Technology News
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NewsMcDonald’s trials ‘smoother’ order ahead app feature
The new feature uses geofencing technology to alert the restaurant when the user is three minutes away, meaning their order will be available to pick up on arrival
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NewsGail’s: ‘We’re at the point of growing up the business’
Gail’s MD Nick Ayerst told MCA’s Innovation Conference that the rapidly expanding bakery chain is looking to grow its estate from 180 to 300 sites
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NewsMitchells & Butlers: ‘AI helps us move faster’
The managed pub and restaurant operator has integrated artificial intelligence into its operations to improve efficiency in menu development, marketing and customer service, according to director of digital product and transformation Richard Whitehouse
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NewsAI driving new habits in hospitality
New data shows that AI is changing how consumers discover and review restaurants, pubs and bars, with 26% of consumers now using tools such as ChatGPT to learn more about a venue
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NewsCreams rolls out new direct delivery platform
Customers can now order directly from the dessert chain via the Creams app, with further improvements planned for the loyalty scheme
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NewsLoyalty schemes under pressure as expectations rise
Customer loyalty in hospitality remains highly fragile, with consumers loyal to just 2.1 brands on average, according to new research from Zonal
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NewsKuvi Hospitality appoints CEO
The investment platform, which aims to bring the best US brands to international markets, has appointed Shereen Ritchie as chief executive
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NewsHeartwood Inns launches debut loyalty app
The scheme, called Treats, rewards guests each time they visit a Heartwood Inn, with five treats to collect before users reach VIP status
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NewsJust Eat Takeaway takeover approved
The European Commission has approved the €4.1bn takeover of Just Eat Takeaway by Prosus, after the technology investment group offered to make significant concessions in order to gain permission for the food-delivery deal
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NewsMoto appoints Arslan Sharif
Formerly of Pizza Express, Sharif joins Moto’s operating board in the role of chief digital and information officer, replacing outgoing CIO Guy Latchem after 33 years’ service
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NewsStar Pubs to roll out Just Add Talent loyalty card
The Heineken-owned business said that following a successful trial of its Pub Perks cards, the scheme would be rolled out to around 190 of its Just Add Talent pub operators.
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NewsGDK ups investment in kitchen automation
The doner kebab chain is trialling robotic meat shavers, with a view to rolling them out within the next year, in order to boost productivity and keep labour costs down
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NewsPub groups develop loyalty schemes to increase frequency
Greene King, Fuller’s, Mitchells & Butlers and Butcombe Group, are launching or revamping loyalty programmes in a bid to lure back customers with more frequency, the Financial Times reports
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NewsASK Italian launches first loyalty app
ASK Perks is designed to enhance value and drive repeat visits, and includes instant ‘always on’ treats, member discounts, birthday offers and regular perk promotions
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NewsDeliveroo pilots drone delivery in Dublin
The delivery company aims to expand the service to more restaurants and launch grocery and retail deliveries within the next six months
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NewsHonest launches first digital loyalty scheme
The burger restaurant chain will launch Honest Insiders on 10 June, a digital rewards app which will offer exclusive rewards for customers, when they visit any of its 39 restaurants.
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NewsPrezzo Italian launches new rewards programme
The new Club Prezzo app offers customers free or member-only pricing on select items, along with other exclusive offers and rewards
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NewsCultivated seafood edges closer to UK restaurant menus
Cultivated meat and seafood could soon offer UK restaurants a new sustainable, premium dining option, according to Singapore-based food tech company Umami Bioworks
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NewsAI in hospitality: ‘The opportunities are vast’
Former PizzaExpress digital chief Arslan Sharif told MCA’s Hostech conference how operators can save up to 15% in labour costs by using AI tools
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NewsPizzaExpress upgrades loyalty scheme
The PizzaExpress Club will now offer guests instant rewards for downloading the app, as well as the chance to progress through tiers more quickly