More than nine out of 10 Brakspear tenants (92%) would renew their agreement with the company, according to the pub operator’s survey of its tenants.
More than 90% of respondents added that they were happy with the support received from head office, a similar number reported a good relationship with their business development manager and 80% said they would recommend running a Brakspear pub to other tenants.
Scores were also up on a raft of key measures since the last survey in 2012, with beer quality receiving a score of 94%, the recruitment process scoring 91% and training scoring 84%.
The results follow a questionnaire sent to all Brakspear tenants last autumn.
Chief executive Tom Davies said: “While there’s always room for improvement, we’re very pleased with these results.
“The aim of our first survey in 2012 was to identify areas where we needed to improve our support for tenants, and these results show what we’ve achieved in the last two years. On a whole range of issues that matter to our tenants, we are performing ahead of our 2012 results.”
The results come towards the end of Brakspear’s reign as Best Tenanted & Leased Pub Company (under 200 sites) achieved in last year’s Publican Awards, organised by M&C Report’s sister title the Publican’s Morning Advertiser.
