All articles by Georgi Gyton – Page 22
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InterviewsRob Pitcher: ‘It’s a new era for the group’
The Revel Collective CEO has closed the door on a difficult period for the business following its restructure, but is positive about its future as a more well-balanced group and with a relaunch of Revolution on the horizon, he tells MCA
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Analysis & InsightFive Guys: ‘Continued investment in tech is improving the guest experience’
More streamlined delivery operations mean a better experience for restaurant customers and allows staff to focus on providing better hospitality, Rory Scallan, commercial director at Five Guys, told MCA’s Hostech
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Analysis & Insightitsu: ‘Revenue through our app is up 200% this year’
By tweaking the loyalty mechanic to make it more engaging to customers, the healthy Asian brand has seen a huge uplift in transactions via its app, chief customer officer Neil Miller told MCA’s Hostech conference
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Analysis & InsightLoyalty: ‘People expect an immediate reward’
The introduction of Tesco’s Clubcard membership pricing brought a ‘different level of thinking to the mass market’ and is likely to be something consumers come to expect outside retail, Hostech heard
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InterviewsSimmons: ‘The market is challenging but we are trading well’
The London-based bar group is to open its debut regional location in Manchester this week, and is capitalising on consumer demand for affordable nights out, CEO Nick Campbell tells MCA
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Analysis & InsightKFC: AI will have a big role to play in future of restaurants
With 70% of all orders now digital, the QSR chain has been testing AI chatbots for ordering and has found rising ticket values, UK&I CTO Jatin Chandwani told MCA’s Hostech conference
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InterviewsMental health in hospitality: ‘There is still a long way to go’
People are the backbone of hospitality businesses, so supporting their mental health needs is essential, Kelly’s Cause founder Tobie-Anna Durk tells MCA
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NewsBlacklock in talks with investors
The chop house restaurant group, founded by Gordon Ker, is understood to be working with advisers at BDO to explore options, The Telegraph has reported.
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NewsBreal and Calveton acquired TGI’s for £9.55m
As a result of poor trading performance in 2024, Hostmore and Thursdays (UK) began to experience significant cash pressures, with administrators called in earlier this month
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NewsHospitality leaders urge government action on quadrupling of business rates
CEOs from the UK’s largest pub and restaurant groups have signed an open letter to the Chancellor, calling for action on business rates, which would quadruple in April if current relief ends as planned.
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NewsMcDonald’s UK reports significant drop in profit after tax
Profit after tax at McDonald’s Restaurants Limited was £35m in 2023, down from £129m the previous year, despite an increase in turnover
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NewsOpenings of the week
MCA rounds-up the biggest openings stories from the past week, featuring Pizza Pilgrims, Wagamama, Boojum, Wingstop, Lena Lu and more
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InterviewsGiggling Squid: ‘Bigger sites offer us better economies of scale’
With labour costs continuing to soar, the BGF-backed Thai restaurant group is actively looking to open larger footprint sites where appropriate, CEO Andy Laurillard tells MCA
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NewsGDK makes senior leadership appointments
Tommy Edmond joins the company as chief financial officer (CFO), while Amit Pancholi steps into the role of UK franchise development director
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NewsValiant Pubs reaches 70-site milestone
The community-focused pub group is looking to grow its foothold in the south of England, as part of its ongoing strategy to strengthen its market position across the UK.
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NewsMarston’s to set out pure-play hospitality strategy
Chief executive Justin Platt said Marston’s was ”embarking on a new and exciting chapter” and would lay out its five pillar strategy at a Capital Markets Day later today.
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NewsChipotle UK records significant uplift in turnover
The fast-casual Mexican restaurant operator reported a 147% increase in revenue for the full year to 31 December 2023, from £17.9m to £26.3m.
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NewsBrewDog co-founder attacks government over planned tax rise
James Watt said hiking up capital gains tax would “destroy entrepreneurial spirit” and which would, in turn, severely damage the UK economy.
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NewsJust Eat reports positive momentum in UK delivery market
Orders at its UK and Ireland business decreased by 1%, from 60.8m in Q3 2023 to 60.1m in Q4 2024, but Gross Transaction Values were up 6%, to €1,764m, over the period.
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NewsWhitbread accepts offers on 51 F&B sites
The accepted offers amount to a total consideration of £56m, and form part of the Premier Inn operator’s plans to exit 126 restaurants and convert 112 others into hotel rooms as it rationalises its F&B estate