Technology News
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NewsPizzaExpress upgrades loyalty scheme
The PizzaExpress Club will now offer guests instant rewards for downloading the app, as well as the chance to progress through tiers more quickly
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NewsLas Iguanas launches loyalty programme
The Iguana Club allows guests to collect stamps and unlock rewards, including surprise giveaways, birthday treats, and exclusive offers
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NewsBlack Box Intelligence acquires Yumpingo
Black Box seeks to elevate its AI-driven restaurant performance solutions through the acquisition of the guest experience management and survey platform
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NewsVision of tech future to be shared at Hostech
Where is AI leading us, and how is hospitality positioned to benefit? These are some of the big questions hospitality tech leader Arslan Sharif will look to answer in a special landscape and futurist session at MCA’s Hostech Conference next month.
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NewsHostech boasts bumper line-up for 2025
Costa Coffee, Pizza Pilgrims, Pho, Turtle Bay, Comptoir and 200 Degrees join the line-up of panellists at MCA’s Hostech Conference next month
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NewsGreene King invests £10m in HR and payroll platform
The pub company is investing £10m in the new platform, Workday, to support its team members and enhance people-focused services over the next five years
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NewsDeliveroo: London restaurants can’t take more tax hikes
Chief business officer Carlo Mocci said the hospitality sector is being “taken for granted” by policymakers
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NewsWagamama loyalty scheme integrated with Deliveroo
The delivery service has integrated a restaurant loyalty programme into its app for the first time, launching Wagamama’s Soul Club rewards scheme for UK customers
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NewsPapa Johns partners with Google Cloud to drive AI-enhanced experience
The pizza group will leverage Google Cloud’s AI, data analytics, and machine learning capabilities to provide a more frictionless and consistent experience for customers
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NewsHospitality embraces AI to boost efficiency and experience
Workers are rapidly adopting AI to improve operations, with 91% of employees reporting a positive impact on their workplace, according to new research
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NewsDeliveroo achieves profit milestone
The delivery company achieved a full year of profit for the first time of £3m in 2024, compared to £32m loss in 2023
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NewsDeliveroo to close unprofitable Hong Kong operation
The delivery company said it would “not serve shareholders’ best interests” to continue to operate in Hong Kong, with some assets being sold to rival foodpanda
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NewsImbiba invests £3m in Openr
The investment firm has committed £3m to the hospitality data platform, alongside majority shareholder Azzurri Group
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NewsDeliveroo considers successor to founder CEO
Will Shu, who launched Deliveroo in London in 2013, could step down as CEO as soon as this year under one scenario discussed by the company’s board, Sky News reports
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NewsAI adoption in hospitality outpaces other sectors
More than half (53%) of hospitality businesses are now using AI technology, a rate that exceeds adoption levels across other industries, according to Access Hospitality’s Tech Trend Guide 2025
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Newsitsu ‘embraced technology too quickly’
Founder Julian Metcalfe said the brand would add more staffed tills back into stores, after rolling out 600 kiosks in six months
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NewsGreene King makes investments in digital
The pub company, which has launched a new web platform, data capability and consumer app, grew digital bookings by 13% in December
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NewsStarbucks: ‘We’re going to do fewer things better’
Starbucks is pushing forward with its mobile order business as it focuses on wait time optimisation and menu simplification - with the aim of getting customers their coffee in under 30 seconds
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NewsWendy’s UK launches new app
The loyalty scheme comes as the American QSR chain continues its expansion push across the UK, having recently signed up new franchisee Khidmat
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NewsDeliveroo rolls out new rider check-in feature
The feature is designed to reduce rider wait times, improve communication between restaurants and riders, and create a smoother pick-up for faster deliveries