All interviews – Page 4
-
InterviewsPizzaExpress pushing loyalty across all touchpoints
The omnichannel pizza brand is harnessing its PizzaExpress Club app to better understand consumer habits, improve advocacy, and drive frequency and spend, digital and loyalty director Arslan Sharif told delegates at MCA’s Hostech conference yesterday
-
InterviewsMcWin: ‘It’s about looking for great opportunities’
Harry Goss, partner at the sector specialist investment firm, speaks to MCA about the Sticks’n’Sushi acquisition, the demand for value across price points, managing a resilient portfolio, and why the investment strategy is all about well-run businesses
-
InterviewsBurger Drop targets major cities for nationwide expansion
The North- East craft burger company is targeting the UK’s largest cities, from London to Glasgow, with long-term plans to take the brand international, co-founder Hasan Hamid tells MCA.
-
InterviewsHawksmoor’s Rising Star is ‘constantly ready to reinvent’
During her ten-year tenure at the steakhouse group, Louisa Richards has been critical player in setting the tone for culture and standards at new openings in London and beyond, CEO Will Beckett explains
-
InterviewsI worked in military intelligence — now I’m determined to fix Diageo’s problems
Debra Crew’s tenure at the drinks giant has left investors nursing a huge hangover. She insists she has the recipe for recovery, she tells The Sunday Times
-
InterviewsBoojum: ‘We’re confident the brand will resonate’
Founder David Maxwell speaks to MCA about the underpenetrated Mexican fast casual category and having a great partner in Azzurri Group as Boojum gears up for UK expansion
-
InterviewsGail’s Bakery: ‘We can provide a better alternative’
Founder and CEO Tom Molnar discusses the craft bakery’s three-pronged approach to sustainability and how its progressive ethos has been baked in since day one
-
InterviewsGreene King: ‘We’re trying to build a long-term, sustainable business’
Chief people officer Andrew Bush speaks to MCA about the pubco’s transformative journey in a finalist profile for the Diversity Award at MCA’s Hospitality Awards
-
InterviewsGreene King: ‘Collaboration on net zero is absolutely vital’
Sustainability officer Assad Malic explains how the pub company’s Engage platform plays an essential role in its decarbonisation journey, in the latest finalist profile for the Sustainability category at MCA’s Hospitality Awards
-
InterviewsDrake & Morgan: 2023 was transformational
Director Graham Hall discusses how the group’s young workforce are driving change as the business looks minimise its environmental impact, in the latest series of articles profiling finalists in the Sustainability category of the MCA Hospitality Awards
-
InterviewsArc Inspirations: ‘One of our core values is to care’
The group’s senior team discuss the journey towards a more inclusive business, as part of a series of finalist profiles for the Diversity Leadership Programme category at MCA’s Hospitality Awards
-
InterviewsUrban Greens encouraged by return of City workers
The London-based salad concept Urban Greens will open two of its next three sites in the capital’s financial district, encouraged by strong mid-week sales
-
InterviewsCaravan: ‘All welcome’ has been our north star from day one
As part of a a series of finalist profiles for the Diversity Leadership award at MCA’s Hospitality Awards, CEO Laura Harper-Hinton tells us how Caravan has always been a melting pot
-
InterviewsWetherspoon: ‘It’s a people thing’
Sir Tim Martin tells MCA about plans to get beer gardens in every Wetherspoons, upgrading food and working conditions, and why it is the most popular pub brand among young people
-
InterviewsThe Alchemist: ‘Berlin isn’t a distraction from the UK’
CEO Simon Potts speaks to MCA about a second site in Germany, continued expansion in London, and how new EBITDA records are driving the business
-
InterviewsPret: ‘Customers increasingly want to transact with us digitally’
Enhanced tech capabilities will support Pret’s ambitions as it looks to double the size of its business by 2026, according to CEO Pano Christou
-
InterviewsMcDonald’s Rising Star wins praise for her selfless approach
Chief restaurant officer Gareth Pearson praises the company’s director of operations UK&I, Mel Harrison, for her unwavering commitment to developing people and the business, in the latest in a series of finalists’ profiles for MCA’s Hospitality Awards
-
InterviewsHow Pret’s Rising Star rolls her sleeves up and leads by example
Pret’s Guy Meakin praises senior operations manager Inga Gruodis’ unwavering enthusiasm for her role
-
InterviewsRockfish: There’s nobody else doing what we’re doing
The Mitch Tonks-led seafood restaurant group sees its prime waterfront locations as operating in a unique territory, with robust current trading giving it confidence to return to the expansion trail.
-
InterviewsRevolution Bars: ‘Good operators are struggling in this market’
While the group remains keen to grow its Peach Pubs and Founders brands, CEO Rob Pitcher calls out the government for its lack of action and investment into the night time economy and younger consumers