All interviews – Page 8
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InterviewsPopeyes UK: ‘Competition is good for everyone’
The QSR brand is “not afraid” of the expansion of the chicken category, and will continue to focus on product quality and its own game, according to CEO Tom Crowley
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InterviewsPizzaExpress begins AI journey
The chain has begun driving AI-personalised offers as it nears 2.8 million customers on its loyalty scheme, chief digital & technology officer Arslan Sharif told MCA’s Hostech conference
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InterviewsEfficiencies help Moto drive down labour costs
The MSA operator has achieved a 1.5% reduction in labour costs by continually refining its labour model, according to chief information officer Guy Latchem
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InterviewsClays looks to build in the UK before going global
Founder Tom Snellock revealed to MCA’s Hostech conference that the competitive socialising concept continues to add to its pipeline, while licensing its technology
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InterviewsRob Pitcher: ‘It’s a new era for the group’
The Revel Collective CEO has closed the door on a difficult period for the business following its restructure, but is positive about its future as a more well-balanced group and with a relaunch of Revolution on the horizon, he tells MCA
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InterviewsM&S uses tech to ensure resilience of café offering
The retail giant’s grab-and-go concept is bringing AI into some functions as it looks to expand its new offering further, according to director of hospitality Alicia Thompson
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InterviewsPopeyes looks at enhanced automation in restaurants
The QSR chain is automating certain “boring, mundane” jobs with technology, such as taking orders at a drive-thru, and moving team members into more fulfilling roles, CTO David Carey told MCA’s Hostech conference
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InterviewsHas Chipotle’s time in the UK finally come?
Having taken a decade to find its feet in the UK, the US burrito brand is at last starting to establish itself as a major QSR player on these shores
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InterviewsPizza Pilgrims: ‘The basics will never change’
Co-founder Thom Elliot speaks to MCA about relaunching food-to-go concept Slice, going international, and the “plenty of opportunities” remaining in the UK, as the business appoints advisors to explore its strategic and investment options
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InterviewsHeartwood Collection on the future of loyalty
The Brasserie Blanc and pubs-with-rooms operator is working on an ’overt loyalty scheme that people can understand, follow, and feel motivated to use’, marketing director Caz Taylor told MCA’s Hostech
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InterviewsComptoir to refine loyalty proposition
The Comptoir Libanais and Shawa operator is ensuring its offering “has more touchpoints in guests’ lives,” marketing director Nicole Goodwin told MCA’s Hostech
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InterviewsHawksmoor on the success of its ‘journey to regular’ scheme
The ‘invisible’ approach to loyalty led to an immediate positive impact on NPS scores, repeat visits, and multi-surface usage, CMO Emma King told MCA’s Hostech
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InterviewsSimmons: ‘The market is challenging but we are trading well’
The London-based bar group is to open its debut regional location in Manchester this week, and is capitalising on consumer demand for affordable nights out, CEO Nick Campbell tells MCA
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InterviewsMental health in hospitality: ‘There is still a long way to go’
People are the backbone of hospitality businesses, so supporting their mental health needs is essential, Kelly’s Cause founder Tobie-Anna Durk tells MCA
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InterviewsGiggling Squid: ‘Bigger sites offer us better economies of scale’
With labour costs continuing to soar, the BGF-backed Thai restaurant group is actively looking to open larger footprint sites where appropriate, CEO Andy Laurillard tells MCA
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InterviewsCUPP exploring universities as route to growth
The bubble tea brand, which is targeting 15 new locations in 2025, opened a site at Leicester De Montfort last month with discussions taking place with other universities, director Angharad Jackson tells MCA.
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InterviewsPizzaExpress: ‘It’s the brand of love’
Following her Leader of the Year win at MCA’s Hospitality Awards, CEO Paula Mackenzie reflects on her career, her time at the helm of PizzaExpress, and reconnecting customers with what makes the brand special
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InterviewsFat Hippo sees double-digit growth
The Newcastle-founded better burger brand is becoming more established in cities nationwide, with locations in Leeds, Manchester, and Bristol in the pipeline, director Nick Fountain tells MCA
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InterviewsPizzaExpress to be more 'nimble and agile' with formats
The group sees “lots of whitespace” to continue growing the brand in the UK and will become more creative in its approach to formats, amid an expansion push to reach 1,000 restaurants globally by 2030, CEO Paula Mackenzie tells MCA
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InterviewsShepherd Neame: ‘The focus is on investing internally’
The Kent-based brewer and pub operator has experienced more encouraging trading conditions in recent months, and will remain selective with acquisitions, CEO Jonathan Neame tells MCA