Technology News – Page 3
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NewsYum! Brands to roll out voice AI
The KFC and Taco Bell operator plans to bring the tech to its brands’ drive-thrus around the world, as its digital business has more than doubled since 2019
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NewsPret ends five-coffees-a-day subscription deal
As part of major changes to its Club Pret loyalty offer, from September Pret will offer 50% off up to five barista made drinks a day for a monthly fee of £10
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NewsMcDonald’s ends AI drive-thru trial after order mishaps
The fast food chain’s AI ordering system, developed by IBM, uses voice recognition to process orders and has been rolled out at more than 100 McDonald’s locations in the US since 2021
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NewsStonegate’s MiXR launches in-app sport capabilities
With over 450 pub venues throughout the UK offering sports viewing experiences, the app will help customers find a venue to watch, earn rewards, and complete ‘MiXR Missions’
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NewsPopeyes integrates AI tech into drive-thrus
The fried chicken brand has become the first QSR concept in the UK to implement a voice AI solution into drive-thru ordering
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News200 Degrees introduces automated coffee units
The Midlands-based operator has entered the market for premium automated coffee machines with the installation of its first Coffee 2GO unit in Nottingham
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NewsCosta to launch robotic coffee kiosk
The UK-based brand will partner with US hospitality group Delaware North to launch its new Costa Coffee Creations concept at Austin-Bergstrom International Airport in Texas
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NewsNory raises $16M to spearhead AI across the hospitality industry
The investment will be used to accelerate product development and international expansion for the business, which has created a proprietary AI-powered platform for hospitality businesses to manage and scale operations
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NewsSunday mobile payment app levies ‘checkout fee’
The payment app from the founders of Big Mamma Group is facing complaints from customers after introducing an additional charge on bills paid via mobile
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NewsJust Eat grows UK sales by 11%
The delivery company accelerated gross transaction value (GTV) growth in Q1 2024, according to an update to the London Stock Exchange
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NewsPret refunds subscribers unable to use app
Cubscribers to Club Pret, which allows customers to order up to five hot drinks a day for a monthly fee of £30, have experienced technical issues and were unable to claim their drinks
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NewsInnovate or die, says hospitality veteran
New technology and processes ‘should be part of the solution for hospitality businesses’, Turtle Bay chair Jane O’Riordan tells The Times
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NewsSupper London ceases operations
The high-end restaurant delivery platform, which raised £2.4m on Growthdeck in 2021, has been liquidated, according to Companies House documents
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NewsMcDonald’s blames global outage on third party
The chain said the global outage happened during a “configuration change” and stopped stores taking orders in the UK, Australia and Japan - amongst others
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NewsWendy’s backtracks after ‘surge pricing’ uproar
The burger chain said reports it was planning to raise prices for customers using Uber-style surge pricing were “misconstrued”
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NewsWendy’s to trial dynamic pricing
CEO Kirk Tanner said the Uber-style pricing approach will rely on digital menu board technology, with a $20m initial investment in the US
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NewsAccess Group acquires Wireless Social
The acquisition aims to provide greater customer insight and understanding of guest demographics, such as the tracking of ordering, time spent in the venue and frequency of visits
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NewsIndividual Restaurants launches Club IR
The Piccolino and Riva Blu operator promises “real rewards”, including exclusive access to VIP events such as parties, sporting events, tasting and culinary trips
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NewsKnoops launches next generation app
The app enables customers to tailor and pre-order bespoke chocolate drinks orders on their smartphones
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NewsStonegate launches ‘gamechanging’ digital platform
MiXR will connect consumers to the entire managed estate via a new app with bookings, rewards and experiences; while also providing brand partners with an advertising channel across 4,500 screens