Technology News
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NewsIn Pictures: Urban Fun Kingston
The new multi-level entertainment playground opened its doors in Kingston last week, including duck-pin bowling, AR darts, axe throwing, shuffleboard, mini golf, bench football, curling lanes and an arcade packed VR and AR experiences
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NewsGreene King loyalty programme hits one million customers
Three months after launching a new and evolved app, the pub company has achieved the one million milestone while making wider investments in digital growth
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NewsPub-goers favour pre-booking
Gen Z are three times more likely to prefer tech-based ordering, with 34% of pub customers overall, preferring to order from their table via an app or website, found the new report from Zonal.
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NewsUber integrates OpenTable reservations into Eats app
Customers will be able to make reservations directly through the Uber Eats app, the first time OpenTable reservations have been integrated into a major delivery platform in the UK
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NewsJust Eat founder Jitse Groen steps down as CEO
Groen’s departure from the company he founded 25 years ago comes after the delivery platform was acquired by investment group Prosus in a €4.1bn deal earlier this year
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NewsPret to take Express format off the market
The self-service branded coffee stations were launched in 2021 with JDE Peet’s, targeting convenience stores, forecourts, universities, healthcare facilities and workplaces
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NewsUber Eats to launch autonomous deliveries in UK
The partnership with robotics company Starship will begin in Leeds next month with an initial ten robots, before being rolling out to Sheffield
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NewsVagabond launches direct to consumer platform
The bar group, which is backed by wine retailer Majestic, says the new platform will ‘bring its signature self-pour discovery experience into homes across the UK’
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NewsSunday app raises £16m in Series B round
The payment platform from the founders of Big Mamma Group is looking to expand internationally and into new restaurant segments such as fast-casual and fine dining
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NewsMcDonald’s trials ‘smoother’ order ahead app feature
The new feature uses geofencing technology to alert the restaurant when the user is three minutes away, meaning their order will be available to pick up on arrival
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NewsGail’s: ‘We’re at the point of growing up the business’
Gail’s MD Nick Ayerst told MCA’s Innovation Conference that the rapidly expanding bakery chain is looking to grow its estate from 180 to 300 sites
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NewsMitchells & Butlers: ‘AI helps us move faster’
The managed pub and restaurant operator has integrated artificial intelligence into its operations to improve efficiency in menu development, marketing and customer service, according to director of digital product and transformation Richard Whitehouse
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NewsAI driving new habits in hospitality
New data shows that AI is changing how consumers discover and review restaurants, pubs and bars, with 26% of consumers now using tools such as ChatGPT to learn more about a venue
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NewsCreams rolls out new direct delivery platform
Customers can now order directly from the dessert chain via the Creams app, with further improvements planned for the loyalty scheme
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NewsLoyalty schemes under pressure as expectations rise
Customer loyalty in hospitality remains highly fragile, with consumers loyal to just 2.1 brands on average, according to new research from Zonal
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NewsKuvi Hospitality appoints CEO
The investment platform, which aims to bring the best US brands to international markets, has appointed Shereen Ritchie as chief executive
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NewsHeartwood Inns launches debut loyalty app
The scheme, called Treats, rewards guests each time they visit a Heartwood Inn, with five treats to collect before users reach VIP status
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NewsJust Eat Takeaway takeover approved
The European Commission has approved the €4.1bn takeover of Just Eat Takeaway by Prosus, after the technology investment group offered to make significant concessions in order to gain permission for the food-delivery deal
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NewsMoto appoints Arslan Sharif
Formerly of Pizza Express, Sharif joins Moto’s operating board in the role of chief digital and information officer, replacing outgoing CIO Guy Latchem after 33 years’ service
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NewsStar Pubs to roll out Just Add Talent loyalty card
The Heineken-owned business said that following a successful trial of its Pub Perks cards, the scheme would be rolled out to around 190 of its Just Add Talent pub operators.