All articles by Finn Scott-Delany – Page 8
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InterviewsJulian Metcalfe: Itsu close to competing with big beasts of QSR
The itsu founder and global CEO tells MCA’s Food to Go Conference about new format restaurants, using technology to save labour costs, and going toe to toe with McDonald’s and KFC
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NewsTRG to offload 35 sites from Leisure division
The Restaurant Group reported a statutory loss before tax of £86.8m, as its leisure division was hit by cost-of-living and inflationary pressures
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NewsEl Mexicana saved in pre-pack deal
John Coverley and Paul Stagg, who founded and operated the brand under the Elmex Group, have acquired parts of the business under Cholco Consulting
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InterviewsAzzurri: ’Sector qualifications too concerned with filleting fish’
Hospitality courses should better reflect the array of skills required to work across the sector, Azzurri Group CEO Steve Holmes argues
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Analysis & InsightCIPD: ‘Red hot’ demand for more staff
Vacancies in the hospitality sector remain at a record high and almost twice the level of most other sectors, according to analysis by the Chartered Institute of Personnel and Development
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Analysis & InsightA spoonful of olive oil helps the Frappuccino go down
As Starbucks launches an olive oil-infused range of drinks, MCA asks coffee experts whether the new product innovation could become as big a hit as the famed pumpkin spiced latte – and help the High Street chain re-capture some cultural relevancy
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NewsVeg shortages lead to soaring prices
Restaurants and pubs are not currently reporting widespread shortages, despite higher prices and supply chain disruption, according to UKHospitality
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NewsDes Gunewardena plots his next move
The former D&D London CEO is preparing to launch a number of new individually-financed landmark venues in London and Manchester, MCA can reveal
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NewsPret faces questions after axing smoothies and frappes
The brand said the products, ordered by only 20% of subscribers, will be removed to prepare for the rollout of new iced drinks
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NewsPopeyes plans six drive-thrus in 2023
The fried chicken brand is ramping up its opening programme with two new sites a month, CEO Tom Crowley tells MCA
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InterviewsIvan Orkin on his 'very intriguing business opportunity’
One of the most famous ramen chefs in world, Ivan Orkin tells MCA how he’s taking a break from the grind of the kitchen with a licensed delivery-only concept in the UK
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NewsBill’s exits 12 sites due to under-performance
The business also completed a £38m refinancing of its banking facility with HSBC in March 2023
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NewsCoca-Cola: Tremendous growth opportunity for Costa Coffee
The drinks giant is preparing to ramp up the expansion of the coffee brand after being held back for three years due to the pandemic
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InterviewsAzzurri strives to ‘serve better’ for people and planet
Head of responsible business Claudia Candiotto speaks to MCA about the Ask and Zizzi operator’s ambitious new sustainability strategy, Recipe for a Better Future
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Analysis & InsightUber Eats: Consumers ordering more frequently
UK general manager Matthew Price said the brand’s subscription loyalty service Uber One was creating a stickier customer with larger basket sizes
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InterviewsRising Star: JKS ops director ‘in the trenches’ with teams
MCA hears why Joanne Searley has become an essential part of the company’s growth, in the latest finalist profie the the Retailers’ Retailer Rising Star Award, sponsored by Red Bull
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Analysis & InsightHow Itsu overhauled its customer experience with kiosks
Chief customer officer Neil Miller describes the “goddamn painful” experience of installing 600 self-ordering kiosks across the brand’s 88-strong estate in nine months
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InterviewsCaravan: ‘We source well beyond Fairtrade’
CEO Laura Harper-Hinton talks to MCA about why climate positive is better than climate neutral, in the latest finalist profile for the Retailers’ Retailer Sustainability award, sponsored by Pernod Ricard
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Analysis & InsightWhat next for Stonegate’s remaining L&T business?
As the managed pub company reportedly looks to sell off 1,000 pubs from the former Ei leased & tenanted estate, MCA looks at the logic behind the move, and who might be in the running to pick up the package
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NewsJoe & The Juice continues to expand
The Denmark-founded healthy juice bar brand opened eight stores last year, and now has a UK estate of 62