Gail’s head of e-commerce Rosie Hill.
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News
Chopstix: ‘Our app is driving up spend and visit frequency’
Introduced last summer, the Asian QSR brand has seen its app drive customer spend up by around £1 per transaction, marketing director Rob Burns told Hostech.
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Interviews
Rising Star: Pizza Pilgrims’ Kathy Garrill drives both profit and positivity
As part of a series profiling the Rising Star finalists for the Retailers’ Retailer Awards, MCA hears why Pizza Pilgrims’ Kathy Garrill has helped the business stand out in a crowded market
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News
Comptoir Group appoints marketing director
Nicole Goodwin, formerly of Big Drop Brewing Co. and Jägermeister UK, is now marketing director for the Lebanese and Mediterranean restaurant operator
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News
Pure: ‘Footfall levels in the capital give us the confidence to grow’
The food-to-go operator is keen to restart its growth plans following a strong return to trade over the past year, CEO Spencer Craig tells MCA
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News
UKHospitality: ‘We cannot afford that level of economic pain’
Responding to the RMT’s rejection of its latest pay offer, UKHospitality has called for an urgent resolution to prevent further damage to the sector