All articles by Shwetali Sapte – Page 17
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NewsIn pictures: Flat Iron unveils design project behind Manchester restaurant
The steak restaurant group made its regional debut in Deansgate’s Royal London House this summer following a project to uncover the original fabric of the former retail unit
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Analysis & InsightMenu price inflation stabilises at 5%
Menu inflation remains above food and drink inflation, with the highest price rises in pubs and bars, according to Lumina Intelligence
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Analysis & InsightPret unwraps festive menu
The Christmas Lunch Sandwich makes a comeback, while cheesy, hearty, and indulgent options lead the way on the innovation front
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InterviewsWasabi begins digital transformation journey ahead of nationwide rollout
The 40-strong business has launched a new loyalty scheme as it prepares to build its presence outside London, according to IT director Chris Scarth
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InterviewsPopeyes UK: ‘Competition is good for everyone’
The QSR brand is “not afraid” of the expansion of the chicken category, and will continue to focus on product quality and its own game, according to CEO Tom Crowley
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NewsBoston Tea Party calls for ban on single-use coffee cups
The Bristol-founded café group has called on some of the UK’s largest chains to ban disposable coffee cups across their estates
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Analysis & InsightBudget costs could contribute further 5p to the pint
Larger pub groups are the most exposed to labour cost inflation, with price inflation across hospitality now expected at 3%, according to Shore Capital
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NewsWetherspoon warns of price rises to come
Analysts say price rises are likely across the industry to offset the ongoing cost measures, albeit JDW chairman Tim Martin said the chain will attempt to remain as competitive as possible
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InterviewsPizzaExpress begins AI journey
The chain has begun driving AI-personalised offers as it nears 2.8 million customers on its loyalty scheme, chief digital & technology officer Arslan Sharif told MCA’s Hostech conference
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Analysis & InsightQSR giants launch first ever festive menus
Popeyes and Papa Johns debut Christmas menu revamps for the first time, while food-to-go chains like Black Sheep Coffee and Ole & Steen offer fresh twists to festive favourites
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InterviewsEfficiencies help Moto drive down labour costs
The MSA operator has achieved a 1.5% reduction in labour costs by continually refining its labour model, according to chief information officer Guy Latchem
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NewsKFC UK sees 6% system sales drop
The Q3 sales decline occurred across many of KFC’s other divisions, including the US, Asia, and the Middle East, Turkey, and North Africa segments
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InterviewsClays looks to build in the UK before going global
Founder Tom Snellock revealed to MCA’s Hostech conference that the competitive socialising concept continues to add to its pipeline, while licensing its technology
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NewsStarbucks brings back ‘retro’ touches
Handwritten names on cups and self-service sugar and condiments will return, while charges for alternative milks will be dropped, as the company seeks to reverse its fortunes
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Analysis & InsightNo-shows back to record high
New figures from Zonal and CGA by NIQ found that 14% of guests do not honour reservations or inform venues in advance, with a direct link to the cost of living crisis
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NewsHospitality venues dropped from smoking ban
The Tobacco and Vapes Bill will make it illegal to smoke in children’s playgrounds and outside schools and hospitals, but pub and bar outdoor spaces will not be included
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NewsSoho Coffee Co seeks franchise partners
The group, which runs 29 UK coffee shops and a further 14 overseas, is keen to build its footprint in the UK, with three concepts on offer through franchising
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InterviewsM&S uses tech to ensure resilience of café offering
The retail giant’s grab-and-go concept is bringing AI into some functions as it looks to expand its new offering further, according to director of hospitality Alicia Thompson
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NewsDishoom appoints advisors as it looks to US for expansion
The Indian restaurant group is seeking new investment to support its international growth ambitions and has begun looking for locations, primarily in New York City
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NewsKnoops launches first international store in Dubai
The chocolate drinks concept, which runs more than 20 stores in the UK, has opened in Dubai’s City Centre Mirdif shopping mall, with the store to lead the multichannel testing phase of the brand into the UAE