All Analysis & Insight articles – Page 9
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Analysis & InsightLoyalty: ‘People expect an immediate reward’
The introduction of Tesco’s Clubcard membership pricing brought a ‘different level of thinking to the mass market’ and is likely to be something consumers come to expect outside retail, Hostech heard
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Analysis & InsightLumina Intelligence: Christmas bells and whistles
Operators should be thinking about enticing cash-hit consumers with special deals, festive treats and loyalty rewards in the lead-up to Christmas, Megan Thresher of Lumina Intelligence suggests
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Analysis & InsightSeptember sales in line with inflation
The CGA RSM Tracker shows the managed hospitality sector’s ongoing difficulties in reaching real-terms growth amid poor September weather
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Analysis & InsightKFC: AI will have a big role to play in future of restaurants
With 70% of all orders now digital, the QSR chain has been testing AI chatbots for ordering and has found rising ticket values, UK&I CTO Jatin Chandwani told MCA’s Hostech conference
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Analysis & InsightTikTok: ‘When brands show up, it’s not advertising’
Brands should create content that entertains and adds value rather than disrupts the social media user experience, Rameez Al Aghbar, QSR lead at TikTok, told MCA’s Hostech
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Analysis & InsightSpend growth on eating out ‘well ahead of inflation’
Lumina’s latest Eating and Drinking Out Panel snapshot reflects a stronger market performance as well as shifts to higher spend channels and day parts
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Analysis & InsightThe immense potential of generative AI
As big brands latch onto the potential of artifical intelligence, Simon Brooke looks at how the likes of Chipotle, Domino’s, Roasting Plant Coffee and more are driving efficiencies, controlling costs and creating consistency in their businesses
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Analysis & InsightDeliveroo: ‘The foundation is trust’
The delivery company shares new insights into how it is harnessing customer data as well as opportunities for restaurant partners to build loyalty on the platform
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Analysis & InsightLocation vs Brand Delivery: Getting the balance right
Compromises can be necessary when fitting a brand into a given location, but operators should be wary of making trade-offs which impact the guest experience, team delivery and ultimately the return on investment of the site, Jay Heathcote writes
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Analysis & Insight‘Still lots of whitespace for Loungers’
Despite continuing to expand at pace – with 17 new sites opened in the 24 weeks to 6 October – analyst Berenberg is confident it still has “significant amounts of white space in which to roll out sites”
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Analysis & InsightMarston’s turns round ‘historically disappointing’ cash generation
Analysts said the pub company’s latest trading update was “highly encouraging,” with increasing balance sheet flexibility and the potential for an upward revision of its property valuation
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Analysis & InsightUnlocking potential: How hospitality operators are giving prison leavers a second chance
With prisons in England and Scotland nearing maximum capacity, and amid high re-offending rates, could the labour-challenged hospitality sector play a part in the rehabilitative solution? MCA speaks to operators working with prisoners looking to turn their life around, featuring Greene King, Pret and Redemption Roasters
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Analysis & InsightCost-conscious consumers continue to cut spend
Pubs, bars, and clubs saw limited year-on-year growth at 0.6% in September 2024, down from 3.2% in August, while restaurants fared better at 1.4%, according to Barclaycard
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Analysis & InsightFriends reunited at Amber Taverns
Bill Priestly, whose firm Epiris has acquired Amber Taverns, previously backed a management buyout of the James Baer-led community pub company in 2010 as part of LGV, when it had just 56 pubs
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Analysis & InsightDishoom’s new menu is a strong mass market offer
Fourteen years since it was founded, Dishoom has a well-earned position as a leader in Indian cuisine in the UK, introducing the British palate to flavours that go beyond the curryhouses of old. As it shifts its influence further to northern India, the offering shows a maturing group favouring comfort and broad appeal over risk-taking
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Analysis & InsightDrinks sales down in soggy end to September
Widespread wet weather pushed drinks sales into negative year-on-year performance last week, according to CGA by NIQ’s Daily Drinks Tracker
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Analysis & InsightQSR: Newcomers vs incumbents
As more homegrown and international quick service brands enter the market, operations specialist Jay Heathcote explores how these fare against the more established brands, in terms of offering, digital, service, upkeep, relevance and vaue
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Analysis & InsightThe value of brand partnerships
From Heinz’s collaborations with GDK and Morley’s, Papa Johns x Tabasco to PizzaExpress’ tie-up with Schwartz, MCA explores the emerging trend for brand partnerships, and the potential for increased brand visibility, customer engagement and mutual growth
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Analysis & InsightDeliveroo unveils vision for the future
A focus on personalisation, integration, and a user-led experience will lead the outlook for the delivery platform, alongside more social elements and health-led trends
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Analysis & InsightModern British – fusion phoenix rising
While historically banished to the realms of ‘bland’ and ‘boring’, British cuisine continues to be expertly yanked back onto the culinary map by pioneering operators making their own rules, writes Egg Soldiers’ Tom Gatehouse