Restaurant intelligence platform, Yumpingo, has made its debut in the UK after signing a deal with TGI Fridays.
In the UK, Yumpingo is already works with a number of operators, including Mitchells & Butlers, Jamie’s Italian, Bill’s and Wahaca. Guests complete a one minute review at the end of the experience, either on Yumpingo devices, which replace traditional check presenters, or on their own device.
Yumpingo will now be used by TGI Fridays to optimize menu development and execution of food, beverage and service at the store, shift, kitchen and server level.
Sherif Mityas, Chief Experience Officer at TGI Fridays said: “The restaurant industry has traditionally relied too much on gut feel, antiquated mystery shops and misleading online reviews to track and optimize guest experiences. We know technology can solve this. Yumpingo’s platform is a real-time solution which taps into the silent majority of our guests, giving the entire TGI Fridays team complete certainty of how to optimize customer satisfaction with our people and our product.”
Gary Goodman, founder and CEO of Yumpingo said: “TGI Fridays are a perfect partner for us as we scale globally and bring our at-table one-minute review platform to the US restaurant market. We share a common vision, to transform the entire customer experience by using technology to seamlessly connect customers and restaurants digitally in live service.”