All WatchHouse articles
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Analysis & InsightWatchHouse: ‘The most important thing we’re monitoring is guest opinion score’
Finance director James Elliott told MCA’s Hostech Conference the financial performance of the coffee house group is the result of getting that guest experience right
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Weekend PressUpmarket tastes leave UK high street coffee chains out in the cold
Innovative upstarts provide that special touch to draw in a younger, higher-spending crowd, the Financial Times reports