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Analysis & InsightInappropriate and unacceptable behaviour still commonplace in hospitality
More than half of hospitality workers polled in a new survey have experienced inappropriate, unsafe or unacceptable behaviour within the past year, according to independent hospitality standard VERiFAIR.
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Analysis & InsightBeyond delivery commission: The fight for customer data
The battle over delivery commission is becoming yesterday’s argument. As Britain’s platforms adopt the American advertising model, the real contest is shifting to something far more valuable: ownership of the customer
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Analysis & InsightSummer heatwave drives up utility costs for hoteliers
The RSM UK Hotels Tracker shows utilities expenses per occupied room of UK hotels rose from £8.45 in July 2025 to £9.15 in July 2026
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Analysis & InsightStrong performance across hospitality and leisure categories in August as consumer confidence improves
Spend across hospitality and leisure rose 3.3% last month, bolstered by marked improvement in the travel and entertainment segments
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Analysis & InsightEPR adds ‘significant and unfair’ costs to businesses
It might sounds like a good idea in principle, but the Extended Producer Responsibility (EPR), which requires manufacturers to pay for the recycling of the packaging they produce, could have a devastating effect on pubs and breweries who face paying twice to comply, operators and industry experts tell MCA
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Analysis & InsightPubs and bars see lower beer sales over bank holiday
Venues were busier over the recent August bank holiday weekend than a year previously, yet greater customer volumes failed to materialise in stronger sales for draught beer and cider, according to the latest data from The Oxford Partnership and Vianet.
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Analysis & InsightSunday the stand-out trading day of long weekend
Sunday accounted for 43% of all bookings made across the recent Bank Holiday weekend, according to insight from Zonal
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Analysis & InsightGLP-1: Balancing volume loss with value gains
The rollout of GLP-1 medication in pill form cements the drug firmly in the mainstream. It is no longer a distant concern coming down the path for the out of home sector – it’s here, and it’s already changing how consumers behave, Lumina’s Flora Zwolinski writes
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Analysis & InsightBusiness optimism down despite summer sales boost
Just 35% of leaders polled feel optimistic about prospects for their business over the next 12 months – down 16 percentage points since the start of the year, according to the latest Business Confidence Survey from NIQ and Zonal
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Analysis & InsightHeatwaves cost sector millions in extra energy costs
Energy use was up 19% over the summer, with each of the 30 heatwave days costing an additional £3.2m, according to new data from Zero Carbon Company. It says operators need to plan for the new normal.
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Analysis & InsightBank holiday pints set to give pub sector £13m sales boost
To coincide with the three-day weekend, the BBPA carried out research to find out what makes the perfect pub, with 33% stating that a cosy, traditional atmosphere was of most importance, with only 6% preferring a modern, stylish décor.
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Analysis & InsightSugar rush: inside the UK’s growing dessert market
With a flurry of concepts entering the market and established players continuing to expand, the UK’s dessert sector is developing into a sizeable and increasingly diverse category
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Analysis & InsightCould new NEET figures be start of downward trend?
The number of young people not in education, employment or training fell by 30,000 in the last quarter, but with the figures still up year-on-year trade bodies call on the government to cut the cost of employment
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Analysis & InsightStonegate is in the PCA’s sights… but who is watching the watchdog?
The investigation into Britain’s biggest pub company has put fresh focus on the Pubs Code Adjudicator and its record over the past decade
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Analysis & InsightRestaurant sales flag in the July heat
While pubs scored big thanks to the World Cup last month, the latest NIQ RSM Hospitality Business Tracker shows sales in slipped in other segments
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Analysis & InsightBusiness rates: ‘Hospitality needs to be treated fairly and as one’
The launch of a review into business rates has been welcomed by the hospitality sector but operators urge the government to put in place a fair system that works for everyone.
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Analysis & InsightThe £3bn question: can hospitality absorb another employment cost increase?
With labour costs already under intense pressure, businesses are assessing the implications of zero-hours contract reforms that could restrict workforce flexibility and create significant new compliance obligations
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Analysis & InsightNew data points to overall sales decline for pubs and bars last month
Despite warm weather and sporting events that would traditionally support strong trading, pubs and bars recorded an overall decline in revenue in July, the latest Hospitality Index from Moore Kingston Smith has found.
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Analysis & InsightInside the UK’s taco boom
Taco brands are accelerating their UK expansion as changing consumer habits, affordable pricing and growing interest in Mexican cuisine reshape the market
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Analysis & InsightRestaurant at-home sales flat in July as consumers head out in heatwaves
Britain’s top restaurant groups recorded fractional growth of 0.3% in delivery and takeaway sales in July, according to the latest NIQ Hospitality at Home Tracker