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All Nando's articles – Page 26
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NewsRestaurants must innovate and adapt to improve satisfaction
Restaurants must innovate and adapt to improve falling customer satisfaction scores as revealed in the latest National Customer Satisfaction Index.
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NewsFrench: TRG and M&B should merge
Leading analyst Simon French has proposed the merger of The Restaurant Group Plc (TRG) with Mitchells & Butlers (M&B) to create the UK’s pre-eminent eating and drinking out group sayingTRG has earned the opportunity at creating something bigger
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OpinionI’ll have five on it
It’s little more than a year since it arrived in the UK, but US burger phenomenon Five Guys is on the cusp of becoming a national player. Mark Wingett talks to UK managing director John Eckbert and director of operations Marcel Khan about the past year, expansion plans and the paradox at the heart of its success
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Analysis & Insight
Diners happy to pay more for sustainability
Almost half of consumers will happily pay more when eating out at restaurants where there are clearly set out ethical practices, according to new research which found 46% of people will pay a premium
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Analysis & Insight
Diners favour social media savvy brands
More diners are choosing to eat at restaurants that actively engage with followers on social media according to a new report that shows 40% of people visit ‘active’ restaurants compared to just 14% in 2013
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Analysis & InsightQSR outperforms full-service restaurants on customer satisfaction
Quick-service restaurants are outperforming full-service restaurants in terms of customer satisfaction for the first time, according to the latest National Customer Satisfaction Index
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News
Five operators sign-up to Braehead
Caffe Nero, Millie’s Cookies, SpudULike, Fuel Juice Bar and KFC have signed up to the Braehead Intu retail development in Glasgow, Scotland
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News
Operators signed up for Newquay restaurant development
A £1.4m development in Newquay that will contain three restaurants including Frankie and Benny’s and Prezzo has been completed and is due to open before the end of the year
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Analysis & InsightOperators make Youth 100 shortlist
More than 35 leading pub, restaurant and bar operators have made the shortlist of this year’s Youth 100
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OpinionFyne dining
Liz Williams, the woman at the helm of the UK’s biggest seafood restaurant group Loch Fyne, talks discounting, the competition and chasing the grey pound
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NewsOsmond enters exclusive talks for Strada
Hugh Osmond is understood to have entered exclusive talks to acquire restaurant chain Strada, in a deal valued at c£40m
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NewsWagamama and Chiquito confirmed for Intu Uxbridge
Wagamama and Chiquito are the latest restaurant brands to secure sites at Intu Uxbridge
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NewsNando's to open at Intu in Stoke
Nando’s is the latest operator to sign up to open at the £20m catering and leisure extension at the Intu centre in Stoke-on-Trent
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Analysis & InsightBrand watch: Yates
M&C Report talks to Stonegate chief executive Toby Smith about the launch of the new generation Yates format, and the thinking behind the new design, drink and food offers, and introducing a breakfast offer
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Opinion
The restaurant fashion victims
A trip down nostalgia lane beckons for Stephen Evans, development director at Gourmet Burger Kitchen, who looks at the restaurants he visited as a child, remembers how much of a treat they were, and questions why they have been usurped by new national brands
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News
Cattle Grid to trial "express" format
Shaun Gray and Steve Novak, the owners of Cattle Grid, the fast-casual steakhouse chain and chicken-led concept Poulet Rouge, are developing an express format of its Cattle Grid restaurant that is due to be trialled at its Kingston-upon-Thames site
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NewsNando’s strengthens management team
Nando’s has strengthened its management team with the appointment of its first people director and a new director of food
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News
McDonald’s eyes new West End opening
McDonald’s, the fast food behemoth, is in talks to take a prominent site in London’s West End
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News
Handmade Burger further strengthens pipeline
Handmade Burger Company, the Sargeant Partnership-owned group, has secured a further two sites for openings over the next 12 months
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NewsPrezzo takes Newcastle Strada
Prezzo, the Jonathan Kaye-led group, has secured the Strada site at Intu Eldon Square, Newcsatle-upon-Tyne