All All Bar One articles
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NewsPubs nudge up prices
J.D. Wetherspoons increased drinks prices by around 10 pence as it reopened the majority of its pubs over the weekend.
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InterviewsM&B CEO Phil Urban: ‘People want to go out and be social again’
As social media storms go, it was up there with the silliest.
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NewsNicholson’s to launch ‘traditional’ pub at London’s O2
Nicholson’s, Mitchell and Butlers ‘real pub’ brand, is to open its 79th site this month in London’s O2.
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NewsShare of visits and average spend up at leading pub brands
The total share of pub visits and average spend increased at every day part in Q4 2019, MCA’s Pub Brand Monitor reveals.
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NewsHeather swaps Pho for Wahaca
Pho operations director Mathew Heather has left to join Wahaca in the same role, MCA understands.
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NewsHow can tech ease the customer journey?
Greggs, Leon and Wagamama are just the latest to join the self-ordering revolution, with the latter’s new grab and go concept Mamago one of the most hotly discussed openings of last year. To share their early exeperiences and more, MCA brought together marketing, IT and digital leaders from across the sector to consider how new technology can help, and sometimes hinder, the customer experience
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NewsGunwharf Quays – Restaurant and retail therapy a plenty!
With more than 30 bars, cafés and restaurants (as well as over 90 shops) Gunwharf Quays offers an abundance of opportunities for plenty of remedial treatment. Supported by its impressive waterfront location, attractive design and assorted leisure-related reasons to visit, Gunwharf Quays is one of the UK’s finest outlet shopping centres. So amongst some Christmas shopping, I was keen to see how it is using its extensive assortment of Food & Beverage purveyors to both restore weary shoppers as well as to act as a footfall driver in its own right. But also, and more critically, I was keener to see some something new and surprising.
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Analysis & InsightSpend up at dinner despite visit challenge for pubs
Average spend at pubs during the dinner occasion has seen a strong increase, despite the challenge for operators to grow share of visits at this day-part, according to MCA’s latest Pub Brand Monitor.
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NewsCaravan appoints Hollinshead ops director
Caravan has appointed Graham Hollinshead, formerly of Quentin Restaurants, as operations director, MCA understands.
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NewsStrong drink sales drive M&B’s 3.3% lfls growth
Mitchells & Butlers (M&B) has continued to outperform the market in the eight weeks to 21 September, with like-for-like sales growing by 3.3%.
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Analysis & InsightGood value of greater importance to pub customers
The value of food and drink is of much greater importance to visitors of pubs than other of operators in the eating out market, across all three day-parts, according to the latest MCA Pub Brand Monitor.
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Analysis & InsightPub brands lose share at dinner time
Pub brands’ share of visits at dinner time – its most important occasion – in the second quarter of 2019 (April – June), reflecting toughening competition from restaurants and growing customer expectations.
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Analysis & InsightCleanliness next to goodliness?
Following reports by the BBC last month that food delivery platforms are undermining public trust by listing operators with poor hygiene ratings, MCA insight director Steve Gotham takes a look at the latest MCA Eating Out Panel data to find out how consumers view the cleanliness of their eating out experiences.
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Analysis & InsightJDW top brand for awareness and usage
JD Wetherspoon was the top pub brand for awareness and usage, though visit share growth has plateaued at dinner time, while falling at breakfast and lunch, MCA’s Pub Brand Monitor reveals.
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NewsUrban: ‘New concept could be second string to our premium bow’
Mitchells & Butlers (M&B) is to trial a new concept in Harpenden next month, which it believes could add a second string to its bow of premium offerings, MCA has learnt.
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Analysis & InsightNPS – A taster menu of brand winners, losers and risers
MCA market insight director Steve Gotham gives an overview of the eating out sector through the prism of Net Promoter Scores, revealing the brands who are truly winning with customers and those still in need of improvement.
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Analysis & InsightInvestment is crucial to boost brand momentum
“The outperformers in the market are the ones who aren’t standing still,” Molly Johnson-Jones, head of customer and strategy at strategic consultants Stone & River told delegates at yesterday’s CGA Insight conference.
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Analysis & InsightStudy claims restaurant and pub dishes unhealthier than fast food
A study by the British Medical Journal has suggested food served in pub and restaurant chains is unhealthier than that of fast-food chains.
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OpinionBrewDog-bound Lockwood optimistic for UK on-trade
Mitchells & Butlers’ beer and cider procurement manager Ben Lockwood is about to step into a new role as international marketing director for BrewDog. He spoke to Nicholas Robinson of MCA’s sister title, the Morning Advertiser about his thoughts on the trade and the beer scene
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NewsM&B: JVs, virtual brands and surge pricing
Following yesterday’s full-year results announcement, MCA talks to Mitchells & Butlers chief executive Phil Urban. He discusses performance across its suite of brands, and why he sees joint ventures as the smartest form of M&A. He also says developing a virtual brand is on the company’s road map, talks about the rollout of order at table technology and the company’s work on flexing price during busy periods.