All Analysis & Insight articles – Page 100
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Analysis & InsightFilter out the ‘fake news’
Gauging customer satisfaction has never been easier – just check social media. However, getting that feedback in time to diffuse any potential problems, remains a key challenge for operators. Gary Goodman explores how Net Promoter Scores can be mined and fake news avoided online
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Analysis & InsightThe cost of responsible retailing
Sustainability credentials are rapidly moving from being a defining feature of a brand to a basic expectation of the consumer. As operators increasingly seek to incorporate responsible policies into their business models, Georgi Gyton looks at what impact this is having on the bottom line.
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Analysis & InsightSector sees half a billion visits lost due to decrease in frequency
The eating out sector has lost half a billion visits over the past year, due to a dip in frequency, the latest MCA data has shown.
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Analysis & InsightBranded restaurants defy gloom to grow market share
Despite incessant negative headlines around the casual dining sector, MCA data has shown the branded restaurant sector growing market share in Q1.
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Analysis & Insight
Research highlights impact of rents and rates on operators
Rocketing rents and rates are “unmanageable” for 84% of London restaurateurs, a survey has revealed.
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Analysis & InsightThe street-food child grows up
Former barrister Nisha Katona juggles running a fast-growing restaurant business with book writing and regular TV appearances. Following Mowgli’s gong for best emerging concept at the Retailers’ Retailer awards, Finn Scott-Delany catches up with the workaholic restaurateur and passionate foodie
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Analysis & Insight
More questions than answers at Whitbread
Whitbread’s announcement that it would seek a demerger of Costa within two years may not have been a surprise given months of speculation but according to Dominic Walsh it has left a number of questions unanswered. He discusses the situation, as well as expressing sympathy for Luminar founder Steve Thomas’ current woes.
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Analysis & InsightMarks: Attitudes to late-night shifting
Deltic chief executive, Peter Marks, has told MCA that he believes the media portrayal of the late-night sector is starting to change, as more positive messages filter through.
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Analysis & Insight
Inside track: High steaks game
It comes as no surprise that Gaucho’s sister brand CAU is facing an uncertain future, especially as it had been rumoured to have started losing momentum soon after Equistone’s c£100m acquisition of the business at the start of 2016. More surprising is how quickly the finger of blame has been pointed and the seeming belief that Gaucho can cut loose CAU without damaging its own future and reputation, writes Mark Wingett.
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Analysis & InsightEarly Easter blamed for sector's 1.2% lfls dip in April
The early Easter break was blamed for a 1.2% dip in like for like sales in the managed pub and restaurant sector in April, according to the latest Coffer Peach Business Tracker.
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Analysis & InsightTim Hortons and Joe & The Juice among fastest growing coffee shop operators
Tim Hortons and Joe & The Juice are among the fastest growing coffee shop operators, according to the latest MCA Branded Coffee Shops report. Canadian concept Tim Hortons led the way in terms of forecast percentage growth by number of outlets, with site numbers set to increase by 61.5% to ...
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Analysis & InsightInterview with an innovator: Dishoom
MCA’s sister title, Food Spark, speaks to Dishoom’s executive chef, Naved Nasir, about some of the secrets to success, how menu development goes down in Dishoom and the Indian dessert that was a complete fail.
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Analysis & InsightMenu innovation dips in 2018
Menu innovation across the eating out sector has fallen over the past year, the latest analysis from MCA has shown.
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Analysis & InsightPromotional activity up 75% in branded restaurants
Promotional activity at branded restaurants has increased by 75% in the last five years, MCA research reveals. Meanwhile promotions in pub restaurants have increased by 39% during the same period, according to a comparative study of the top 25 eating out brands in Q2 2018, with the top 13 in ...
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Analysis & Insight
Glasgow most generous for tipping
Glasgow is the most generous city for tipping waiting staff, with an average of £5.33, OpenTable has revealed.
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Analysis & Insight
Consumers to further reduce eating and drinking spending
Consumers reduced their spending in pubs and bars by three percentage points (pp) and eating out by 2pp year on year in Q1 2018, amid a wider cutback in leisure spending, research from Deloitte reveals.
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Analysis & Insight
Foodservice inflation settles at 1.8% in March
Foodservice price inflation stood at 1.8% in March – up from 0.5% the previous month – but significantly down on the peak of 9.3% last year.
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Analysis & Insight
Evidence does not support proposals for fast food zoning laws
Research does not support the public health argument that fast food outlets should be banned from opening in close proximity of schools as they could increase the prevalence of childhood obesity, a new report has claimed.
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Analysis & Insight
Consumers have moved on from pear cider
Overall on-trade sales of cider and perry have seen growth in value (+2.4%) and volume (+0.3%), however the popularity of pear cider has slid significantly, according to the third annual Westons Cider Report 2018.
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Analysis & Insight
Responsible consumption a key trend for 2018
Responsible consumption has been identified by MCA as one of the over-arching growth trends in eating out, with consumers demanding more health, craft and sustainability products.