Discussing digital transformation and its newly launched network, Stonegate Group’s marketing director, James Metcalfe joins this year’s Hostech line up. 

Exploring the potential of digital media at the UK’s largest pub company, Metcalfe will discuss how the “game-changing” new app will connect guests to the group’s entire 850-strong managed estate, earn loyalty rewards and unlock personalised experiences. 

Taking place at the Ham Yard Hotel on Wednesday 7 Feburary, Hostech gathers key players in the hospitality sector, featuring insightful discussions from a unique blend of operators, suppliers and industry innovators. 

A topic-lead discussion around technology for growth will featue speakers from Caravan, Marugame Udon, Rosa’s and Sessions. 

The panel will explore the use of technology to help drive businesses and the future potential of technology, including AI, that will help them as they grow.

In a segment dedicated to targeted marketing, Sam Bourke, Fuller’s; Simran Sablok, Creams; and Richard Whitehouse, Mitchells & Butlers will explore the tools of the trade marketers are utilising to drive sales, including capturing and managing consumer data, segmenting consumer demographics, and designing bespoke promotions, loyalty and rewards.

A delivery focused panel with Burger King, Uber and Slerp, will centre around how operators are scrutinising their offerings to ensure it fits with their wider digital transformation strategy. 

Meanwhile, other highlights will include a three-strong panel from JKS Restaurants, a session from Pizza Express’ Arslan Sharif discussing the brand’s multi-million loyalty scheme,  driving great in-restaurant experiences through digital with Azurri Group’ digital & technology director Joel Robinson, and Pizza Pilgrims’ FD Sophie Gilchriest exploration of how bespoke innovation is driving financial efficiencies. 

The agenda also features insights from The Ivy Collection’s group chief technology officer Jon Davis, unraveling the uniqueness of makes The Ivy Premier Rewards loyalty app. 

Hailed as “more than just an app”, the brand describes it as an invitation to an elevated dining experience through exclusive rewards and seamless reservations. 

Expanding on the success of its mobile app and newly introduced kiosks, GAIL’s Bakery head of e-commerce Rosie Hill will explore its commitment to craft - while enhancing accessibility and operational efficiency.

She will also detail how the brand is improving the customer experience, operations and quality, while reducing waste.