All Costa articles
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NewsCoca-Cola CEO: Costa Coffee investment has ‘not played out as intended’
James Quincey has acknowledged the soft drinks giant’s near £4bn acquisition of Costa Coffee is “not where we wanted it to be”
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NewsCosta franchise acquires 21 sites
Sim Trava, one of the largest Costa franchises in the UK, has acquired 21 branded coffee shops from Sheffield-based fast food franchise operator QFM Group
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InterviewsCosta tests blueprint for store investment strategy
The refreshed design will inform a series of upcoming refurbishments and new store openings across the UK, with the brand aiming to elevate the customer experience, property & store development director Nick Ridley tells MCA
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Analysis & InsightSober, social and open late: cafés tap into new evening rituals
While bars and pubs have long dominated evening socialising, an increasing number of consumers are now seeking venues that offer an alcohol-free alternative, and cafés are stepping up to meet that demand
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NewsCosta unveils modern new store design
The Great Portland Street site in London aims at delivering an elevated customer experience with its contemporary layout and stylish design
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Analysis & InsightRetail, travel and leisure driving net outlet expansion
The travel is poised to see the strong growth in revenue within the RTL channel – up 5.1% to reach £2.5bn, driven by the continued recovery in rail and air passenger numbers, according to a new Lumina Intelligence report.
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Event NewsHospitality leaders weigh AI’s real impact
Costa Coffee, Pizza Pilgrims, Individual Restaurants and Sona shared how AI is shaping hospitality, via real-world applications that balance operational efficiency with human experience, at MCA’s Hostech
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Event NewsHospitality leaders embrace loyalty integration, kiosk innovation and AI
Representatives from over 20 operators convened for MCA’s roundtable at Hostech 2025, with a wide-ranging discussion spanning loyalty integration, back-of-house AI, and customer-centric kiosk strategy
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NewsAI in hospitality: ‘The opportunities are vast’
Former PizzaExpress digital chief Arslan Sharif told MCA’s Hostech conference how operators can save up to 15% in labour costs by using AI tools
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NewsCosta pushes for further growth across formats
The coffee chain has renewed its focus on the high street, shopping centres, drive-thrus, and retail parks, while extending its partnership with real estate advisor Savills
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EventsFuture trends, AI, robotics and loyalty at Hostech 2025
Leading hospitality brands reveal the strategies, technologies and investment priorities shaping the future of guest experience next month
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NewsHostech boasts bumper line-up for 2025
Costa Coffee, Pizza Pilgrims, Pho, Turtle Bay, Comptoir and 200 Degrees join the line-up of panellists at MCA’s Hostech Conference next month
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InterviewsCosta sees ‘significant opportunity’ in drive-thru market
The coffee shop chain will open up to 45 new drive-thru locations this year and has a strong pipeline in place for the next three years, according to property & store development director Nick Ridley
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NewsCosta Coffee raises barista pay ahead of NLW increase
The Coca-Cola owned coffee shop operator is set to increase wages for more than 15,000 baristas across its 1,500 UK company-owned stores, with starting pay rising 5% from 1 April 2025
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NewsCosta drives down Coca-Cola’s coffee revenues
Costa Coffee’s performance in the UK led to a 3% decline in full year coffee revenue for parent company Coca-Cola
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NewsCosta stores experience supply shortages
Customers have been left unable to buy certain food products including cakes, baps and pastries from selected Costa cafes due to the disruption
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NewsCosta initiates 24-hour trading trial
The coffee chain has launched a 24-hour trading trial at its drive-thru store in Leicester Meridien East, with potential for further rollout
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Analysis & InsightFestive menus offer comfort and indulgence
Customers will see the return of familiar festive flavours, such as gingerbread, brie, and cranberry, while fresh options like profiterole cheesecake and black forest frappe lead on innovation. MCA rounds up the first wave of Christmas menus from Starbucks, Costa, Caffe Nero and Orée
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NewsCosta reaches £1.2bn revenue
The 2023 figure represented an increase of £105m (9%) from £1.1bn in 2022, with the coffee business continuing to invest in new stores, renewing existing sites, and proposition development
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Analysis & InsightAutumn menus feature pumpkin spice and all things nice
Classic autumnal flavours, such as maple, cinnamon and pumpkin, make a return to menus, as MCA rounds-up the latest menu launches, featuring Pret, Greggs, Costa Coffee and more